Travel Agent - August 4, 2008 - (Page 62)

BUSINESS OPER ATIONS AGENT PROFILE Cappy Devlin Caps off to this travel vet, as she celebrates 35 years in the business BY JENA TESSE FOX CELEBRATING HER 35TH ANNIVERSARY IN THE TRAVEL BUSINESS, CATHERINE “CAPPY” DEVLIN IS THROWING A BASH WITH A MAGNIFICENT GRAND PRIZE: $35,000 and a transatlantic cruise aboard the Queen Mary 2. The party is the culmination of many years of diligent work, and a way of thanking the dedicated clients who have made Mount Kisco, NY-based Cappy’s Travel (www.travel-by-net. com) a successful business for 35 years. “I first got into the travel business when I was working at Reader’s Digest,” Devlin recalls. “I had helped them with a project and they gave me a 3½ month leave of absence. I traveled throughout Europe and found my passion and niche in life. Returning to Reader’s Digest, I worked in Editorial on the World Press Institute project, bringing 15 journalists from 15 countries around the world to study, intern and travel throughout the U.S. I set up all their interviews and once again fell in love with travel and meeting people from all over the world. In 1973, I founded my company, and the rest is history.” Specializing in luxury travel, Devlin and her ensemble know how important it is to keep a good rapport with the best suppliers. “Our relationships with our suppliers are paramount and developed over many years,” she says. “We usually meet once a month or quarterly in our office and strategize and discuss marketing ideas. “In addition to personally meeting with our suppliers, we keep abreast of our industry in every way possible—periodicals, trade shows, emails, fam trips, inaugural sailings, consortiums, industry memberships, and so on,” she adds. Devlin always tries to meet her client’s needs, whether that client is an individual or a corporation. She has contracted four charters on Celebrity ships, and created a “Family Incentive Program” for such corporations as WABC and Toyota. This program allows participants in incentive trips to bring their families along, reducing the stress of finding babysitters and increasing bonding opportunities. “It’s a bonding that you can’t capture in the traditional type of a corporate meeting or trip,” she says. “It’s a wonderful way to reward them, and to reward the whole family.” Opening Doors and Blazing Trails Devlin has a trailblazing history in the tourism industry. As relations between China and the U.S. improved throughout the 1970s, she applied to bring a tour group to visit the formerly off-limits nation. “On January 5, 1979, I got a telex saying that I could bring a group to Romania and China, and the dates were going to be February 15-March 7.” With a little more than a month to prepare, she organized a group “of teachers and music educators and doctors and all of the different disciplines I thought could be representative of America,” and set off. The visit was so successful that she was asked what she would personally like to experience. “I said, ‘I would love to meet people—particu- Cappy Devlin OWNER OF CAPPY’S TRAVEL Headquarters: 195 North Bedford Rd., Mount Kisco, New York 10549 Phone: 914-241-0383/800-227-7975 Website: www.travel-by-net.com Affiliation: Vacation.com Cappy Devlin is celebrating her 35th anniversary by giving away a fabulous trip on the Queen Mary 2 62 | TravelAgent August 4, 2008 http://www.travel-by-net.com http://www.travel-by-net.com http://www.travel-by-net.com http://Vacation.com

Table of Contents Feed for the Digital Edition of Travel Agent - August 4, 2008

Travel Agent - August 4, 2008 Online Now Contents From the Editor Africa Europe Pacific/Asia Hawaii Las Vegas Australia Alaska Central & South America Adventures by Disney comes to Costa Rica Caribbean Cruises Cover Story: Have Food? Will Travel Air Consolidators Hotels Tours Gay & Lesbian Travel Agent Profile Bidding for Business Agenda Caribbean Update India Attacting More U.S. Travelers Fuel Prices Cost Royal Caribbean Jobs ASTA Celebrates Victory Over Airlines Agent Access Classified Marketplace In the Spotlight Editorial Index Advertising Index Trendwatch

Travel Agent - August 4, 2008

Travel Agent - August 4, 2008 - (Page Coverwrap1) Travel Agent - August 4, 2008 - (Page Coverwrap2) Travel Agent - August 4, 2008 - Travel Agent - August 4, 2008 (Page Cover1) Travel Agent - August 4, 2008 - Travel Agent - August 4, 2008 (Page Cover2) Travel Agent - August 4, 2008 - Travel Agent - August 4, 2008 (Page 1) Travel Agent - August 4, 2008 - Online Now (Page 2) Travel Agent - August 4, 2008 - Online Now (Page 3) Travel Agent - August 4, 2008 - Contents (Page 4) Travel Agent - August 4, 2008 - Contents (Page 5) Travel Agent - August 4, 2008 - Contents (Page 6) Travel Agent - August 4, 2008 - Contents (Page 7) Travel Agent - August 4, 2008 - From the Editor (Page 8) Travel Agent - August 4, 2008 - From the Editor (Page 9) Travel Agent - August 4, 2008 - From the Editor (Page 10) Travel Agent - August 4, 2008 - From the Editor (Page 11) Travel Agent - August 4, 2008 - From the Editor (Page 12) Travel Agent - August 4, 2008 - From the Editor (Page 13) Travel Agent - August 4, 2008 - Africa (Page 14) Travel Agent - August 4, 2008 - Africa (Page 15) Travel Agent - August 4, 2008 - Africa (Page 16) Travel Agent - August 4, 2008 - Africa (Page 17) Travel Agent - August 4, 2008 - Europe (Page 18) Travel Agent - August 4, 2008 - Europe (Page 19) Travel Agent - August 4, 2008 - Europe (Page 20) Travel Agent - August 4, 2008 - Europe (Page 21) Travel Agent - August 4, 2008 - Europe (Page 22) Travel Agent - August 4, 2008 - Europe (Page 23) Travel Agent - August 4, 2008 - Pacific/Asia (Page 24) Travel Agent - August 4, 2008 - Pacific/Asia (Page 25) Travel Agent - August 4, 2008 - Pacific/Asia (Page 26) Travel Agent - August 4, 2008 - Pacific/Asia (Page 27) Travel Agent - August 4, 2008 - Hawaii (Page 28) Travel Agent - August 4, 2008 - Hawaii (Page 29) Travel Agent - August 4, 2008 - Hawaii (Page 30) Travel Agent - August 4, 2008 - Hawaii (Page 31) Travel Agent - August 4, 2008 - Las Vegas (Page 32) Travel Agent - August 4, 2008 - Las Vegas (Page 33) Travel Agent - August 4, 2008 - Las Vegas (Page 34) Travel Agent - August 4, 2008 - Las Vegas (Page 35) Travel Agent - August 4, 2008 - Australia (Page 36) Travel Agent - August 4, 2008 - Australia (Page 37) Travel Agent - August 4, 2008 - Alaska (Page 38) Travel Agent - August 4, 2008 - Alaska (Page 39) Travel Agent - August 4, 2008 - Central & South America (Page 40) Travel Agent - August 4, 2008 - Central & South America (Page 41) Travel Agent - August 4, 2008 - Adventures by Disney comes to Costa Rica (Page 42) Travel Agent - August 4, 2008 - Adventures by Disney comes to Costa Rica (Page 43) Travel Agent - August 4, 2008 - Caribbean (Page 44) Travel Agent - August 4, 2008 - Caribbean (Page 45) Travel Agent - August 4, 2008 - Caribbean (Page 46) Travel Agent - August 4, 2008 - Caribbean (Page 47) Travel Agent - August 4, 2008 - Cruises (Page 48) Travel Agent - August 4, 2008 - Cruises (Page 49) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 50) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 51) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 52) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 53) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 54) Travel Agent - August 4, 2008 - Cover Story: Have Food? Will Travel (Page 55) Travel Agent - August 4, 2008 - Air Consolidators (Page 56) Travel Agent - August 4, 2008 - Hotels (Page 57) Travel Agent - August 4, 2008 - Tours (Page 58) Travel Agent - August 4, 2008 - Tours (Page 59) Travel Agent - August 4, 2008 - Gay & Lesbian Travel (Page 60) Travel Agent - August 4, 2008 - Gay & Lesbian Travel (Page 61) Travel Agent - August 4, 2008 - Agent Profile (Page 62) Travel Agent - August 4, 2008 - Agent Profile (Page 63) Travel Agent - August 4, 2008 - Bidding for Business (Page 64) Travel Agent - August 4, 2008 - Agenda (Page 65) Travel Agent - August 4, 2008 - Caribbean Update (Page 66) Travel Agent - August 4, 2008 - India Attacting More U.S. Travelers (Page 67) Travel Agent - August 4, 2008 - Fuel Prices Cost Royal Caribbean Jobs (Page 68) Travel Agent - August 4, 2008 - ASTA Celebrates Victory Over Airlines (Page 69) Travel Agent - August 4, 2008 - ASTA Celebrates Victory Over Airlines (Page 70) Travel Agent - August 4, 2008 - Agent Access (Page 71) Travel Agent - August 4, 2008 - Agent Access (Page 72) Travel Agent - August 4, 2008 - Agent Access (Page 73) Travel Agent - August 4, 2008 - Agent Access (Page 74) Travel Agent - August 4, 2008 - Agent Access (Page 75) Travel Agent - August 4, 2008 - Agent Access (Page 76) Travel Agent - August 4, 2008 - Classified Marketplace (Page 77) Travel Agent - August 4, 2008 - In the Spotlight (Page 78) Travel Agent - August 4, 2008 - In the Spotlight (Page 79) Travel Agent - August 4, 2008 - Editorial Index (Page 80) Travel Agent - August 4, 2008 - Editorial Index (Page Cover3) Travel Agent - August 4, 2008 - Editorial Index (Page Cover4) Travel Agent - August 4, 2008 - Editorial Index (Page Coverwrap3) Travel Agent - August 4, 2008 - Editorial Index (Page Coverwrap4) 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