Luxury Hotelier - February 2008 - (Page 6)

6| Publisher’s Letter Pleasantry is in 757 Third Ave., 5th floor, New York, NY 10017 USA recently spent some time with Ali Kasikci, managing director of the Montage Beverly Hills, which will open this fall. Mr. Kasikci was previously the long-time general manager at The Peninsula Beverly Hills (see photo). We had an interesting conversation about the direction of LUXURY HOTELIER and what he wanted to draw from reading an issue. He compared it to a ship. He said, “John, tell me about what I can’t see, the part below the water. That is what makes the ship move. All great hotels start from the back of the house, and the front of the house is the stage the staff performs on.” I In 2008, LUXURY HOTELIER will continue to report on both the front and back of the house. Since our last issue, I have traveled to London, Monte Carlo, Miami, Las Vegas, the Bahamas and Los Angeles, each time staying at and visiting the great five-star hotels at each destination. Here’s one thing I noticed: The general manager’s attitude and demeanor set the tone for the staff that handled me during each visit. I can tell you my most pleasant experiences came from hotels that showed friendly attitudes. Staff members asked me how my day was. They met me at the door and directed me to my location. It’s different when you visit a luxury hotel that feels as if you walked into a funeral parlor. These places have employees with no smiles, stiff upper lips and little conversation. If you are one of those stiff-upperlip general mangers, try to find your pleasant side and convey that side to your staff. It will filter down to your guests’ experiences. Snobby luxury is out. Pleasantry is in. Group Publisher/Show Director / John McMahon +1 212 895 8243 jmcmahon@questex.com editorial staff Editorial Director / Jeff Higley +1 216 706 3728 Managing Editor / Stephanie Ricca +1 216 706 3791 Senior Editor / Elaine Yetzer Simon +1 216 706 3782 Senior Editor / Stacey Mieyal Higgins +1 216 706 3783 Associate Editor / Heather Gunter +1 216 706 3792 Associate Editor / Jason Freed +1 216 706 3727 Associate Editor / Emily Hanna +1 216 706 3784 Managing Editor, Hotel Design / Patty Sheehan +1 216 706 3753 Art Director / Rob Ghosh +1 216 706 3788 Contributing Editors / Jackie Dishner, Jennifer Merritt jhigley@questex.com sricca@questex.com esimon@questex.com shiggins@questex.com hgunter@questex.com jfreed@questex.com ehanna@questex.com psheehan@questex.com rghosh@questex.com Editorial Offices: 600 Superior Ave. East / Suite 1100 / Cleveland, OH 44114 USA advertising and sales staff Publisher / Matt Waddell +1 773 880 2240 Northeast/International / Mary Malloy +1 216 706 3790 FAX +1 216 706 3711 Southeast / Brian Levine +1 212 895 8285 FAX +1 212 895 8210 West / Jason Wallace +1 801 499 9999 FAX +1 801 315 4137 mwaddell@questex.com mmalloy@questex.com blevine@questex.com jwallace@questex.com business development Business Development Director / Stacy Silver +1 954 306 0747 FAX +1 954 697 6265 Assoc. Business Development Director / J. Richard Casson +1 212 895 8426 FAX +1 212 895 8210 ssilver@questex.com rcasson@questex.com circulation, production JOHN P. MCMAHON Group Publisher Senior Production Manager / Janelle Heller +1 216 279 8834 FAX +1 218 279 8814 Director of Audience Development / Heidi Spangler +1 216 706 3705 jheller@questex.com hspangler@questex.com lists, reprints, directories Directories / Brian Olesinski +1 216 706 3794 FAX +1 216 706 3711 Reprints +1 800 290 5460, ext. 100 Permissions Subscriptions, Customer Service +1 216-706-3705 FAX +1 216-706-3714 Back issues, single current copies, CD-Rom +1 216-706-3705 +1 216-706-3714 bolesinski@questex.com luxuryhotelier@reprintbuyer.com questexpermissions@reprintbuyer.com hspangler@questex.com When hotelier Ali Kasikci stopped by our Manhattan offices, we talked a lot about what truly makes a hotel tick. Mr. Kasikci reminded me that luxurious hotels with outstanding service have seamless operations that run the ship. corporate President & C.E.O. / Kerry C. Gumas Executive V.P. & C.F.O. / Tom Caridi Executive V.P., / Robert S. Ingraham Executive V.P. / Tony D’Avino V.P. & General Manager, / Don Rosenberg V.P., Human Resources / Diane Evans V.P., Digital Media / Seth Nichols Luxury Hotelier | February 2008 | www.LuxuryHotelier.com http://www.LuxuryHotelier.com

Table of Contents Feed for the Digital Edition of Luxury Hotelier - February 2008

Luxury Hotelier - February 2008 Editor's Letter Publisher's Letter Inform Network Forever Young Evolution for Jumeirah Insight Diamond in the Rough Amenities Televisions Art in Residence Yield Management Development Wine Lists Marketing to Locals Update Advertisers Index Editorial Index Source Listing Dossier

Luxury Hotelier - February 2008

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