Hotel & Motel Management - December 10, 2007 - (Page 3)

www.HotelMotel.com/digital_edition HotelMotel.com | H&MM December 10, 2007 In This Issue 3 www.HotelMotel.com Web Exclusives It’s basic customer service Hoteliers all over the country face challenges of ﬁnding and keeping good associates BY JEANNE D’ORLEANS | PRINCIPAL OF D’ORLEANS HOSPITALITY TRAINING www.HotelMotel.com/dorleans 28 Online Extras! Dealing with escalating costs, green pressure High RevPAR numbers being quashed by operations expenses BY JEFF HIGLEY | EDITORIAL DIRECTOR www.HotelMotel.com/lodging07 26 4 News 4 Wildﬁres test hotels’ emergency plans Hot Products 28 IH/M&RS Editors’ Choice Award winners BY JASON Q. FREED | ASSOCIATE EDITOR 4 LIIC roundtable: Capital available for hotel projects BY JEFF HIGLEY | EDITORIAL DIRECTOR Construction 30 Spending up, costs steady in construction BY EMILY HANNA | ASSOCIATE EDITOR Special Report 22 H&MM’s “year in review” tackles the top seven in 2007 BY H&MM STAFF 12 On Finance Design 32 Window treatments BY PATRICIA SHEEHAN | MANAGING EDITOR, HOTEL DESIGN 8 BY JEFF WILDER 14 Satisfaction Trends BY JONATHAN BARSKY & LENNY NASH Consumer Insight 26 Travelers rank free breakfast high on must-have list BY GREG DUNN & JENNIFER CUDEBEC 16 HotelWorld Update BY CHRISTINA HARRISON Departments 6 6 Perspective BY JEFF HIGLEY | EDITORIAL DIRECTOR 18 Events 20 Trends & Stats BY BOOBY BOWERES Letters to the Editor 8 At Your Risk BY ANTHONY MARSHALL 24 Transactions 44 Ad/Editorial Index 46 Marketplace 47 Classiﬁeds 54 Checking Out 30 32 8 Family Business Matters BY MIKE HENNING 10 Sales Clinic BY HOWARD FEIERTAG HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published semi-monthly, except monthly in January and August (22 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $53.50 for 1 year, $90 for 2 years in the United States & Possessions; $74 for 1 year, $119 for 2 years in Canada and Mexico; all other countries $130 for 1 year, $213 for two years. Single copies (prepaid only): $4.60 in the United States; $5.60 in Canada and Mexico; $11.25 all other countries. Back issues, if available are $9 in the U.S.; $11 in Mexico and Canada; $22 for all other countries. International subscriptions will be subjected to $75 per annual order for air-expedited service. Include $6.50 per order plus $2 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 5050, Brentwood, TN 37024-5050. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. http://www.hotelmotel.com/digital_edition http://www.hotelmotel.com http://www.hotelmotel.com http://www.hotelmotel.com/dorleans http://www.hotelmotel.com/lodging07

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - December 10, 2007

Table of Contents News Wildfires test hotels' emergency plans LIIC roundtable: Capital available for hotel projects Departments Perspective Letters to the Editor At Your Risk Family Business Matters Sales Clinic On Finance Satisfaction Trends HotelWorld Update Events Trends & Stats Special Report H&MM's "year in review" tackles the top seven in 2007 Transactions Consumer Insight Travelers rank free breakfast high on must-have items Hot Products IH/M&RS Editors' Choice Award winners Construction Spending up, costs steady in construction Design Window treatments Ad/Editorial Index Marketplace Classifieds Checking Out

Hotel & Motel Management - December 10, 2007

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