Luxury Travel Advisor - June 2008 - (Page 68) THE FACTS Luxury Hotel Rankings The Luxury Institute has revealed the results of its Luxury Customer Experience Index (LCEI) research about the perception of leading luxury hotel groups among wealthy consumers. A national sample of 1,636 wealthy consumers were surveyed in-depth online about their opinions during January 2008. Respondents were recruited and screened to only include those age 21 or older with a minimum gross annual household income of $150,000. Household net worth was also captured for all respondents. The LCEI incorporates three main “pillars” of brand value: Effectiveness (“It meets my needs”) Personnel (People are enthusiastic, polite, trustworthy and knowledgeable) Environment (well-maintained, aesthetically pleasing) Additional customer experience metrics covered include: Incidence and resolution of problems Brand loyalty or retention Perceived worthiness of a price premium Willingness to recommend the brand to others Small Luxury Hotels of the World is the top-ranked hotel group among the 15 hotel brands reported. It had the highest score for brand effectiveness, brand personnel, brand environment and the third lowest score (tied with The Leading Hotels of the World) for incidence of problems requiring a resolution. How the other half looks out for # 1 Nobody looks out for you like we do. Pamper yourself at Fern Tree, The Spa at Half Moon -- our new full-service indoor and outdoor facility that features a unique combination of traditional European treatments and time-honoured Jamaican ingredients. Plus, our six dedicated Spa Suites create the ultimate spa oasis. On-site call centre: 1-888-830-5969 halfmoon.com 68 LUXURY TRAVEL ADVISOR | June 2008 http://halfmoon.com http://halfmoon.com
Table of Contents Feed for the Digital Edition of Luxury Travel Advisor - June 2008 Luxury Travel Advisor - June 2008 Contents Publisher's Letter Editor's Letter Paris Shanghai New York Takeover Hotels Townhouse Galleria Florida Spas BVI Bliss Athens, Greece Rainforest Excursions Nigel Page The Pulse Jetset Report Just Back On Location Sightings Agent Access Source List Luxury Travel Advisor - June 2008 Luxury Travel Advisor - June 2008 - Luxury Travel Advisor - June 2008 (Page Cover1) Luxury Travel Advisor - June 2008 - Luxury Travel Advisor - June 2008 (Page Cover2) Luxury Travel Advisor - June 2008 - Contents (Page 1) Luxury Travel Advisor - June 2008 - Contents (Page 2) Luxury Travel Advisor - June 2008 - Contents (Page 3) Luxury Travel Advisor - June 2008 - Publisher's Letter (Page 4) Luxury Travel Advisor - June 2008 - Publisher's Letter (Page 5) Luxury Travel Advisor - June 2008 - Editor's Letter (Page 6) Luxury Travel Advisor - June 2008 - Editor's Letter (Page 7) Luxury Travel Advisor - June 2008 - Paris (Page 8) Luxury Travel Advisor - June 2008 - Paris (Page 9) Luxury Travel Advisor - June 2008 - Paris (Page 10) Luxury Travel Advisor - June 2008 - Paris (Page 11) Luxury Travel Advisor - June 2008 - Paris (Page 12) Luxury Travel Advisor - June 2008 - Paris (Page 13) Luxury Travel Advisor - June 2008 - Paris (Page 14) Luxury Travel Advisor - June 2008 - Paris (Page 15) Luxury Travel Advisor - June 2008 - Shanghai (Page 16) Luxury Travel Advisor - June 2008 - Shanghai (Page 17) Luxury Travel Advisor - June 2008 - Shanghai (Page 18) Luxury Travel Advisor - June 2008 - Shanghai (Page 19) Luxury Travel Advisor - June 2008 - Shanghai (Page 20) Luxury Travel Advisor - June 2008 - Shanghai (Page 21) Luxury Travel Advisor - June 2008 - Shanghai (Page 22) Luxury Travel Advisor - June 2008 - Shanghai (Page 23) Luxury Travel Advisor - June 2008 - New York (Page 24) Luxury Travel Advisor - June 2008 - New York (Page 25) Luxury Travel Advisor - June 2008 - New York (Page 26) Luxury Travel Advisor - June 2008 - New York (Page 27) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 28) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 29) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 30) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 31) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 32) Luxury Travel Advisor - June 2008 - Takeover Hotels (Page 33) Luxury Travel Advisor - June 2008 - Townhouse Galleria (Page 34) Luxury Travel Advisor - June 2008 - Townhouse Galleria (Page 35) Luxury Travel Advisor - June 2008 - Townhouse Galleria (Page 36) Luxury Travel Advisor - June 2008 - Townhouse Galleria (Page 37) Luxury Travel Advisor - June 2008 - Florida Spas (Page 38) Luxury Travel Advisor - June 2008 - Florida Spas (Page 39) Luxury Travel Advisor - June 2008 - Florida Spas (Page 40) Luxury Travel Advisor - June 2008 - Florida Spas (Page 41) Luxury Travel Advisor - June 2008 - BVI Bliss (Page 42) Luxury Travel Advisor - June 2008 - BVI Bliss (Page 43) Luxury Travel Advisor - June 2008 - Athens, Greece (Page 44) Luxury Travel Advisor - June 2008 - Athens, Greece (Page 45) Luxury Travel Advisor - June 2008 - Athens, Greece (Page 46) Luxury Travel Advisor - June 2008 - Athens, Greece (Page 47) Luxury Travel Advisor - June 2008 - Rainforest Excursions (Page 48) Luxury Travel Advisor - June 2008 - Rainforest Excursions (Page 49) Luxury Travel Advisor - June 2008 - Rainforest Excursions (Page 50) Luxury Travel Advisor - June 2008 - Rainforest Excursions (Page 51) Luxury Travel Advisor - June 2008 - Nigel Page (Page 52) Luxury Travel Advisor - June 2008 - Nigel Page (Page 53) Luxury Travel Advisor - June 2008 - Nigel Page (Page 54) Luxury Travel Advisor - June 2008 - Nigel Page (Page 55) Luxury Travel Advisor - June 2008 - Nigel Page (Page 56) Luxury Travel Advisor - June 2008 - Nigel Page (Page 57) Luxury Travel Advisor - June 2008 - The Pulse (Page 58) Luxury Travel Advisor - June 2008 - The Pulse (Page 59) Luxury Travel Advisor - June 2008 - The Pulse (Page 60) Luxury Travel Advisor - June 2008 - The Pulse (Page 61) Luxury Travel Advisor - June 2008 - The Pulse (Page 62) Luxury Travel Advisor - June 2008 - The Pulse (Page 63) Luxury Travel Advisor - June 2008 - The Pulse (Page 64) Luxury Travel Advisor - June 2008 - The Pulse (Page 65) Luxury Travel Advisor - June 2008 - The Pulse (Page 66) Luxury Travel Advisor - June 2008 - The Pulse (Page 67) Luxury Travel Advisor - June 2008 - The Pulse (Page 68) Luxury Travel Advisor - June 2008 - The Pulse (Page 69) Luxury Travel Advisor - June 2008 - The Pulse (Page 70) Luxury Travel Advisor - June 2008 - The Pulse (Page 71) Luxury Travel Advisor - June 2008 - Jetset Report (Page 72) Luxury Travel Advisor - June 2008 - Jetset Report (Page 73) Luxury Travel Advisor - June 2008 - Just Back (Page 74) Luxury Travel Advisor - June 2008 - Just Back (Page 75) Luxury Travel Advisor - June 2008 - On Location (Page 76) Luxury Travel Advisor - June 2008 - On Location (Page 77) Luxury Travel Advisor - June 2008 - Sightings (Page 78) Luxury Travel Advisor - June 2008 - Sightings (Page 79) Luxury Travel Advisor - June 2008 - Sightings (Page 80) Luxury Travel Advisor - June 2008 - Sightings (Page 81) Luxury Travel Advisor - June 2008 - Agent Access (Page 82) Luxury Travel Advisor - June 2008 - Agent Access (Page 83) Luxury Travel Advisor - June 2008 - Agent Access (Page 84) Luxury Travel Advisor - June 2008 - Agent Access (Page 85) Luxury Travel Advisor - June 2008 - Agent Access (Page 86) Luxury Travel Advisor - June 2008 - Agent Access (Page 87) Luxury Travel Advisor - June 2008 - Source List (Page 88) Luxury Travel Advisor - June 2008 - Source List (Page Cover3) Luxury Travel Advisor - June 2008 - Source List (Page Cover4)
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