IECSC Orlando 2008 Show Program

Advanced Education WorkSHops • Separate registration fee required. Room numbers for each workshop will be listed in the Plan of the Day - available onsite at IECSC Orlando. M O N D AY • O C T O B E R 6 • 2 0 0 8 5:30pm – 8:30pm T U E S D AY • O C T O B E R 7 • 2 0 0 8 9:00am – 12:00pm Workshop 105: Employee Attitude Rehabilitation: Hospitality Skills for Today’s Spa Staff Jennifer Sanchez • Inspiration, Inc. Workshop 202: Connect… Like You Mean It!™ Lisa Broesch • Owner, InBliss Coaching and Consulting, L.L.C. Today’s healthy aging clients are savvy and more discriminating when it comes to deciding where to go for services such as Botox® and other cosmetic treatments. No matter if you are a day spa, medical spa, or a hybrid; make sure you stand out from the competitions. Medicallytrained employees are often technically proﬁcient yet lacking the customer service skills needed to make a cash-based medical practice successful. During this presentation, you will be led through a 12-step program called Employee Attitude Rehabilitation. This program is designed to “detox” your staff from previous bad habits such as: poor customer service, sales phobias, and poor communications skills and replace them with new hospitality-based habits. Why watch your spa suffer another day when the cure is here. Join Jennifer Sanchez for this engaging class that will give you a remedy that you can take back to your medical spa and inject into your staff! Jennifer Sanchez of Inspiration, Inc. is a medical spa consultant who understands the business goals of physicians and specializes in “bridging the gap” between the medical & spa services departments in clinics & wellness centers. With every action and interaction, you and your employees demonstrate the essence of your company. This lively and interactive workshop is designed to help employees and business owners understand that now, more than ever clients are seeking a luxury experience that lives up to the marketing. Through a holistic approach to personal and professional development, we will refocus attention on passion, purpose, ﬁrst impressions and guest experience. When you leave this session you will: • Have the tools to establish immediate positive ﬁrst impressions and deliver upon your clients expectations • Be inspired to look within yourself to create real and lasting positive changes in your environment and career • Create your own opportunities for growth and wealth by making more meaningful connections with clients and coworkers Before forming InBliss Coaching and Consulting Company, Lisa Broesch was dedicated to a 20-year career in the Hospitality Industry within the Anheuser-Busch Entertainment Corporation. Utilizing her additional experience and expertise as a “guest experience” designer, creative strategist, seasoned media spokesperson, corporate trainer, employee director, and certiﬁed coach, Lisa now teaches business leaders, employees, and private individuals. Lisa’s workshops, executive coaching programs, and corporate consulting services offer business strategies that focus on redirecting and developing personnel qualities to improve business relationships, employee retention and client satisfaction ratings. Visit www.InBlissConsulting.com. T U E S D AY • O C T O B E R 7 • 2 0 0 8 9:00am – 12:00pm Workshop 201: Deﬁning and Redeﬁning Faces: Taking the Mystique Out of Makeovers Monica Leedom • Owner, Totally You – The Day Spa 9:00am – 12:00pm Workshop 203: Front Desk: Front Line of Success Mikki Douglas • Founder & President, CAS Consulting – Solutions for Spa Success Learn techniques to ensure makeup sales. Monica will show you how to increase your revenue, conﬁdence and credibility using simple methods to expand your bottom line. Whether you have ﬁve minutes or an hour, every client will leave with products. Don’t ignore the highest proﬁt margin in your salon or day spa. Discover why makeovers are bad for business. Monica takes the mystique out of makeovers. She will also provide suggestions for compensation. All students will receive a certiﬁcate of participation. Monica Leedom is owner of Totally You -The Day Spa which is celebrating it’s twentieth year in business. She is a CIDESCO diploma holder and experienced in all facets of makeup including photography, media makeup, glamour, avant-garde and theater. She is an author of two books and a columnist for several trade magazines. (before September 5th) DAILY ADMISSION PRICES: One Day • $30 Two Day • $60 Three Day • $90 AND SAVE UP TO REGISTER BY SEPTEMBER 5th BEST VALUE PACKAGES $60 WITH OUR The phone is ringing… quick… it’s an opportunity to grow your business. Your front desk staff interacts with every client that calls and visits. What are they saying about your business? The front desk is the single most important department of your business. Is your front desk staff making the right impression? We’ll address crucial points that your business success depends on: • The Front Desk “Training for Success” System • Creating “Client Advocates” • Increasing retail sales, service sales and bookings • Essential customer service skills • The art of scheduling • The Do’s and Don’ts” of phone conversation • Recruiting and hiring your front desk team • Setting goals and empowering front desk staff • Resolving challenges and complaints with ease • Choosing the right software & P.O.S. systems After attending, participants will be able to immediately implement and apply the systems discussed at their business, regardless of the type of spa, salon or medi-spa. The results are measurable through improved bookings, increased service and retail sales, improved customer service and client retention. Mikki Douglas is Founder and President of CAS Consulting, Inc. She is a former spa owner, aesthetician and sales manager with over 13 years of experience “in-thetrenches.” She has directed two locations for Natural Body Spa, one of the largest, innovative spa chains in the Southeast, and Nova Laser Center, one of the ﬁrst Medispas in the industry. In addition to founding CAS Consulting in 1999, Mrs. Douglas has served as a regional sales manager and national educator for companies like CosmoproGroup, MD SKincare® and Estee Lauder, Inc. Mrs. Douglas is known for her exciting, in-depth training style and innovative ideas. She has trained hundreds of individuals throughout her career as an educator and spa consultant on how to start and keep a successful spa business. 40 R E G I S T E R T O D AY ! W W W. I E C S C . C O M http://www.InBlissConsulting.com http://WWW.IECSC.COM

Table of Contents Feed for the Digital Edition of IECSC Orlando 2008 Show Program

IECSC Orlando 2008 Content Exhibitor Listings Program at a Glance Spa Business Education Wellness Education Makeup Education Your Profitable American Spa Medical Spa Education Introduction to Spa & Hospitality Operations Advanced Education Workshops Cidesco Workshops Manufacturer Education Registration Form

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