Hotel & Motel Management - November 5, 2007 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM November 5, 2007 In This Issue 3 www.HotelMotel.com Web Exclusives Right-sized staffs ensure success Frustrations can run high for guests when frontdesk employees go it alone. To ease guests’ and employees’ stress levels, staff the desk adequately. BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK 4 60 www.HotelMotel.com/kennedy Brands embrace franchisee mentoring initiatives Hotel brands are incorporating training programs for all their franchisees to ensure quality experiences for guests. BY ELLIOT MARKOWITZ | CONTRIBUTING EDITOR www.HotelMotel.com/mentoring Hot Products News 4 4 70 Training programs jump to front lines BY ALLIE JOHNSON | CONTRIBUTING EDITOR 16 Cornell Insights BY GLENN WITHIAM 64 IH/M&RS product preview 18 Franchise Law BY MORT ARONSON M&A pace slowing after early boom BY TONY DELA CRUZ | CONTRIBUTING EDITOR 80 Best Western aims high with Atria BY JEFF HIGLEY | EDITORIAL DIRECTOR Hotel Operations 72 Refrigeration: Before you break it, ﬁx it BY EMILY HANNA | ASSOCIATE EDITOR 20 Training Trends BY JULIE METELSKI 22 Satisfaction Trends BY JONATHAN BARKSY AND LENNY NASH LodgeWorks jumps into upscale game BY JEFF HIGLEY | EDITORIAL DIRECTOR 80 Vantage makes global plans BY JEFF HIGLEY | EDITORIAL DIRECTOR 24 Management Trends BY JEANNE D’ORLEANS 4 Accor reorganizes leadership, structure BY STACEY MIEYAL HIGGINS | SENIOR EDITOR 85 Sierra moves forward with new name, high expectations BY JEFF HIGLEY | EDITORIAL DIRECTOR Design 74 Lighting enhances property BY CHRISTINE BLANK | CONTRIBUTING EDITOR 25 Events 26 Guest Column BY LAURA SCHULTZ 40 Historic property conversions offer appeal for all BY ROLAND LEISER | CONTRIBUTING EDITOR 90 Social marketing makes way into hotel industry BY RUSSELL SHAW | CONTRIBUTING EDITOR 28 Trends & Stats BY BOBBY BOWERS Departments 6 Perspective BY STACEY MIEYAL HIGGINS | SENIOR EDITOR 54 Transactions 68 Awards 76, 95 People 78 Supplier News 88 Maintenance Doctor BY ED FORISTER 46 Green is the word at IH/M&R Show BY EMILY HANNA | ASSOCIATE EDITOR Special Reports 32 GM survey 44 Extended-stay brands survey 8 At Your Risk BY ANTHONY MARSHALL 66 Vacation ownership projects to grow in U.S., abroad BY CHRISTINE BLANK | CONTRIBUTING EDITOR Technology 58 Restaurant POS handhelds keep managers alerted BY JASON Q. FREED | ASSOCIATE EDITOR 8 Travel Trends BY PETER C. YESAWICH 96 Ad/Editorial Index 103 Marketplace 105 Classiﬁeds 110 Checking Out 110 10 Sales Clinic BY HOWARD FEIERTAG Construction 60 Rising costs confront Midwest builders BY DENNIS BLANK | CONTRIBUTING EDITOR 12 On Finance BY JEFF WILDER 14 Family Business Matters BY MIKE HENNING Consumer Insight 62 Business travelers: Breakfast still an important perk BY GREG DUNN AND ELIZABETH GONZALEZ | H&MM COLUMNISTS HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 5050, Brentwood, TN 37024-5050. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://www.HotelMotel.com/digital_edition http://www.HotelMotel.com http://www.HotelMotel.com http://www.HotelMotel.com/kennedy http://www.HotelMotel.com/mentoring

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - November 5, 2007

Hotel & Motel Management - November 5, 2007 Contents M&A Pace Slowing After Early Boom LodgeWorks Jumps Into Upscale Game Accor Reorganizes Leadership, Structure Perspective At Your Risk Travel Trends Sales Clinic On Finance Family Business Matters Cornell Insights Franchise Law Training Trends Satisfaction Trends Management Trends Events Guest Column Trends & Stats GM Survey Historic Property Conversions Offer Appeal for All Extended-Stay Brands Survey Green is the Word at IH/M&R Show Transactions Restaurant POS Handhelds Keep Managers Alerted Rising Costs Confront Midwest Builders Business Travelers: Breakfast Still an Important Perk IH/M&RS Product Preview Vacation Ownership Projects to Grow in U.S., Abroad Awards Training Programs Jump to Front Lines Refrigeration: Before You Break It, Fix It Lighting Enhances Property People Supplier News Best Western Aims High with Atria Vantage Makes Global Plans Sierra Moves Forward with New Name, High Expectations Maintenance Doctor Social Marketing Makes Way into Hotel Industry People Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - November 5, 2007

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