Hotel & Motel Management - November 17, 2008 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM November 17, 2008 In This Issue 3 www.HotelMotel.com Web Exclusives It just takes momentum To change anything, you must get people engaged. From there, you build momentum and can get them moving in the direction you need to go. BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelMotel.com/cavallari Web Resources Newsletters Week in Review H&MM’s comprehensive Week in Review hits mailboxes every Friday with a complete roundup of the people and companies that make headlines each week. Hotel Design e-News From our sister publication, HOTEL DESIGN: a monthly e-mail newsletter collecting the latest announcements about openings, renovations, and the creative people who inspire the hospitality design industry. www.HotelMotel.com/wir www.HotelDesignMagazine.com/enews 38 4 H&MM Marketing Report Once a quarter, receive insights on how companies reinvigorate their marketing programs as well as a roundup of news about sales and marketing initiatives. H&MM E-classiﬁed Report Once a month the e-Classiﬁed newsletter features listings from key categories from the HOTEL & MOTEL MANAGEMENT classiﬁeds sections. Design 38 Laundry equipment BY EMILY HANNA | ASSOCIATE EDITOR News 4 Muted mood at ﬁrst HHOA conferece BY PAUL J. HENEY | EDITORIAL DIRECTOR www.HotelMotel.com/marketingreport H&MM Technology Report Once a quarter, get a comprehensive roundup of hospitality industry technology news and online exclusive features from our staff and contributing editors. www.HotelMotel.com/subscribenewsletter Departments 6 8 8 Perspective BY PAUL J. HENEY | EDITORIAL DIRECTOR H&MM HotelTalk E-newsletter Once a month, receive an update on the latest opinions, news and ideas as posted on the HotelTalk blog by our editors. 4 Concord steps up management plans, goals BY STEPHANIE RICCA | EDITOR IN CHIEF www.HotelMotel.com/subscribenewsletter www.HotelMotel.com/techreport Legal FAQ BY HOSPITALITYLAWYER.COM 4 DePaul launches hospitality school BY PAUL J. HENEY | EDITORIAL DIRECTOR Consultant’s Corner BY DAVID NEFF 21 HotelWorld Update BY LIZ CRAWFORD 39 Marketplace 40 Ad/Editorial Index 41 Classiﬁeds 46 Checking Out 10 Maintenance Doctor BY GEOFF FEINGOLD 22 Trends & Stats BY JENNIFER KOVACS | SENIOR EDITOR Special Report 24 Top Design Firms 12 Family Business BY MIKE HENNING 14 Management Trends Technology 30 Property-management systems BY JASON Q. FREED | SENIOR EDITOR BY JEANNE D’ORLEANS 16 What Women Want BY RENIE CAVALLARI 18 Training Trends BY CHRISTINE ANDREWS Hotel Operations 33 Transportation services BY CHRIS CROWELL | ASSOCIATE EDITOR 20 Marketing Matters BY MARK D. THOMPSON 30 46 HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://www.HotelMotel.com http://www.HotelMotel.com/digital_edition http://www.HotelMotel.com http://www.HotelMotel.com/cavallari http://www.HotelDesignMagazine.com/enews http://www.HotelMotel.com/wir http://www.HotelMotel.com/subscribenewsletter http://www.HotelMotel.com/marketingreport http://www.HotelMotel.com/subscribenewsletter http://www.HotelMotel.com/techreport

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - November 17, 2008

Hotel & Motel Management - November 17, 2008 Contents Muted Mood at First HHOA Conference Concord Steps Up Management Plans, Goals DePaul Launches Hospitality School Perspective Legal FAQ Consultant’s Corner Maintenance Doctor Family Business Management Trends What Women Want Training Trends Marketing Matters HotelWorld Update Trends and Stats Top Design Firms Property-management Systems Transportation Services Laundry Equipment Marketplace Ad/Editorial Index Classifieds Checking Out

Hotel & Motel Management - November 17, 2008

Hotel & Motel Management - November 17, 2008 - Hotel & Motel Management - November 17, 2008 (Page 1) Hotel & Motel Management - November 17, 2008 - Hotel & Motel Management - November 17, 2008 (Page 2) Hotel & Motel Management - November 17, 2008 - Contents (Page 3) Hotel & Motel Management - November 17, 2008 - DePaul Launches Hospitality School (Page 4) Hotel & Motel Management - November 17, 2008 - DePaul Launches Hospitality School (Page 5) Hotel & Motel Management - November 17, 2008 - Perspective (Page 6) Hotel & Motel Management - November 17, 2008 - Perspective (Page 7) Hotel & Motel Management - November 17, 2008 - Consultant’s Corner (Page 8) Hotel & Motel Management - November 17, 2008 - Consultant’s Corner (Page 9) Hotel & Motel Management - November 17, 2008 - Maintenance Doctor (Page 10) Hotel & Motel Management - November 17, 2008 - Maintenance Doctor (Page 11) Hotel & Motel Management - November 17, 2008 - Family Business (Page 12) Hotel & Motel Management - November 17, 2008 - Family Business (Page 13) Hotel & Motel Management - November 17, 2008 - Management Trends (Page 14) Hotel & Motel Management - November 17, 2008 - Management Trends (Page 15) Hotel & Motel Management - November 17, 2008 - What Women Want (Page 16) Hotel & Motel Management - November 17, 2008 - What Women Want (Page 17) Hotel & Motel Management - November 17, 2008 - Training Trends (Page 18) Hotel & Motel Management - November 17, 2008 - Training Trends (Page 19) Hotel & Motel Management - November 17, 2008 - Marketing Matters (Page 20) Hotel & Motel Management - November 17, 2008 - HotelWorld Update (Page 21) Hotel & Motel Management - November 17, 2008 - Trends and Stats (Page 22) Hotel & Motel Management - November 17, 2008 - Trends and Stats (Page 23) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 24) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 25) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 26) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 27) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 28) Hotel & Motel Management - November 17, 2008 - Top Design Firms (Page 29) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 30) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 31) Hotel & Motel Management - November 17, 2008 - Property-management Systems (Page 32) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 33) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 34) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 35) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 36) Hotel & Motel Management - November 17, 2008 - Transportation Services (Page 37) Hotel & Motel Management - November 17, 2008 - Laundry Equipment (Page 38) Hotel & Motel Management - November 17, 2008 - Marketplace (Page 39) Hotel & Motel Management - November 17, 2008 - Ad/Editorial Index (Page 40) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 41) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 42) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 43) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 44) Hotel & Motel Management - November 17, 2008 - Classifieds (Page 45) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 46) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 47) Hotel & Motel Management - November 17, 2008 - Checking Out (Page 48) http://www.nxtbook.com/nxtbooks/questex/hmm_20091123http://www.nxtbook.com/nxtbooks/questex/hmm_20091109http://www.nxtbook.com/nxtbooks/questex/hmm_20091019http://www.nxtbook.com/nxtbooks/questex/hmm_200910http://www.nxtbook.com/nxtbooks/questex/hmm_200909http://www.nxtbook.com/nxtbooks/questex/hmm_200908http://www.nxtbook.com/nxtbooks/questex/hmm_200907http://www.nxtbook.com/nxtbooks/questex/hmm_20090615http://www.nxtbook.com/nxtbooks/questex/hmm_200906http://www.nxtbook.com/nxtbooks/questex/hmm_200906_voichttp://www.nxtbook.com/nxtbooks/questex/hmm_200905http://www.nxtbook.com/nxtbooks/questex/hmm_200904http://www.nxtbook.com/nxtbooks/questex/hmm_200903http://www.nxtbook.com/nxtbooks/questex/hmm_200902http://www.nxtbook.com/nxtbooks/questex/hmm011909http://www.nxtbook.com/nxtbooks/questex/hmm122908http://www.nxtbook.com/nxtbooks/questex/hmm120808http://www.nxtbook.com/nxtbooks/questex/hmm111708http://www.nxtbook.com/nxtbooks/questex/hmm110308http://www.nxtbook.com/nxtbooks/questex/hmm102008http://www.nxtbook.com/nxtbooks/questex/hmm100608http://www.nxtbook.com/nxtbooks/questex/hmm091508http://www.nxtbook.com/nxtbooks/questex/hmm090108http://www.nxtbook.com/nxtbooks/questex/hmm0808http://www.nxtbook.com/nxtbooks/questex/hmm072108-voichttp://www.nxtbook.com/nxtbooks/questex/hmm072108http://www.nxtbook.com/nxtbooks/questex/hmm070708http://www.nxtbook.com/nxtbooks/questex/hmm061608http://www.nxtbook.com/nxtbooks/questex/hmm060208http://www.nxtbook.com/nxtbooks/questex/hmm051908http://www.nxtbook.com/nxtbooks/questex/hmm050508http://www.nxtbook.com/nxtbooks/questex/hmm042108http://www.nxtbook.com/nxtbooks/questex/hmm040708http://www.nxtbook.com/nxtbooks/questex/hmm031708http://www.nxtbook.com/nxtbooks/questex/hmm030308http://www.nxtbook.com/nxtbooks/questex/hmm021808http://www.nxtbook.com/nxtbooks/questex/hmm020408http://www.nxtbook.com/nxtbooks/questex/hmm010708http://www.nxtbook.com/nxtbooks/questex/hmm122707http://www.nxtbook.com/nxtbooks/questex/hmm121007http://www.nxtbook.com/nxtbooks/questex/hmm111907http://www.nxtbook.com/nxtbooks/questex/hmm110507http://www.nxtbook.com/nxtbooks/questex/hmm101507http://www.nxtbook.com/nxtbooks/questex/hmm100107http://www.nxtbook.com/nxtbooks/questex/hmm091807http://www.nxtbook.com/nxtbooks/questex/hmm090307http://www.nxtbook.com/nxtbooks/questex/hmm080607http://www.nxtbook.com/nxtbooks/questex/hmm071607http://www.nxtbook.com/nxtbooks/questex/hmm070207http://www.nxtbook.com/nxtbooks/questex/hmm061807http://www.nxtbook.com/nxtbooks/questex/hmm060407http://www.nxtbook.com/nxtbooks/questex/hmm052107http://www.nxtbook.com/nxtbooks/questex/hmm050707http://www.nxtbook.com/nxtbooks/questex/hmm041607http://www.nxtbook.com/nxtbooks/questex/hmm040207http://www.nxtbook.com/nxtbooks/questex/hmm031907http://www.nxtbook.com/nxtbooks/questex/hmm030507http://www.nxtbook.com/nxtbooks/questex/hmm021907http://www.nxtbook.com/nxtbooks/questex/hmm020507http://www.nxtbook.com/nxtbooks/questex/hmm010807http://www.nxtbook.com/nxtbooks/questex/hmm121106http://www.nxtbook.com/nxtbooks/questex/hmm112006http://www.nxtbook.com/nxtbooks/questex/hmm110606http://www.nxtbook.com/nxtbooks/questex/hmm101606http://www.nxtbook.com/nxtbooks/questex/hmm-minibarhttp://www.nxtbook.com/nxtbooks/questex/hmm100206http://www.nxtbook.com/nxtbooks/questex/hmm091806http://www.nxtbook.com/nxtbooks/questex/hmm090406http://www.nxtbook.com/nxtbooks/questex/hmm080706http://www.nxtbook.com/nxtbooks/questex/hmm071706http://www.nxtbook.com/nxtbooks/questex/hmm070306http://www.nxtbook.com/nxtbooks/questex/hmm061906http://www.nxtbook.com/nxtbooks/questex/hmm060506http://www.nxtbook.com/nxtbooks/questex/hmm051506http://www.nxtbook.com/nxtbooks/questex/hmm041706http://www.nxtbook.com/nxtbooks/questex/hmm040306http://www.nxtbook.com/nxtbooks/questex/hmm032006http://www.nxtbook.com/nxtbooks/questex/hmm030606http://www.nxtbook.com/nxtbooks/questex/hmm022006http://www.nxtbook.com/nxtbooks/questex/hmm020206http://www.nxtbook.com/nxtbooks/questex/hmm010906http://www.nxtbookMEDIA.com

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