Luxury Hotelier - September 2007 - (Page 27) What is luxury? “Luxury is something I can’t do for myself. It’s something I didn’t know I wanted. It’s anticipating my needs.” — Ellen Dubois du Bellay, vice president of learning and development, Four Seasons Hotels & Resorts Four Seasons provides a working environment that recognizes individual employees and their contribution. Benefits include free meals and complimentary stays at Four Seasons properties around the globe. Like many global hotel chains, Four Seasons encourages employees to transfer to other properties. That’s one way the company achieves such an exceptional retention rate, says Ms. Dubois du Bellay. The company gets many requests to use its training program, but it declines. “Our training programs are made infinitely easier by who we hire,” she says. The results speak for themselves. “We took another hotel company’s program and applied it to our 50 best employees,” Ms. Dubois du Bellay says. “Not all of them passed.” But that doesn’t worry her or the rest of the executive team. “We have one clear mission and one clear vision of what we are,” she says. “We want to be the best possible hotel with the best possible people in the best possible location. That’s a very simple place to be.” “We want them to feel good about their jobs, because there’s a purpose to what they’re doing,” Mr. Sharp says. “Every person’s job, every person’s role, is important.” InfoConcierge » ONLINE EXCLUSIVE: For more of this issue’s profile of Isadore Sharp and Four Seasons Hotels & Resorts, including related stories about Mr. Sharp’s philanthropy efforts and the company’s position on loyalty programs, visit www.luxuryhotelier.com — Pamper Your Guests with the Luxury of L’OCCITANE L’Occitane produces high end bath and Hotel Amenity Program body products using authentic and natural ingredients from the region of Provence. L’Occitane’s unique hotel amenity collections are designed to inspire a lifestyle of natural beauty and well being. Bring the essence of the Mediterranean to your luxury property. Discover how by contacting a L’Occitane representative. http://www.luxuryhotelier.com http://usa.loccitane.com http://usa.loccitane.com
Table of Contents Feed for the Digital Edition of Luxury Hotelier - September 2007 EDITOR’S LETTER PUBLISHER’S LETTER INFORM NETWORK PERSONALITIES INSIGHT INSIGHT PROPERTIES ROPERTIES INSPIRE DELIVER PROTOCOLS INSIGHT INNOVATE DEVELOPMENT INDULGE INSIGHT CONNECT UPDATE DOSSIER Luxury Hotelier - September 2007 Luxury Hotelier - September 2007 - (Page Cover1) Luxury Hotelier - September 2007 - (Page Cover2) Luxury Hotelier - September 2007 - (Page 1) Luxury Hotelier - September 2007 - (Page 2) Luxury Hotelier - September 2007 - (Page 3) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 4) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 5) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 6) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 7) Luxury Hotelier - September 2007 - INFORM (Page 8) Luxury Hotelier - September 2007 - INFORM (Page 9) Luxury Hotelier - September 2007 - INFORM (Page 10) Luxury Hotelier - September 2007 - INFORM (Page 11) Luxury Hotelier - September 2007 - INFORM (Page 12) Luxury Hotelier - September 2007 - INFORM (Page 13) Luxury Hotelier - September 2007 - NETWORK (Page 14) Luxury Hotelier - September 2007 - NETWORK (Page 15) Luxury Hotelier - September 2007 - NETWORK (Page 16) Luxury Hotelier - September 2007 - NETWORK (Page 17) Luxury Hotelier - September 2007 - PERSONALITIES (Page 18) Luxury Hotelier - September 2007 - PERSONALITIES (Page 19) Luxury Hotelier - September 2007 - PERSONALITIES (Page 20) Luxury Hotelier - September 2007 - PERSONALITIES (Page 21) Luxury Hotelier - September 2007 - PERSONALITIES (Page 22) Luxury Hotelier - September 2007 - PERSONALITIES (Page 23) Luxury Hotelier - September 2007 - PERSONALITIES (Page 24) Luxury Hotelier - September 2007 - PERSONALITIES (Page 25) Luxury Hotelier - September 2007 - PERSONALITIES (Page 26) Luxury Hotelier - September 2007 - PERSONALITIES (Page 27) Luxury Hotelier - September 2007 - INSIGHT (Page 28) Luxury Hotelier - September 2007 - INSIGHT (Page 29) Luxury Hotelier - September 2007 - INSIGHT (Page 30) Luxury Hotelier - September 2007 - INSIGHT (Page 31) Luxury Hotelier - September 2007 - PROPERTIES (Page 32) Luxury Hotelier - September 2007 - PROPERTIES (Page 33) Luxury Hotelier - September 2007 - PROPERTIES (Page 34) Luxury Hotelier - September 2007 - PROPERTIES (Page 35) Luxury Hotelier - September 2007 - PROPERTIES (Page 36) Luxury Hotelier - September 2007 - PROPERTIES (Page 37) Luxury Hotelier - September 2007 - ROPERTIES (Page 38) Luxury Hotelier - September 2007 - ROPERTIES (Page 39) Luxury Hotelier - September 2007 - INSPIRE (Page 40) Luxury Hotelier - September 2007 - INSPIRE (Page 41) Luxury Hotelier - September 2007 - INSPIRE (Page 42) Luxury Hotelier - September 2007 - INSPIRE (Page 43) Luxury Hotelier - September 2007 - DELIVER (Page 44) Luxury Hotelier - September 2007 - DELIVER (Page 45) Luxury Hotelier - September 2007 - DELIVER (Page 46) Luxury Hotelier - September 2007 - DELIVER (Page 47) Luxury Hotelier - September 2007 - PROTOCOLS (Page 48) Luxury Hotelier - September 2007 - PROTOCOLS (Page 49) Luxury Hotelier - September 2007 - PROTOCOLS (Page 50) Luxury Hotelier - September 2007 - PROTOCOLS (Page 51) Luxury Hotelier - September 2007 - INSIGHT (Page 52) Luxury Hotelier - September 2007 - INSIGHT (Page 53) Luxury Hotelier - September 2007 - INSIGHT (Page 54) Luxury Hotelier - September 2007 - INSIGHT (Page 55) Luxury Hotelier - September 2007 - INNOVATE (Page 56) Luxury Hotelier - September 2007 - INNOVATE (Page 57) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 58) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 59) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 60) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 61) Luxury Hotelier - September 2007 - INDULGE (Page 62) Luxury Hotelier - September 2007 - INDULGE (Page 63) Luxury Hotelier - September 2007 - INDULGE (Page 64) Luxury Hotelier - September 2007 - INSIGHT (Page 65) Luxury Hotelier - September 2007 - CONNECT (Page 66) Luxury Hotelier - September 2007 - CONNECT (Page 67) Luxury Hotelier - September 2007 - UPDATE (Page 68) Luxury Hotelier - September 2007 - UPDATE (Page 69) Luxury Hotelier - September 2007 - UPDATE (Page 70) Luxury Hotelier - September 2007 - UPDATE (Page 71) Luxury Hotelier - September 2007 - DOSSIER (Page 72) Luxury Hotelier - September 2007 - DOSSIER (Page 73) Luxury Hotelier - September 2007 - DOSSIER (Page 74)
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