Luxury Travel Advisor - November 2008 - (Page 4)

PUBLISHER'S LETTER LUXURY T R AV E L A D V I S O R jmcmahon@questex.com rterrero@questex.com deisen@questex.com A Nice Guide to Survival Inspiring and Educating Sellers of Affluent Travel Group Publisher: John McMahon (212) 895-8243 Editorial Director: Ruthanne Terrero, CTC (212) 895-8423 Managing Editor: David Eisen (212) 895-8436 Contributing Editors: Mark Rogers, Joe Pike, Susan J. Young, Lindsay Lambert, Mackenzie Allison, Jena Tesse Fox, Roberta Roberti, Kirk Cassels ADVERTISING & SALES STAFF H ave you ever noticed that nice, pleasant and cordial people run the most successful businesses? Assuming we all have the same product, the nice person always comes out on top. Experts tell you to sell from a position of strength. I say: Sell from a position of niceness. Travel for the most part is a pleasant experience. As we begin the holiday season, I always take some time to give thanks to people that make it happen. I suggest you take some time and do the same. Pictured below with me is Richard Harper, vice president of sales and marketing for Mandalay Bay Resort & Casino. Richard is a nice guy who we all need to thank for rolling out the red carpet for more than 10,000 travel professionals during Travel Week in Las Vegas this year. Richard truly cares about every one of you, and I recommend you do business with him. I also recommend you start prospecting for clients at a higher income level than you currently work with. In these soft economic times, the pie is no longer getting bigger. You have to start eating someone else’s piece. According to new research released from American Express Publishing and the Harrison Group, the wealthiest 10 percent of American households are curtailing their spending on luxury goods and services. There is good news: Travel is not where the wealthy are cutting back; in fact, spending on travel is steady or on an incline. Instead, the affluent intend to cut back on jewelry, fashion, accessories and other personal items. Well-off people seem less inclined to give up luxury items when they benefit the family, according to the study. That is where travel fits in. So, be nice! People like doing business with people they like. Go ahead and raise the bar on the clientele you service, and don’t be afraid to take business from competitors. Apply these strategies and you will survive these uncertain times. Eastern U.S./Europe Associate Publisher Kimberly Ziegler (212) 895-8268 Caribbean/Latin America/Mexico Stephanie Gordon (305) 854-1622 Western U.S./Western Canada/Hawaii Associate Publisher Pattie Lincoln (818) 788-4488 Europe Ritchie Markus (41) 1 918 1717 Catherine Tondelli (39) 06 522 46 050 Asia: Hazel Li, InterAct Media & Marketing kziegler@questex.com stephanie@gordonmediagroup.com plincoln@questex.com ritchiemarkus@ggaweb.ch ctondellli@alice.it hazelli@starhub.net.sg TRAVEL AGENT CUSTOM SOLUTIONS: Director of Custom Solutions: Neil Strickland (954) 296-9515 Senior Managing Editor: David K. Moseder (212) 895-8447 nstrickland@questex.com dmoseder@questex.com ART, CIRCULATION & PRODUCTION, MARKETING Associate Art Director: Debbie Sheehan dsheehan@questex.com (212) 895-8429 Assistant Art Director: Alba N. Negrón-Diaz anegron@questex.com (212) 895-8427 Designers: Katy Lin, (212) 895-8432 klin@questex.com Bogdan Migulski, (212) 895-8428 bmigulski@questex.com Craig Wilwol, (212) 895-8208 cwilwol@questex.com Photo Coordinator: Melissa Buesing mbuesing@questex.com (212) 895-8256 Production Director: Marilyn Hiris mhiris@questex.com (212) 895-8439 Production Manager: Sarah Ross sross@questex.com (212) 895-8440 Director, Audience Development: Heidi Spangler hspangler@questex.com (216) 706-3705 Reprints: LuxuryTravelAdvisor@reprintbuyer.com (800) 290-5460, ext. 139 Marketing Manager: Jennifer Ginsberg jginsberg@questex.com (212) 895-8277 CORPORATE President & C.E.O.: Kerry C. Gumas Executive V.P. & Chief Financial Officer: Tom Caridi Executive V.P.: Robert S. Ingraham Executive V.P.: Tony D’Avino Executive V.P.-Corporate Development: Claudia Flowers V.P. & General Manager: Don Rosenberg V.P.-Digital Media: Seth Nichols V.P.-Human Resources: Diane M. Evans For a $100 subscription to Luxury Travel Advisor, call 216-706-3705 between the hours of 8:30 am and 5:00 pm EST; fax: 216-706-3714; e-mail: hspangler@questex.com or send a written request to Heidi Spangler, Luxury Travel Advisor, 600 Superior Ave Suite 1100, Cleveland, OH 44114. JOHN MCMAHON Group Publisher jmcmahon@questex.com Copyright © 2008 Questex Media Group, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopy, recording or information storage and retrieval system, without permission in writing from the publisher. Authorization to photocopy items for internal or personal use, or the internal or personal use of specific clients, is granted by Questex Media Group, Inc. for libraries and other users registered with the Copyright Clearance Center, 222 Rosewood Dr., Danvers, MA 01923; phone: (978) 750-8400; fax (978) 750-4470; call for copying beyond that permitted by Sections 107 or 108 of the U.S. Copyright Law. For those not registered with the CCC, send permission request in writing to questexpermissions@reprintbuyer.com or phone 800-494-9051 ext. 100. Luxury Travel Advisor does not verify any claims or other information appearing in any of the advertisements contained in the publication, and cannot take any responsibility for any losses or other damages incurred by readers in reliance on such content. Luxury Travel Advisor welcomes unsolicited articles, manuscripts, photographs, illustrations and other materials but cannot be held responsible for their safekeeping or return. Questex Media Group, Inc. provides certain customer contact data (such as customers’ names, addresses, phone numbers and e-mail addresses) to third parties who wish to promote relevant products, services and other opportunities which may be of interest to you. If you do not want Questex Media Group to make your contact information available to third parties for marketing purposes, simply call toll-free (216) 706-3705 between the hours of 8:30 am and 5 pm CST and a customer service representative will assist you in removing your name from Questex's lists. Outside the U.S., please phone (216) 706-3705. 4 LUXURY TRAVEL ADVISOR | November 2008

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Luxury Travel Advisor - November 2008 Contents Publisher's Letter Editor's Letter Las Vegas Australia Virginia's Northern Neck Posh Penthouses K Club Four Seasons Florence Entertaining Luxury Caribbean Spas The Pulse Jetset Report Luxury Lifestyles Just Back Luxury Travel Expo Sightings Source List Virtuoso Insert

Luxury Travel Advisor - November 2008

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