Hotel & Motel Management - March 2009 - (Page 41) H&MM March 2009 | HotelWorldNetwork.com “They were told they were great and can do anything they want.” LISA KALMAR, SIGNATURE WORLDWIDE News & Analysis INDUSTRY COVERAGE For that reason, Loews has a one-year management-training program in which the Loews staff puts trainees through varying levels of leadership responsibility, Campbell said. “There’s no substitute for experience,” he said. “If a hotel’s overbooked, there’s no training that’s going to teach you how to handle that properly.” ehanna@questex.com ONLINE EXTRA: To learn more about training millennials and to read the other portions of this continuing series, visit www. HotelWorldNetwork.com/millennials. 41 Millennials Continued from page 1 the trainees were a different kind of group—one that required extra mental stimulation, more group interaction and increased technology. The trainees were millennials—those born between 1980 and 2000. Known for being techsavvy multi-taskers, millennials have different values, different skills and a different work ethic. They not only learn differently but also interact differently—areas that could create problems for hoteliers. But, with proper training, this new generation could prove to be an invaluable resource. thing they want,” Kalmar said. “When you enter the workforce, you can’t expect to be VP on the first day.” They do, however, need to realize that through training, they eventually can get to a point of management. Leo Campbell, manager of education and career development for Loews Hotels, said he often has students who graduate from hospitality school at age 23 and say they want to be a general manager by 30. And while Campbell notes the great ambition, he said it’s unlikely to happen. New employees need on-thejob experience to succeed. Training day As Signature’s trainers found, millennials require more stimulation, which can be achieved in part through technology. “You have to use a lot more technology in the training because they identify with technology,” said Joe McInerney, president and CEO of the American Hotel & Lodging Assn. “You need a lot more computer training or other electronic means.” Their shorter attention spans require briefer and more interactive training sessions, Kalmar said. Signature’s reinforcement classes, which take place after the original trainings, usually last about four hours but have been adjusted down to two hours and include rewards for participation. But the best way to train is by focusing on how the individual employees work best. “It’s about having a better understanding of them, not having a bias toward them, realizing the potential that they have and then coming up with methods to be able to best connect with them and tap into their potential,” Kalmar said. The HotelWorld Network is in your corner to provide daily, actionable tips on how to fight the recession, run your business better and save money. Visit www.hotelworldnetwork.com now to opt in. Moving on up Millennials often are stereotyped as having a sense of entitlement— they don’t want to work their way to the top; they’d rather start at the top on day one. “They were told throughout their lives that they were great and they can do any- http://www.HotelWorldNetwork.com http://www.HotelWorldNetwork.com/millennials http://www.HotelWorldNetwork.com/millennials http://www.hotelworldnetwork.com http://www.hotelworldnetwork.com
Table of Contents Feed for the Digital Edition of Hotel & Motel Management - March 2009 Hotel & Motel Management - March 2009 Contents News Perspective Green Focus Legally Speaking Franchise Law Sales Clinic Legal FAQ Trends & Stats Timeshare On Finance Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up Top Third-Party Management Companies Chart Hot Products Technology Marketplace Ad/Editorial Index Checking Out Hotel & Motel Management - March 2009 Hotel & Motel Management - March 2009 - Hotel & Motel Management - March 2009 (Page Cover1) Hotel & Motel Management - March 2009 - Hotel & Motel Management - March 2009 (Page Cover2) Hotel & Motel Management - March 2009 - Contents (Page 3) Hotel & Motel Management - March 2009 - News (Page 4) Hotel & Motel Management - March 2009 - News (Page 5) Hotel & Motel Management - March 2009 - Perspective (Page 6) Hotel & Motel Management - March 2009 - Perspective (Page 7) Hotel & Motel Management - March 2009 - Green Focus (Page 8) Hotel & Motel Management - March 2009 - Green Focus (Page 9) Hotel & Motel Management - March 2009 - Legally Speaking (Page 10) Hotel & Motel Management - March 2009 - Legally Speaking (Page 11) Hotel & Motel Management - March 2009 - Franchise Law (Page 12) Hotel & Motel Management - March 2009 - Franchise Law (Page 13) Hotel & Motel Management - March 2009 - Sales Clinic (Page 14) Hotel & Motel Management - March 2009 - Sales Clinic (Page 15) Hotel & Motel Management - March 2009 - Legal FAQ (Page 16) Hotel & Motel Management - March 2009 - Legal FAQ (Page 17) Hotel & Motel Management - March 2009 - Trends & Stats (Page 18) Hotel & Motel Management - March 2009 - Trends & Stats (Page 19) Hotel & Motel Management - March 2009 - Timeshare (Page 20) Hotel & Motel Management - March 2009 - Timeshare (Page 21) Hotel & Motel Management - March 2009 - On Finance (Page 22) Hotel & Motel Management - March 2009 - On Finance (Page 23) Hotel & Motel Management - March 2009 - Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up (Page 24) Hotel & Motel Management - March 2009 - Management Companies Stuggle to Cut Costs While Keeping Guest Satisfaction Up (Page 25) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 26) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 27) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 28) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 29) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 30) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 31) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 32) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 33) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 34) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 35) Hotel & Motel Management - March 2009 - Top Third-Party Management Companies Chart (Page 36) Hotel & Motel Management - March 2009 - Hot Products (Page 37) Hotel & Motel Management - March 2009 - Technology (Page 38) Hotel & Motel Management - March 2009 - Technology (Page 39) Hotel & Motel Management - March 2009 - Technology (Page 40) Hotel & Motel Management - March 2009 - Technology (Page 41) Hotel & Motel Management - March 2009 - Technology (Page 42) Hotel & Motel Management - March 2009 - Technology (Page 43) Hotel & Motel Management - March 2009 - Marketplace (Page 44) Hotel & Motel Management - March 2009 - Marketplace (Page 45) Hotel & Motel Management - March 2009 - Marketplace (Page 46) Hotel & Motel Management - March 2009 - Marketplace (Page 47) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 48) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 49) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 50) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 51) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 52) Hotel & Motel Management - March 2009 - Ad/Editorial Index (Page 53) Hotel & Motel Management - March 2009 - Checking Out (Page 54) Hotel & Motel Management - March 2009 - Checking Out (Page Cover3) Hotel & Motel Management - March 2009 - Checking Out (Page Cover4)
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