Luxury Hotelier - April 2008 - (Page 13) Consumer opinions get tallied S mall Luxury Hotels and Ritz-Carlton consistently top The Luxury Customer Experience Index, according to Milton Pedraza, chief executive officer of The Luxury Institute LLC. The index (where 10 is best) is based on survey results from about 1,600 wealthy consumers opinions on needs being met, personnel and environment at hotels. “The two different business models demonstrate that creating extraordinary customer experiences is the result [of] creating a system of strong customer-centric values, meticulous selection of the right people, training and development and appropriate compensation,” he said. “Both do that extraordinarily well despite the differences in ‘control’ that each management team has.” Overall Luxury Customer Experience Index Small Luxury Hotels of the World Ritz-Carlton Four Seasons St. Regis Mandarin Oriental 8.82 9.02 9.00 8.97 Benchmark: 8.69 9.28 Putting all the puzzle pieces together so you don’t have to. We are your complete information source for all facets of the hotel and lodging industry across the globe: Luxury Design Development Contact us at 800-669-1668 for more information. Presented by
Table of Contents Feed for the Digital Edition of Luxury Hotelier - April 2008 Luxury Hotelier - April 2008 Contents Editor's Letter Inform Network Personalities Insight Properties Inspire Deliver Innovate Development Indulge Advertisers Index Editorial Index Source Listing Dossier Luxury Hotelier - April 2008 Luxury Hotelier - April 2008 - Luxury Hotelier - April 2008 (Page Cover1) Luxury Hotelier - April 2008 - Luxury Hotelier - April 2008 (Page Cover2) Luxury Hotelier - April 2008 - Contents (Page 1) Luxury Hotelier - April 2008 - Contents (Page 2) Luxury Hotelier - April 2008 - Contents (Page 3) Luxury Hotelier - April 2008 - Editor's Letter (Page 4) Luxury Hotelier - April 2008 - Editor's Letter (Page 5) Luxury Hotelier - April 2008 - Editor's Letter (Page 6) Luxury Hotelier - April 2008 - Editor's Letter (Page 7) Luxury Hotelier - April 2008 - Inform (Page 8) Luxury Hotelier - April 2008 - Inform (Page 9) Luxury Hotelier - April 2008 - Inform (Page 10) Luxury Hotelier - April 2008 - Inform (Page 11) Luxury Hotelier - April 2008 - Inform (Page 12) Luxury Hotelier - April 2008 - Inform (Page 13) Luxury Hotelier - April 2008 - Network (Page 14) Luxury Hotelier - April 2008 - Network (Page 15) Luxury Hotelier - April 2008 - Personalities (Page 16) Luxury Hotelier - April 2008 - Personalities (Page 17) Luxury Hotelier - April 2008 - Personalities (Page 18) Luxury Hotelier - April 2008 - Personalities (Page 19) Luxury Hotelier - April 2008 - Personalities (Page 20) Luxury Hotelier - April 2008 - Personalities (Page 21) Luxury Hotelier - April 2008 - Insight (Page 22) Luxury Hotelier - April 2008 - Insight (Page 23) Luxury Hotelier - April 2008 - Properties (Page 24) Luxury Hotelier - April 2008 - Properties (Page 25) Luxury Hotelier - April 2008 - Properties (Page 26) Luxury Hotelier - April 2008 - Properties (Page 27) Luxury Hotelier - April 2008 - Inspire (Page 28) Luxury Hotelier - April 2008 - Inspire (Page 29) Luxury Hotelier - April 2008 - Inspire (Page 30) Luxury Hotelier - April 2008 - Inspire (Page 31) Luxury Hotelier - April 2008 - Deliver (Page 32) Luxury Hotelier - April 2008 - Deliver (Page 33) Luxury Hotelier - April 2008 - Deliver (Page 34) Luxury Hotelier - April 2008 - Deliver (Page 35) Luxury Hotelier - April 2008 - Innovate (Page 36) Luxury Hotelier - April 2008 - Innovate (Page 37) Luxury Hotelier - April 2008 - Innovate (Page 38) Luxury Hotelier - April 2008 - Innovate (Page 39) Luxury Hotelier - April 2008 - Development (Page 40) Luxury Hotelier - April 2008 - Development (Page 41) Luxury Hotelier - April 2008 - Development (Page 42) Luxury Hotelier - April 2008 - Development (Page 43) Luxury Hotelier - April 2008 - Indulge (Page 44) Luxury Hotelier - April 2008 - Indulge (Page 45) Luxury Hotelier - April 2008 - Editorial Index (Page 46) Luxury Hotelier - April 2008 - Source Listing (Page 47) Luxury Hotelier - April 2008 - Dossier (Page 48) Luxury Hotelier - April 2008 - Dossier (Page Cover3) Luxury Hotelier - April 2008 - Dossier (Page Cover4)
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