Hotel & Motel Management - February 2009 - (Page 3) H&MM February 2009 | HotelWorldNetwork.com “We are counseling people on proper decision making.” JIM ROZELL, CARLSON SEE PAGE 1 In This Issue FEBRUARY 2009 3 HotelWorldNetwork.com PAGE 4 Web Exclusives Keeping voice reservations prevalent BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK Special Report www.HotelWorldNetwork.com/kennedy Communication is key in crisis situations BY JENNIFER KOVACS | SENIOR EDITOR Come together … right now BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelWorldNetwork.com/cavallari Understanding customer satisfaction surveys BY JOHN ELY | SVP, MARKETING, SIGNATURE WORLDWIDE www.HotelWorldNetwork.com/signature News 4 Staff management is key for smaller budgets BY CHRIS CROWELL | ASSOCIATE EDITOR Design 32 Ice machines BY EMILY HANNA | ASSOCIATE EDITOR Lessons learned—and used—throughout a career BY JEANNE D’ORLEANS | PRINCIPAL OF D’ORLEANS HOSPITALITY TRAINING www.HotelWorldNetwork.com/dorleans Green Focus 8 Guests expect more from green programs BY MARC HEISTERKAMP Departments 6 Perspective BY PAUL J. HENEY | EDITORIAL DIRECTOR Online Extras! ABVI members plan for 2009 10 Sales Clinic BY HOWARD FEIERTAG At the annual ABVI conference members voted on topics such as the percentage of smoke-free rooms a property should have and changing the brand’s quality assurance rating system scores. BY JENNIFER KOVACS | SENIOR EDITOR Hotel Operations 20 Laundry BY CHRIS CROWELL | ASSOCIATE EDITOR 12 Legally Speaking BY KAREN MORRIS www.HotelWorldNetwork.com/ABVI Luxury segment: New year, new strategy To stay competitive and profitable, luxury hoteliers are focusing inward on efficiency and belt-tightening—and trying to reconcile those efforts with traditional standards of luxury. BY STEPHANIE RICCA | EDITOR IN CHIEF On The Block 24 Investing requires return to fundamentals BY EMILY HANNA | ASSOCIATE EDITOR 14 HotelWorld Update BY LIZ CRAWFORD 16 Consultant’s Corner BY BRENDA FIELDS www.HotelWorldNetwork.com/leadinghotels Special Report 26 Limited-service hotel-chains 18 Trends & Stats BY WARREN MARR Technology 30 Energy management BY JASON Q. FREED | SENIOR EDITOR 22 Trends & Stats BY PATRICK FORD 38 Marketplace 39 Ad/Editorial Index 46 Checking Out 34 Broadband BY JASON Q. FREED | SENIOR EDITOR HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published monthly, except semi-monthly in June, October and November (15 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $58.85 for 1 year, $99 for 2 years in the United States & Possessions; $81.40 for 1 year, $130.90 for 2 years in Canada and Mexico; all other countries $143 for 1 year, $234.30 for two years. Single copies (prepaid only): $5.06 in the United States; $6.16 in Canada and Mexico; $12.37 all other countries. Back issues, if available are $9.90 in the U.S.; $12.10 in Mexico and Canada; $24.20 for all other countries. International subscriptions will be subjected to $82.50 per annual order for air-expedited service. Include $7.15 per order plus $2.20 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing offices. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. Customize, preview, and order your signs @ www.hscsigns.com CIRCLE NO. 118 preferred vendor to hotels nationwide tel 888.273.8726 fax 423.698.2864 http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com/kennedy http://www.HotelWorldNetwork.com/cavallari http://www.HotelWorldNetwork.com/signature http://www.HotelWorldNetwork.com/dorleans http://www.HotelWorldNetwork.com/ABVI http://www.HotelWorldNetwork.com/leadinghotels http://www.hscsigns.com http://www.hscsigns.com
Table of Contents Feed for the Digital Edition of Hotel & Motel Management - February 2009 Hotel & Motel Management - February 2009 Contents Staff Management is Key for Smaller Budgets Perspective Guests Expect More from Green Programs Sales Clinic Legally Speaking HotelWorld Update Consultant's Corner Trends & Stats Laundry Investing Requires Return to Fundamentals Limited-Service Hotel-Chains Energy Management Ice Machines Broadband Marketplace Ad/Editorial Index Checking Out Hotel & Motel Management - February 2009 Hotel & Motel Management - February 2009 - Hotel & Motel Management - February 2009 (Page 1) Hotel & Motel Management - February 2009 - Hotel & Motel Management - February 2009 (Page 2) Hotel & Motel Management - February 2009 - Contents (Page 3) Hotel & Motel Management - February 2009 - Staff Management is Key for Smaller Budgets (Page 4) Hotel & Motel Management - February 2009 - Staff Management is Key for Smaller Budgets (Page 5) Hotel & Motel Management - February 2009 - Perspective (Page 6) Hotel & Motel Management - February 2009 - Perspective (Page 7) Hotel & Motel Management - February 2009 - Guests Expect More from Green Programs (Page 8) Hotel & Motel Management - February 2009 - Guests Expect More from Green Programs (Page 9) Hotel & Motel Management - February 2009 - Sales Clinic (Page 10) Hotel & Motel Management - February 2009 - Sales Clinic (Page 11) Hotel & Motel Management - February 2009 - Legally Speaking (Page 12) Hotel & Motel Management - February 2009 - Legally Speaking (Page 13) Hotel & Motel Management - February 2009 - HotelWorld Update (Page 14) Hotel & Motel Management - February 2009 - HotelWorld Update (Page 15) Hotel & Motel Management - February 2009 - Consultant's Corner (Page 16) Hotel & Motel Management - February 2009 - Consultant's Corner (Page 17) Hotel & Motel Management - February 2009 - Trends & Stats (Page 18) Hotel & Motel Management - February 2009 - Trends & Stats (Page 19) Hotel & Motel Management - February 2009 - Laundry (Page 20) Hotel & Motel Management - February 2009 - Laundry (Page 21) Hotel & Motel Management - February 2009 - Laundry (Page 22) Hotel & Motel Management - February 2009 - Laundry (Page 23) Hotel & Motel Management - February 2009 - Investing Requires Return to Fundamentals (Page 24) Hotel & Motel Management - February 2009 - Investing Requires Return to Fundamentals (Page 25) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 26) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 27) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 28) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 29) Hotel & Motel Management - February 2009 - Energy Management (Page 30) Hotel & Motel Management - February 2009 - Energy Management (Page 31) Hotel & Motel Management - February 2009 - Ice Machines (Page 32) Hotel & Motel Management - February 2009 - Ice Machines (Page 33) Hotel & Motel Management - February 2009 - Broadband (Page 34) Hotel & Motel Management - February 2009 - Broadband (Page 35) Hotel & Motel Management - February 2009 - Broadband (Page 36) Hotel & Motel Management - February 2009 - Broadband (Page 37) Hotel & Motel Management - February 2009 - Marketplace (Page 38) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 39) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 40) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 41) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 42) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 43) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 44) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 45) Hotel & Motel Management - February 2009 - Checking Out (Page 46) Hotel & Motel Management - February 2009 - Checking Out (Page 47) Hotel & Motel Management - February 2009 - Checking Out (Page 48)
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