Hotel & Motel Management - February 2009 - (Page 36) H&MM February 2009 | HotelWorldNetwork.com 36 Special Report SECURITY AND SAFETY “Take advantage of the events. Learn from them.” JAMES CUNNINGHAM, INTERSTATE HOTELS & RESORTS Crisis Continued from page 4 America, said her company also establishes specific protocols for different potential crises, and they don’t just rely on what executives think may happen. For example, months ago in Reno, Nev., the area was experiencing frequent ground tremors. Accor NA grew concerned its many Motel 6 properties could experience an earthquake. After making a basic checklist of the Happiness is our goal. Find out why more than 97% of our members stay with us year after year. We’re committed to our members and their futures. Budget Host allows its members to run their businesses their way, from decor to rates to renewals. Our job is to help generate guests, promote our members’ facilities, and enhance their dedicated efforts. One name, one brand, one focus, for over 30 years. steps corporate employees believed should be taken in that instance, the company asked its property managers what was missing from the list. “They came back with really great things that, being in the corporate office, we didn’t know about,” Maragakis said. Act quickly Save up to 80% vs. Buying New Furniture Maintain Brand Standards Cost Efficient On Site with No Downtime Refinishing Reupholstering 10-20 Rooms per Day Professional Finish Armoire Modification Custom Granite & Quartz Clean & Non-toxic Recognized Globally Environmentally Friendly Smile more, call Lisa Sawyer at Financing available 817.861.6088 lisa@budgethost.com CIRCLE NO. 107 CIRCLE NO. 134 Your One-Stop Shop For Hospitality and MRO Supplies We carry the latest in brand name and environmental friendly products while providing one-on-one customer service. Some crises come with notice and others may blindside hotels; but in either case, Maragakis said reactions must follow immediately and start with communication. Whether it is contacting the national government about a disaster or letting guests know how a situation may affect their stays, someone must be in place to get the ball rolling. “People have got to have the authority to act. And sometimes that’s not as clear as you might think it is until you’re in a position where people won’t act,” Maragakis said. Having rules established as part of a crisis plan will give staff something to consult during the crisis, rather than waiting to hear from the corporate office. Cunningham said employees should be trained on response plans and drills should be conducted. Other tips he provided were: Designate one person to monitor the event and relay messages to the rest of the staff, and keep a list of everyone involved in operations, including emergency contact information. And when it’s all over, Cunningham said to use the incident as a reference for what to do next time. “You need to ask yourself what went well and what could have been done better. … Take advantage of the events. Learn from them,” he said. jkovacs@questex.com ONLINE Us Today Your Free Catalog EXTRA: For full coverage of H&MM’s Special Report: Security and Safety, including tips on handling media coverage, visit www. HotelWorldNetwork.com/crisis. CIRCLE NO. 126 *10% Off Your 1st Order Phone: 1.800.283.4000 Website: www.e-Musa.com CIRCLE NO. 123 http://www.HotelWorldNetwork.com http://www.therefinishingtouch.com http://www.therefinishingtouch.com http://www.mirrormatecommercial.com http://www.e-Musa.com http://www.HotelWorldNetwork.com/crisis http://www.HotelWorldNetwork.com/crisis http://www.e-Musa.com http://www.mirrormatecommercial.com
Table of Contents Feed for the Digital Edition of Hotel & Motel Management - February 2009 Hotel & Motel Management - February 2009 Contents Staff Management is Key for Smaller Budgets Perspective Guests Expect More from Green Programs Sales Clinic Legally Speaking HotelWorld Update Consultant's Corner Trends & Stats Laundry Investing Requires Return to Fundamentals Limited-Service Hotel-Chains Energy Management Ice Machines Broadband Marketplace Ad/Editorial Index Checking Out Hotel & Motel Management - February 2009 Hotel & Motel Management - February 2009 - Hotel & Motel Management - February 2009 (Page 1) Hotel & Motel Management - February 2009 - Hotel & Motel Management - February 2009 (Page 2) Hotel & Motel Management - February 2009 - Contents (Page 3) Hotel & Motel Management - February 2009 - Staff Management is Key for Smaller Budgets (Page 4) Hotel & Motel Management - February 2009 - Staff Management is Key for Smaller Budgets (Page 5) Hotel & Motel Management - February 2009 - Perspective (Page 6) Hotel & Motel Management - February 2009 - Perspective (Page 7) Hotel & Motel Management - February 2009 - Guests Expect More from Green Programs (Page 8) Hotel & Motel Management - February 2009 - Guests Expect More from Green Programs (Page 9) Hotel & Motel Management - February 2009 - Sales Clinic (Page 10) Hotel & Motel Management - February 2009 - Sales Clinic (Page 11) Hotel & Motel Management - February 2009 - Legally Speaking (Page 12) Hotel & Motel Management - February 2009 - Legally Speaking (Page 13) Hotel & Motel Management - February 2009 - HotelWorld Update (Page 14) Hotel & Motel Management - February 2009 - HotelWorld Update (Page 15) Hotel & Motel Management - February 2009 - Consultant's Corner (Page 16) Hotel & Motel Management - February 2009 - Consultant's Corner (Page 17) Hotel & Motel Management - February 2009 - Trends & Stats (Page 18) Hotel & Motel Management - February 2009 - Trends & Stats (Page 19) Hotel & Motel Management - February 2009 - Laundry (Page 20) Hotel & Motel Management - February 2009 - Laundry (Page 21) Hotel & Motel Management - February 2009 - Laundry (Page 22) Hotel & Motel Management - February 2009 - Laundry (Page 23) Hotel & Motel Management - February 2009 - Investing Requires Return to Fundamentals (Page 24) Hotel & Motel Management - February 2009 - Investing Requires Return to Fundamentals (Page 25) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 26) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 27) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 28) Hotel & Motel Management - February 2009 - Limited-Service Hotel-Chains (Page 29) Hotel & Motel Management - February 2009 - Energy Management (Page 30) Hotel & Motel Management - February 2009 - Energy Management (Page 31) Hotel & Motel Management - February 2009 - Ice Machines (Page 32) Hotel & Motel Management - February 2009 - Ice Machines (Page 33) Hotel & Motel Management - February 2009 - Broadband (Page 34) Hotel & Motel Management - February 2009 - Broadband (Page 35) Hotel & Motel Management - February 2009 - Broadband (Page 36) Hotel & Motel Management - February 2009 - Broadband (Page 37) Hotel & Motel Management - February 2009 - Marketplace (Page 38) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 39) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 40) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 41) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 42) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 43) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 44) Hotel & Motel Management - February 2009 - Ad/Editorial Index (Page 45) Hotel & Motel Management - February 2009 - Checking Out (Page 46) Hotel & Motel Management - February 2009 - Checking Out (Page 47) Hotel & Motel Management - February 2009 - Checking Out (Page 48)
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