Travel Agent - August 13, 2007 - (Page 10)

Vital Signs A Week of Luxury News for the Caribbean From the fast-tracking of Bermuda’s first luxury property in 35 years to Anguilla’s and Turks and Caicos’s strides to improve their upscale offerings, last week’s news coming from the Caribbean region bodes well for agents selling luxury products. now responsible for all sales as the Turks and Caicos and marketing activities National Service Trainthroughout North America, ing Program (NSTP), will with operations headquarconsist of two phases. tered in White Plains, New Promises, which will begin York. in fall 2007, will focus on Walker told Travel Agent behavioral training and Jumeirah on Track for Bermuda that she is “excited about is directed at all frontline It’s a good thing for Bermuda that plans the new pressure” and that service providers—generto get its first new luxury property moved her top priorities will inally island natives—who closer last week. clude increasing the number interact with visitors in the Lindsey Musgrove, The Caribbean continues to make of high-end offerings that public and private sector. Turks and Caicos’s significant strides to improve the luxury travel agents can sell to “As the islands of Turks director of tourism market of the region, but Bermuda hasn’t stay competitive. and Caicos have developed, unveiled a new luxury property in nearly “We want to continue to luxury has become stan35 years. However, this is about to change. expand our luxury product,” says Walker, dard,” Musgrove says. “Travelers who arJumeirah (www.jumeirah.com), the who estimates that Anguilla’s target rive in Turks and Caicos expect all aspects Dubai-based luxury hotel group, annumber of 49,400 U.S. visitors for 2007 of their experience to be ultra-luxurious, nounced that Jumeirah Southlands Rewill be met. “Other islands in the Cariband this new training program will ensure sort on the south shore of Bermuda has bean are expanding their luxury product, that no inconsistencies are present.” been given a Special Development Order so we have to make sure we do, too. You Decree, or “the green light,” enabling the have competition, but when you see other In Antigua, Jumby Bay Gets project to move forward without delay. islands like Turks and Caicos continue New Managing Director The first phase of the resort is expected to make strides in luxury, it makes you Antigua made some luxury news as to open in the first quarter of 2009. feel proud as a region. We all work well Rosewood Hotels & Resorts announced Situated on 37 acres, Jumeirah Southtogether and we are all doing well with the appointment of Carlos Salazar as the lands will have 300 balcony suites, inthe luxury side.” new managing director of Jumby Bay cluding 17 two-story suites (www.jumbybayresort.com). built into the ocean front, as Turks and Caicos A seasoned hotelier with managewell as five restaurants and to Improve Service ment experience at properties including bars, a nightclub and outThe Turks and Caicos TourNew York City’s The Carlyle, A Rosewood door entertainment space, a ist Board has announced Hotel, Salazar is responsible for all of spa, more than 1,700 feet of the islands’ commitment to Jumby Bay’s operations. beach, numerous pools, an a multi-phased service iniAgents can contact him by e-mailing executive conference center tiative designed to improve carlos.salazar@rosewoodhotels.com. and an equestrian center. the quality and consistency — Joe Pike There will also be a collecof its customer service. tion of luxury boutiques on “If Turks and Caicos is property. Of its 300 suites, marketed as a high-end, 135 will be offered for frac- Marie Walker, the new difive-star destination, we rector of North America for must ensure that visitors tional vacation residence the Anguilla Tourist Board are not receiving three-star ownership. service,” Turks and Caicos Anguilla’s New North American Director of Tourism Lindsey Musgrove Director Makes Luxury a Priority told Travel Agent. “This comprehensive Luxury in Anguilla can expect to be training program will also ensure cohebolstered with Marie Walker at the sion among various groups within the helm as director of North America hospitality and service industry, guaranfor the Anguilla Tourist Board. teeing that our visitors are receiving the Walker, who was previously regional absolute best service possible.” Jumby Bay director of the Anguilla Tourist Board, is The initiative, formally referred to News You Can Use 10 TravelAgent August 13, 2007 http://www.jumeirah.com http://www.jumbybayresort.com

Table of Contents Feed for the Digital Edition of Travel Agent - August 13, 2007

Contents Editor's Letter News You Can Use Agenda: Fam Trips, Calendar of Events, Deal of the Week Cover Story: Open Skies PACIFIC ASIA: New Zealand Tourism Update CARIBBEAN AND BAHAMAS: One&Only Ocean Club’s Slow Season Package MIDDLE EAST: Middle Eastern Airlines ALASKA: Cross-country Skiers Flock to Fairbanks CRUISES: Azamara Assails The Sea HONEYMOON AND ROMANCE: Honeymoon Survey Results Agent Profile Luxury Travel Expo Update Classified Marketplace Advertisers’ Information People & Places

Travel Agent - August 13, 2007

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