Hotel & Motel Management - March 2009 - (Page 3)

H&MM March 2009 | HotelWorldNetwork.com “You’re only a seller in today’s market if you have to be.” RICHARD CONTI, THE PLASENCIA GROUP In This Issue MARCH 2009 3 Timeshare PAGE 4 20 Timeshare takes hit from banking crisis BY JENNIFER KOVACS | SENIOR EDITOR HotelWorldNetwork.com Web Exclusives Generate revenue by making training everyone’s job BY DOUG KENNEDY | PRESIDENT, KENNEDY TRAINING NETWORK Hot Products 37 Transportation services Technology www.HotelWorldNetwork.com/kennedy News 38 Building guest proﬁles can drive revenue BY JASON Q. FREED | SENIOR EDITOR The housekeeping experience: How to make your staff shine BY JOHN ELY | SVP, MARKETING, SIGNATURE WORLDWIDE Spa industry update BY EMILY HANNA | ASSOCIATE EDITOR www.HotelWorldNetwork.com/signature Departments 6 Perspective BY PAUL J. HENEY | EDITORIAL DIRECTOR Get the mojo risin’: No one can help the person with a negative attitude BY RENIE CAVALLARI | FOUNDER AND DIRECTOR OF INSPIRATION, ASPIRE www.HotelWorldNetwork.com/cavallari 10 Legally Speaking BY KAREN MORRIS News 4 Wyndham outlines goals at Days Inn, Super 8 shows BY CHRIS CROWELL | ASSOCIATE EDITOR 12 Franchise Law BY MORT ARONSON Online Extras! Delays in Las Vegas Read about the delayed construction of CityCenter’s Harmon Hotel. Search keywords “Harmon Hotel.” BY JASON Q. FREED | SENIOR EDITOR 14 Sales Clinic BY HOWARD FEIERTAG Green Focus 8 Take measured steps toward going green BY CARMEN BAKER | CONTRIBUTING EDITOR 16 Legal FAQ BY HOSPITALITYLAWYER.COM www.HotelWorldNetwork.com Working with millennials Learn more about training millennials and read the continuing series. BY EMILY HANNA | ASSOCIATE EDITOR 18 Trends & Stats BY R. MARK WOODWORTH www.HotelWorldNetwork.com/millennials Special Report 24 Management companies struggle to cut costs while keeping guest satisfaction up BY JASON Q. FREED | SENIOR EDITOR 22 On Finance BY JAMES MERKEL 48 Ad/Editorial Index 44 Marketplace 54 Checking Out HOTEL & MOTEL MANAGEMENT (ISSN 0018-6082) is published monthly, except semi-monthly in June, October and November (15 issues yearly), by Questex Media Group, Inc., 306 W. Michigan St., Suite 200, Duluth, MN 55802. Subscription rates: $58.85 for 1 year, $99 for 2 years in the United States & Possessions; $81.40 for 1 year, $130.90 for 2 years in Canada and Mexico; all other countries $143 for 1 year, $234.30 for two years. Single copies (prepaid only): $5.06 in the United States; $6.16 in Canada and Mexico; $12.37 all other countries. Back issues, if available are $9.90 in the U.S.; $12.10 in Mexico and Canada; $24.20 for all other countries. International subscriptions will be subjected to $82.50 per annual order for air-expedited service. Include $7.15 per order plus $2.20 per additional copy for U.S. postage and handling. Periodicals postage paid at Duluth, MN 55806 and additional mailing ofﬁces. POSTMASTER: Please send address changes to Hotel & Motel Management, PO Box 1268 Skokie, IL 60076-8268. Canadian G.S.T. number: 840 033 278 RT0001, Publications Mail Agreement Number 40017597. Printed in the U.S.A. 26 Top third-party management companies chart Customize, preview, and order your signs @ www.hscsigns.com CIRCLE NO. 121 preferred vendor to hotels nationwide tel 888.273.8726 fax 423.698.2864 http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com/kennedy http://www.HotelWorldNetwork.com/signature http://www.HotelWorldNetwork.com/cavallari http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com/millennials http://www.hscsigns.com http://www.hscsigns.com

Table of Contents Feed for the Digital Edition of Hotel & Motel Management - March 2009

Hotel & Motel Management - March 2009 Contents News Perspective Green Focus Legally Speaking Franchise Law Sales Clinic Legal FAQ Trends & Stats Timeshare On Finance Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up Top Third-Party Management Companies Chart Hot Products Technology Marketplace Ad/Editorial Index Checking Out

Hotel & Motel Management - March 2009

Hotel & Motel Management - March 2009 - Hotel & Motel Management - March 2009 (Page Cover1) Hotel & Motel Management - March 2009 - Hotel & Motel Management - March 2009 (Page Cover2) Hotel & Motel Management - March 2009 - Contents (Page 3) Hotel & Motel Management - March 2009 - News (Page 4) Hotel & Motel Management - March 2009 - News (Page 5) Hotel & Motel Management - March 2009 - Perspective (Page 6) Hotel & Motel Management - March 2009 - Perspective (Page 7) Hotel & Motel Management - March 2009 - Green Focus (Page 8) Hotel & Motel Management - March 2009 - Green Focus (Page 9) Hotel & Motel Management - March 2009 - Legally Speaking (Page 10) Hotel & Motel Management - March 2009 - Legally Speaking (Page 11) Hotel & Motel Management - March 2009 - Franchise Law (Page 12) Hotel & Motel Management - March 2009 - Franchise Law (Page 13) Hotel & Motel Management - March 2009 - Sales Clinic (Page 14) Hotel & Motel Management - March 2009 - Sales Clinic (Page 15) Hotel & Motel Management - March 2009 - Legal FAQ (Page 16) Hotel & Motel Management - March 2009 - Legal FAQ (Page 17) Hotel & Motel Management - March 2009 - Trends & Stats (Page 18) Hotel & Motel Management - March 2009 - Trends & Stats (Page 19) Hotel & Motel Management - March 2009 - Timeshare (Page 20) Hotel & Motel Management - March 2009 - Timeshare (Page 21) Hotel & Motel Management - March 2009 - On Finance (Page 22) Hotel & Motel Management - March 2009 - On Finance (Page 23) Hotel & Motel Management - March 2009 - Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up (Page 24) Hotel & Motel Management - March 2009 - Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up (Page 25) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 26) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 27) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 28) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 29) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 30) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 31) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 32) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 33) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 34) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 35) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 36) Hotel & Motel Management - March 2009 - Hot Products (Page 37) Hotel & Motel Management - March 2009 - Technology (Page 38) Hotel & Motel Management - March 2009 - Technology (Page 39) Hotel & Motel Management - March 2009 - Technology (Page 40) Hotel & Motel Management - March 2009 - Technology (Page 41) Hotel & Motel Management - March 2009 - Technology (Page 42) Hotel & Motel Management - March 2009 - Technology (Page 43) Hotel & Motel Management - March 2009 - Marketplace (Page 44) Hotel & Motel Management - March 2009 - Marketplace (Page 45) Hotel & Motel Management - March 2009 - Marketplace (Page 46) Hotel & Motel Management - March 2009 - Marketplace (Page 47) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 48) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 49) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 50) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 51) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 52) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 53) Hotel & Motel Management - March 2009 - Checking Out (Page 54) Hotel & Motel Management - March 2009 - Checking Out (Page Cover3) Hotel & Motel Management - March 2009 - Checking Out (Page Cover4) 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