Hotel & Motel Management - November 17, 2008 - (Page 10) 10 Maintenance Doctor IN THE details Improve smells, lights Check mold hotspots Use sensor controls in rooms Proper lumen on CFLs H&MM November 17, 2008 | HotelMotel.com www.HotelMotel.com/digital_edition Room scent, lighting can make a difference Q A I want to improve overall guest satisfaction in my guestrooms without investing in a remodel. What are some things I can do to improve my ratings? One of the most overlooked topics in improving guestroom satisfaction is room smell. No matter how soft the sheets or how plush the complimentary robes, if the room has a displeasing odor, guest satisfaction will always be low. If your rooms have a musty smell, check for mold behind the walls, in the bathrooms and under the vanity, and then replace all of the air filters. Black mold (also called toxic mold) is a big concern for the hotel industry, especially for properties located in Florida or near the Gulf Coast of Texas. One way to control mold is to replace old thermostats with sensor controls. Mold tends to grow in temperatures ranging from 70-72 degrees Fahrenheit with 60 percent to 70 percent humidity. By switching to sensor control thermostats, you can help stop the growth of mold by increasing the temperature of the guestrooms by a couple of degrees when they are not occupied. If you discover mold at your property, call a certified mold expert to help eliminate the problem. If your hotel has recently converted to a smoke-free property or if there is a kitchen or a hotplate in your property, your guestrooms may be suffering from lingering odors. There are many products you can spray on draperies or carpeting to neutralize the smell, such as plugin air ionizers or non-toxic odor eliminators. If the odor persists, you may need to repaint the room and steam clean all the draperies, carpet and furniture. I have installed compact fluorescent lightbulbs in my hotel lobby and guestrooms, but I haven’t been consistent with the kind of lightbulbs I have chosen. Should I be concerned? By Geoff Feingold H&MM Columnist Q A Swapping your incandescent lightbulbs for CFLs is an easy first step to conserving energy. However, as lighting technology advances, it is important to not lose the ambiance your hotel designers intended by installing lightbulbs with lumens that are too high or too low. CFLs come in a variety of color temperatures described in Kelvin temperature. Typically they range from 2700K (warm white—closer to the red end of the spectrum) to 6500K (daylight—at the blue end of the spectrum). Those with a higher color temperature can emit a bluer hue than incandescent bulbs, which can make upholstery fabric or paint color appear differently if they were originally designed to be seen under incandescent lighting. When selecting lightbulbs, test out a room under a specific color temperature to make sure it enhances the décor to your liking, and then stick to that Kelvin temperate as you replace lamps. hmm@questex.com Geoff Feingold is the director of national accounts for HD Supply. CIRCLE NO. 117 http://www.HotelMotel.com http://www.HotelMotel.com/digital_edition http://www.magnusonhotels.com http://www.magnusonhotels.com
Table of Contents Feed for the Digital Edition of Hotel & Motel Management - November 17, 2008 Hotel & Motel Management - November 17, 2008 Contents Muted Mood at First HHOA Conference Concord Steps Up Management Plans, Goals DePaul Launches Hospitality School Perspective Legal FAQ Consultant’s Corner Maintenance Doctor Family Business Management Trends What Women Want Training Trends Marketing Matters HotelWorld Update Trends and Stats Top Design Firms Property-management Systems Transportation Services Laundry Equipment Marketplace Ad/Editorial Index Classifieds Checking Out Hotel & Motel Management - November 17, 2008 Hotel & Motel Management - November 17, 2008 - Hotel & Motel Management - November 17, 2008 (Page 1) Hotel & Motel Management - November 17, 2008 - Hotel & Motel Management - November 17, 2008 (Page 2) Hotel & Motel Management - November 17, 2008 - Contents (Page 3) Hotel & Motel Management - November 17, 2008 - DePaul Launches Hospitality School (Page 4) Hotel & Motel Management - November 17, 2008 - DePaul Launches Hospitality School (Page 5) Hotel & Motel Management - November 17, 2008 - Perspective (Page 6) Hotel & Motel Management - November 17, 2008 - Perspective (Page 7) Hotel & Motel Management - November 17, 2008 - Consultant’s Corner (Page 8) Hotel & Motel Management - November 17, 2008 - Consultant’s Corner (Page 9) Hotel & Motel Management - November 17, 2008 - Maintenance Doctor (Page 10) Hotel & Motel Management - November 17, 2008 - Maintenance Doctor (Page 11) Hotel & Motel Management - November 17, 2008 - Family Business (Page 12) Hotel & Motel Management - November 17, 2008 - Family Business (Page 13) Hotel & Motel Management - November 17, 2008 - Management Trends (Page 14) Hotel & Motel Management - November 17, 2008 - Management Trends (Page 15) Hotel & Motel Management - November 17, 2008 - What Women Want (Page 16) Hotel & Motel Management - November 17, 2008 - What Women Want (Page 17) Hotel & Motel Management - November 17, 2008 - Training Trends (Page 18) Hotel & Motel Management - November 17, 2008 - Training Trends (Page 19) Hotel & Motel Management - November 17, 2008 - Marketing Matters (Page 20) Hotel & Motel Management - November 17, 2008 - HotelWorld Update (Page 21) Hotel & Motel Management - November 17, 2008 - Trends and Stats (Page 22) Hotel & Motel Management - November 17, 2008 - Trends and Stats (Page 23) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 24) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 25) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 26) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 27) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 28) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 29) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 30) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 31) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 32) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 33) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 34) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 35) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 36) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 37) Hotel & Motel Management - November 17, 2008 - Laundry Equipment (Page 38) Hotel & Motel Management - November 17, 2008 - Marketplace (Page 39) Hotel & Motel Management - November 17, 2008 - Ad/Editorial Index (Page 40) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 41) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 42) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 43) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 44) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 45) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 46) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 47) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 48)
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