Hotel & Motel Management - October 20, 2008 - (Page 1) NEWS BOUTIQUE HOTELS FIT A NICHE Page 4 NEWS PROPERTY-LEVEL STAFF TAKE THE LEAD Page 4 TIMESHARE PREDICT GUESTS’ EVERY NEED Page 20 www.HotelMotel.com News Analysis, Trends and People Since 1875 A HotelWorld Network Publication | Vol. 223, No. 18 | October 20, 2008 Segment experiences extended success “If you want to be in the extended-stay business, you need to be in the extended-stay business. If you lose your focus, you’re just not going to get the return you need to see.” Rebecca Wyatt, EVP of Homewood Suites by Hilton By Jennifer Kovacs SENIOR EDITOR See Success | page 34 Homewood Suites by Hilton, an upscale extended-stay brand with 243 properties, will celebrate its 20th anniversary in 2009. Above, the Homewood Suites by Hilton at The Waterfront hotel in Wichita, Kan., offers 104 guestrooms. Focus on groups keeps occupancy rates up Allocation of expenditures for association meetings Food & beverage Hotels Speakers, entertainment, A/V equipment Air transportation Ground transportation Third-party fees Miscellaneous 37% 27% 12% 8% 3% 3% 10% INFO CONCIERGE Domestic destination you would most like to visit in the upcoming year By Chris Crowell ASSOCIATE EDITOR Source: Meetings & Conventions’ 2008 Meetings Market Report National Report– If you’re looking for a boost in occupancy during these reportedly slow times, one option to consider is group travel because of the volume of Carlson guests and advancements HYATT HOTELS CORP. in technology. “Group booking inquiries are steadily going up to this point,” said Cory Carlson, director of worldwide sales for Hyatt Hotels Corp. “I By Jason Q. Freed SENIOR EDITOR think that regardless of the economy, people and companies still find that it’s very important to meet.” A concrete number of the amount of group travelers is elusive, but the 2008 Meetings Market Report from Meetings & Conventions magazine re- ported 84 million people attended corporate meetings and another 37.5 million travelers went to association gatherings in 2007. Eighty percent of the survey’s respondents listed availability of hotel or other facilities as their top incentive for choosing a particular city. While those numbers may benSee Groups | page 37 1. Las Vegas 28.9% 2. Orlando/Disney World 21.7% 3. New York City 21.5% 4. Washington, D.C. 10.9% 5. Chicago 10.7% Source: The State of the American Traveler survey by Destination Analysts Tech tools improve meetings Washington, D.C.–Hotel operators, especially in midscale-and-up segments in first- and second-tier cities, rely on hosting meetings for a healthy stream of revenue, so it is imperative that hotels take the proper steps to provide a quality venue for business meetings. At the Hospitality Sales and Marketing Association International’s 2008 Affordable Meetings National event at the Walter E. Washington Convention Center in Washington, D.C., presenters focused on how to See Tech tools | page 36 Bill Bruck discusses the importance of improved meeting technology. H&MM | JASON Q. FREED produce a better event. For the first time this year, HSMAI held Event Technology Expo, a tradeshow within a tradeshow that focused on advances in digital applications and Web 2.0 services to take planning and hosting meetings to the HOMEWOOD SUITES National Report–There are plenty of good reasons to be in the extended-stay business these days, one of which is the ability to keep your head above water even during an economic downturn. Like the industry overall, extended-stay’s 2008 numbers haven’t matched the growth the indus- try experienced in 2007, but the year so far has remained fairly strong, according to an annual report published by The Highland Group—The 2008 U.S. Extended-Stay Lodging Report: MidYear Update. Overall demand is up 2 percent over the same period in 2007. Supply is increasing as well, up http://www.HotelMotel.com
Table of Contents Feed for the Digital Edition of Hotel & Motel Management - October 20, 2008 Hotel & Motel Management - October 20, 2008 Contents Event Empowers Property-Level Leaders Boutique Bonanza Perspective Legal FAQ Consultant's Corner AAHOA Update Sales Clinic HotelWorld Update On Finance Trends & Stats Surprise Guests by Predicting Their Needs Transactions Worse Than Most Predicted Electronic Safes Housekeeping Services Marketplace Events Ad/Edit Index Classifieds Checking Out Hotel & Motel Management - October 20, 2008 Hotel & Motel Management - October 20, 2008 - Hotel & Motel Management - October 20, 2008 (Page Cover1) Hotel & Motel Management - October 20, 2008 - Hotel & Motel Management - October 20, 2008 (Page Cover2) Hotel & Motel Management - October 20, 2008 - Hotel & Motel Management - October 20, 2008 (Page 1) Hotel & Motel Management - October 20, 2008 - Hotel & Motel Management - October 20, 2008 (Page 2) Hotel & Motel Management - October 20, 2008 - Contents (Page 3) Hotel & Motel Management - October 20, 2008 - Boutique Bonanza (Page 4) Hotel & Motel Management - October 20, 2008 - Boutique Bonanza (Page 5) Hotel & Motel Management - October 20, 2008 - Perspective (Page 6) Hotel & Motel Management - October 20, 2008 - Perspective (Page 7) Hotel & Motel Management - October 20, 2008 - Consultant's Corner (Page 8) Hotel & Motel Management - October 20, 2008 - Consultant's Corner (Page 9) Hotel & Motel Management - October 20, 2008 - AAHOA Update (Page 10) Hotel & Motel Management - October 20, 2008 - AAHOA Update (Page 11) Hotel & Motel Management - October 20, 2008 - Sales Clinic (Page 12) Hotel & Motel Management - October 20, 2008 - Sales Clinic (Page 13) Hotel & Motel Management - October 20, 2008 - HotelWorld Update (Page 14) Hotel & Motel Management - October 20, 2008 - HotelWorld Update (Page 15) Hotel & Motel Management - October 20, 2008 - On Finance (Page 16) Hotel & Motel Management - October 20, 2008 - On Finance (Page 17) Hotel & Motel Management - October 20, 2008 - Trends & Stats (Page 18) Hotel & Motel Management - October 20, 2008 - Trends & Stats (Page 19) Hotel & Motel Management - October 20, 2008 - Surprise Guests by Predicting Their Needs (Page 20) Hotel & Motel Management - October 20, 2008 - Surprise Guests by Predicting Their Needs (Page 21) Hotel & Motel Management - October 20, 2008 - Transactions Worse Than Most Predicted (Page 22) Hotel & Motel Management - October 20, 2008 - Transactions Worse Than Most Predicted (Page 23) Hotel & Motel Management - October 20, 2008 - Transactions Worse Than Most Predicted (Page 24) Hotel & Motel Management - October 20, 2008 - Transactions Worse Than Most Predicted (Page 25) Hotel & Motel Management - October 20, 2008 - Electronic Safes (Page 26) Hotel & Motel Management - October 20, 2008 - Electronic Safes (Page 27) Hotel & Motel Management - October 20, 2008 - Electronic Safes (Page 28) Hotel & Motel Management - October 20, 2008 - Electronic Safes (Page 29) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 30) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 31) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 32) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 33) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 34) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 35) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 36) Hotel & Motel Management - October 20, 2008 - Housekeeping Services (Page 37) Hotel & Motel Management - October 20, 2008 - Marketplace (Page 38) Hotel & Motel Management - October 20, 2008 - Events (Page 39) Hotel & Motel Management - October 20, 2008 - Ad/Edit Index (Page 40) Hotel & Motel Management - October 20, 2008 - Classifieds (Page 41) Hotel & Motel Management - October 20, 2008 - Classifieds (Page 42) Hotel & Motel Management - October 20, 2008 - Classifieds (Page 43) Hotel & Motel Management - October 20, 2008 - Classifieds (Page 44) Hotel & Motel Management - October 20, 2008 - Classifieds (Page 45) Hotel & Motel Management - October 20, 2008 - Checking Out (Page 46) Hotel & Motel Management - October 20, 2008 - Checking Out (Page Cover3) Hotel & Motel Management - October 20, 2008 - Checking Out (Page Cover4)
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