Luxury Hotelier - September 2007 - (Page 6) 6| Publisher’s Letter Let us do the work for you I 757 Third Ave., 5th floor, New York, NY 10017 USA n the hotel industry, one of the greatest accomplishments is having the opportunity to be part of a team that opens a five-star hotel. You know the work you put in shaping this property will last for years to come and have an impact on hundreds of people every day as they enjoy the surroundings you helped create. During my 20 years in the hospitality industry, I have stayed at or visited many of these hotels while traveling around the world. Here’s one of my biggest observations: Luxury hoteliers are different from their counterparts in other hotel segments. They show passion, enthusiasm and a strong thirst to improve on all aspects of running their hotels. Yes, hoteliers from all segments show these qualities, but for luxury hoteliers, their business becomes a lifestyle, more than just a job. With the inaugural issue of LUXURY HOTELIER magazine, my team hopes to capture that passion and enthusiasm and share it with you in these pages. It is a big world out there, and I know many of you love to visit and learn from each other, but are challenged for time to break away from your hotel. You can now relax and let LUXURY HOTELIER do that for you. Our goals are to educate and inspire you at the highest level. Our magazine will be a first in the industry to bring this community together on a global basis by invitation only. You might ask, what are our qualifications? Where did we earn our stars and diamonds? What do we know about luxury? Here are a few examples of the magazines, Web sites and events we produce that give us insight into your world: Group Publisher/Show Director / John McMahon +1 212 895 8243 jmcmahon@questex.com Publications/Digital Hotel & Motel Management, Hotel Design, Premier Hotels & Resorts, Luxury Travel Advisor, Travel Agent Magazine, American Spa www.hotelmotel.com www.hoteldesign.com www.luxuryhotelier.com www.premierhotels.com www.fivestaralliance.com editorial staff Editorial Director / Jeff Higley +1 216 706 3728 Managing Editor / Stephanie Ricca +1 216 706 3791 Senior Editor / Elaine Yetzer Simon +1 216 706 3782 Senior Editor / Stacey Mieyal Higgins +1 216 706 3783 Associate Editor / Heather Gunter +1 216 706 3792 Art Director / Rob Ghosh +1 216 706 3788 jhigley@questex.com sricca@questex.com esimon@questex.com shiggins@questex.com hgunter@questex.com rghosh@questex.com Contributing Editors / Phoenix Arrien, Elliot Markowitz, Lauren Price Editorial Offices: 600 Superior Ave. East / Suite 1100 / Cleveland, OH 44114 USA Events International Hotel Investment Forum, Luxury Travel Expo, HOTEC, Confec, Incentive Travel Exchange, International Hospitality Week, HotelWorld, International Las Vegas Restaurant Show, Nightclub & Bar Convention and Tradeshow, Spatec and International Esthetics, Cosmetics & Spa Conference Shown here is someone I know you all recognize—Paul McManus, chief executive officer of Leading Hotels of the World. Paul has been a good friend of mine over the years and has helped inspire me to launch LUXURY HOTELIER. In future issues, you will learn more about Paul and his accomplishments in the industry. Please give us your feedback as we look to you to help us raise our level of service. Enjoy the issue; we are open for business! advertising and sales staff Publisher / Matt Waddell +1 773 880 2240 Northeast/International / Mary Malloy +1 216 706 3790 FAX +1 216 706 3711 Southeast / Brian Levine +1 212 895 8285 FAX +1 212 895 8210 Midwest/Canada / Mary Jo Cotner +1 216 706 3794 FAX +1 216 706 3711 West / Jason Wallace +1 801 499 9999 FAX +1 801 315 4137 mwaddell@questex.com mmalloy@questex.com blevine@questex.com mcotner@questex.com jwallace@questex.com business development Business Development Director / Stacy Silver +1 954 306 0747 FAX +1 954 697 6265 Assoc. Business Development Director / J. Richard Casson +1 212 895 8426 FAX +1 212 895 8210 ssilver@questex.com rcasson@questex.com circulation, production Production Manager / Janelle Heller +1 216 279 8834 FAX +1 218 279 8814 Director of Audience Development / Heidi Spangler +1 216 706 3705 jheller@questex.com hspangler@questex.com lists, reprints, directories Directories / Brian Olesinski +1 216 706 3793 FAX +1 216 706 3711 Reprints +1 800 290 5460, ext. 100 Permissions Subscriptions, Customer Service +1 615 377 3322 FAX +1 615 377 0525 Back issues, single current copies, CD-Rom +1 866 344 1315 +1 615 377 3322 bolesinski@questex.com hoteldesign@reprintbuyer.com questexpermissions@reprintbuyer.com questex@sunbeltfs.com corporate JOHN P. MCMAHON Group Publisher President & C.E.O. / Kerry C. Gumas Executive V.P. & C.F.O. / Tom Caridi Executive V.P., Travel & Beauty Group / Robert S. Ingraham Executive V.P. / Tony D’Avino V.P. & General Manager, Home Entertainment Group / Don Rosenberg V.P., Human Resources / Diane Evans V.P., Digital Media / Seth Nichols Luxury Hotelier | September 2007 | www.LuxuryHotelier.com http://www.hotelmotel.com http://www.hoteldesign.com http://www.luxuryhotelier.com http://www.premierhotels.com http://www.fivestaralliance.com http://www.LuxuryHotelier.com
Table of Contents Feed for the Digital Edition of Luxury Hotelier - September 2007 EDITOR’S LETTER PUBLISHER’S LETTER INFORM NETWORK PERSONALITIES INSIGHT INSIGHT PROPERTIES ROPERTIES INSPIRE DELIVER PROTOCOLS INSIGHT INNOVATE DEVELOPMENT INDULGE INSIGHT CONNECT UPDATE DOSSIER Luxury Hotelier - September 2007 Luxury Hotelier - September 2007 - (Page Cover1) Luxury Hotelier - September 2007 - (Page Cover2) Luxury Hotelier - September 2007 - (Page 1) Luxury Hotelier - September 2007 - (Page 2) Luxury Hotelier - September 2007 - (Page 3) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 4) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 5) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 6) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 7) Luxury Hotelier - September 2007 - INFORM (Page 8) Luxury Hotelier - September 2007 - INFORM (Page 9) Luxury Hotelier - September 2007 - INFORM (Page 10) Luxury Hotelier - September 2007 - INFORM (Page 11) Luxury Hotelier - September 2007 - INFORM (Page 12) Luxury Hotelier - September 2007 - INFORM (Page 13) Luxury Hotelier - September 2007 - NETWORK (Page 14) Luxury Hotelier - September 2007 - NETWORK (Page 15) Luxury Hotelier - September 2007 - NETWORK (Page 16) Luxury Hotelier - September 2007 - NETWORK (Page 17) Luxury Hotelier - September 2007 - PERSONALITIES (Page 18) Luxury Hotelier - September 2007 - PERSONALITIES (Page 19) Luxury Hotelier - September 2007 - PERSONALITIES (Page 20) Luxury Hotelier - September 2007 - PERSONALITIES (Page 21) Luxury Hotelier - September 2007 - PERSONALITIES (Page 22) Luxury Hotelier - September 2007 - PERSONALITIES (Page 23) Luxury Hotelier - September 2007 - PERSONALITIES (Page 24) Luxury Hotelier - September 2007 - PERSONALITIES (Page 25) Luxury Hotelier - September 2007 - PERSONALITIES (Page 26) Luxury Hotelier - September 2007 - PERSONALITIES (Page 27) Luxury Hotelier - September 2007 - INSIGHT (Page 28) Luxury Hotelier - September 2007 - INSIGHT (Page 29) Luxury Hotelier - September 2007 - INSIGHT (Page 30) Luxury Hotelier - September 2007 - INSIGHT (Page 31) Luxury Hotelier - September 2007 - PROPERTIES (Page 32) Luxury Hotelier - September 2007 - PROPERTIES (Page 33) Luxury Hotelier - September 2007 - PROPERTIES (Page 34) Luxury Hotelier - September 2007 - PROPERTIES (Page 35) Luxury Hotelier - September 2007 - PROPERTIES (Page 36) Luxury Hotelier - September 2007 - PROPERTIES (Page 37) Luxury Hotelier - September 2007 - ROPERTIES (Page 38) Luxury Hotelier - September 2007 - ROPERTIES (Page 39) Luxury Hotelier - September 2007 - INSPIRE (Page 40) Luxury Hotelier - September 2007 - INSPIRE (Page 41) Luxury Hotelier - September 2007 - INSPIRE (Page 42) Luxury Hotelier - September 2007 - INSPIRE (Page 43) Luxury Hotelier - September 2007 - DELIVER (Page 44) Luxury Hotelier - September 2007 - DELIVER (Page 45) Luxury Hotelier - September 2007 - DELIVER (Page 46) Luxury Hotelier - September 2007 - DELIVER (Page 47) Luxury Hotelier - September 2007 - PROTOCOLS (Page 48) Luxury Hotelier - September 2007 - PROTOCOLS (Page 49) Luxury Hotelier - September 2007 - PROTOCOLS (Page 50) Luxury Hotelier - September 2007 - PROTOCOLS (Page 51) Luxury Hotelier - September 2007 - INSIGHT (Page 52) Luxury Hotelier - September 2007 - INSIGHT (Page 53) Luxury Hotelier - September 2007 - INSIGHT (Page 54) Luxury Hotelier - September 2007 - INSIGHT (Page 55) Luxury Hotelier - September 2007 - INNOVATE (Page 56) Luxury Hotelier - September 2007 - INNOVATE (Page 57) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 58) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 59) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 60) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 61) Luxury Hotelier - September 2007 - INDULGE (Page 62) Luxury Hotelier - September 2007 - INDULGE (Page 63) Luxury Hotelier - September 2007 - INDULGE (Page 64) Luxury Hotelier - September 2007 - INSIGHT (Page 65) Luxury Hotelier - September 2007 - CONNECT (Page 66) Luxury Hotelier - September 2007 - CONNECT (Page 67) Luxury Hotelier - September 2007 - UPDATE (Page 68) Luxury Hotelier - September 2007 - UPDATE (Page 69) Luxury Hotelier - September 2007 - UPDATE (Page 70) Luxury Hotelier - September 2007 - UPDATE (Page 71) Luxury Hotelier - September 2007 - DOSSIER (Page 72) Luxury Hotelier - September 2007 - DOSSIER (Page 73) Luxury Hotelier - September 2007 - DOSSIER (Page 74)
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