Luxury Hotelier - September 2007 - (Page 72) 72| Dossier Maria Razumich-Zec The Peninsula Chicago’s general manager talks about style, cars and Cabernet Q What is your name and title? A Maria Razumich-Zec, regional vice president-East Coast for The Peninsula Hotels since May 2007, and general manager of The Peninsula Chicago since March 2002. between the guest and staff on return visits which creates a sense of comfort. Q How long have you been in the hotel industry? A Since 1985. Q Define luxury at your hotel: A Luxury at The Peninsula Chicago is all about service and going above and beyond the guests’ expectations. We try to anticipate a guest’s needs before they even realize they may need something. It’s important to know a guest’s preferences and to provide them prior to the guest arrival. A special bond develops Q What is your personal definition of luxury? A Time to do the things you most enjoy. Having adequate space and not feeling crowded or cramped, whether it be in your car, at home, or when you travel (i.e. airlines, hotels). Q Any hobbies or other non-workrelated passions? A Spending time with my two pugs and traveling with my husband. Q What role does style play in a luxury hotel general manager’s life? A A general manager of a luxury hotel is a reflection of the guest. A good general manager should be able to relate to the guest, understand his or her expectations and anticipate his or her needs. THE PENINSULA CHICAGO FRANCK MULLER 1 2 3 Fancies and favorites Vacation spot: I would love to go to the Maldives Hotel: The Peninsula Hong Kong Restaurant and meal: Dinner at Avenues in The Peninsula Chicago—terrine of heirloom golden beet with micro arugula, chevre foam, toasted hazelnut brittle and red beet coulis Watch: Patek Philippe and Franck Muller (shown) Car: The new convertible Bentley Azure in silver or black Mobile phone: Motorola Razr Laptop: IBM at work; Apple at home Shoes: Roger Vivier, Manolo Blahnik’s d’Orsay heels Suit: Escada, Giorgio Armani Drink: Quintessa Cabernet Book: Anything by James Patterson or Robert Ludlum Perfume: Jo Malone (honeysuckle & jasmine or lime basil & mandarin) Collection: Antique blue glass (Delft, Murano, Flow Blue) BENTLEY MOTORS Luxury Hotelier | September 2007 | www.LuxuryHotelier.com http://www.LuxuryHotelier.com
Table of Contents Feed for the Digital Edition of Luxury Hotelier - September 2007 EDITOR’S LETTER PUBLISHER’S LETTER INFORM NETWORK PERSONALITIES INSIGHT INSIGHT PROPERTIES ROPERTIES INSPIRE DELIVER PROTOCOLS INSIGHT INNOVATE DEVELOPMENT INDULGE INSIGHT CONNECT UPDATE DOSSIER Luxury Hotelier - September 2007 Luxury Hotelier - September 2007 - (Page Cover1) Luxury Hotelier - September 2007 - (Page Cover2) Luxury Hotelier - September 2007 - (Page 1) Luxury Hotelier - September 2007 - (Page 2) Luxury Hotelier - September 2007 - (Page 3) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 4) Luxury Hotelier - September 2007 - EDITOR’S LETTER (Page 5) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 6) Luxury Hotelier - September 2007 - PUBLISHER’S LETTER (Page 7) Luxury Hotelier - September 2007 - INFORM (Page 8) Luxury Hotelier - September 2007 - INFORM (Page 9) Luxury Hotelier - September 2007 - INFORM (Page 10) Luxury Hotelier - September 2007 - INFORM (Page 11) Luxury Hotelier - September 2007 - INFORM (Page 12) Luxury Hotelier - September 2007 - INFORM (Page 13) Luxury Hotelier - September 2007 - NETWORK (Page 14) Luxury Hotelier - September 2007 - NETWORK (Page 15) Luxury Hotelier - September 2007 - NETWORK (Page 16) Luxury Hotelier - September 2007 - NETWORK (Page 17) Luxury Hotelier - September 2007 - PERSONALITIES (Page 18) Luxury Hotelier - September 2007 - PERSONALITIES (Page 19) Luxury Hotelier - September 2007 - PERSONALITIES (Page 20) Luxury Hotelier - September 2007 - PERSONALITIES (Page 21) Luxury Hotelier - September 2007 - PERSONALITIES (Page 22) Luxury Hotelier - September 2007 - PERSONALITIES (Page 23) Luxury Hotelier - September 2007 - PERSONALITIES (Page 24) Luxury Hotelier - September 2007 - PERSONALITIES (Page 25) Luxury Hotelier - September 2007 - PERSONALITIES (Page 26) Luxury Hotelier - September 2007 - PERSONALITIES (Page 27) Luxury Hotelier - September 2007 - INSIGHT (Page 28) Luxury Hotelier - September 2007 - INSIGHT (Page 29) Luxury Hotelier - September 2007 - INSIGHT (Page 30) Luxury Hotelier - September 2007 - INSIGHT (Page 31) Luxury Hotelier - September 2007 - PROPERTIES (Page 32) Luxury Hotelier - September 2007 - PROPERTIES (Page 33) Luxury Hotelier - September 2007 - PROPERTIES (Page 34) Luxury Hotelier - September 2007 - PROPERTIES (Page 35) Luxury Hotelier - September 2007 - PROPERTIES (Page 36) Luxury Hotelier - September 2007 - PROPERTIES (Page 37) Luxury Hotelier - September 2007 - ROPERTIES (Page 38) Luxury Hotelier - September 2007 - ROPERTIES (Page 39) Luxury Hotelier - September 2007 - INSPIRE (Page 40) Luxury Hotelier - September 2007 - INSPIRE (Page 41) Luxury Hotelier - September 2007 - INSPIRE (Page 42) Luxury Hotelier - September 2007 - INSPIRE (Page 43) Luxury Hotelier - September 2007 - DELIVER (Page 44) Luxury Hotelier - September 2007 - DELIVER (Page 45) Luxury Hotelier - September 2007 - DELIVER (Page 46) Luxury Hotelier - September 2007 - DELIVER (Page 47) Luxury Hotelier - September 2007 - PROTOCOLS (Page 48) Luxury Hotelier - September 2007 - PROTOCOLS (Page 49) Luxury Hotelier - September 2007 - PROTOCOLS (Page 50) Luxury Hotelier - September 2007 - PROTOCOLS (Page 51) Luxury Hotelier - September 2007 - INSIGHT (Page 52) Luxury Hotelier - September 2007 - INSIGHT (Page 53) Luxury Hotelier - September 2007 - INSIGHT (Page 54) Luxury Hotelier - September 2007 - INSIGHT (Page 55) Luxury Hotelier - September 2007 - INNOVATE (Page 56) Luxury Hotelier - September 2007 - INNOVATE (Page 57) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 58) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 59) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 60) Luxury Hotelier - September 2007 - DEVELOPMENT (Page 61) Luxury Hotelier - September 2007 - INDULGE (Page 62) Luxury Hotelier - September 2007 - INDULGE (Page 63) Luxury Hotelier - September 2007 - INDULGE (Page 64) Luxury Hotelier - September 2007 - INSIGHT (Page 65) Luxury Hotelier - September 2007 - CONNECT (Page 66) Luxury Hotelier - September 2007 - CONNECT (Page 67) Luxury Hotelier - September 2007 - UPDATE (Page 68) Luxury Hotelier - September 2007 - UPDATE (Page 69) Luxury Hotelier - September 2007 - UPDATE (Page 70) Luxury Hotelier - September 2007 - UPDATE (Page 71) Luxury Hotelier - September 2007 - DOSSIER (Page 72) Luxury Hotelier - September 2007 - DOSSIER (Page 73) Luxury Hotelier - September 2007 - DOSSIER (Page 74)
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