Travel Agent - September 1, 2008 - (Page 56)

TravelAgent’S TOP SALES REPS: OCEAN CRUISING CONTINUED FROM PAGE 54 Nicole Castonguay Business Development Manager ROYAL CARIBBEAN #1 After graduating from Bridgewater State College in Massachu- setts with a master’s in counseling psychology, Nicole Castonguay became a sales representative with Sandals/Beaches almost by accident. “I fell in love with travel and sales and, most importantly, developed amazing relationships with my accounts,” she remembers. Two years later, she joined the team at Royal Caribbean in the Rhode Island and Cape Cod region. “My accounts know me as energetic, enthusiastic and always here to support and grow their business,” she says. “My coworkers know me as spontaneous, competitive and fun loving. I love life and feel ver y grateful for what I am able to call ‘my job.’” Agents describe her as “professional, courteous and dependable” as well as “a huge asset to RCCL.” Jean Dorn, CTC, ACC Business Development Manager, Greater Tampa Bay ROYAL CARIBBEAN #2 As the Business Development Manager with Royal Caribbean for the Greater Tampa Bay Area, Jean Dorn works closely with Travel Partners across the region to create business for their agencies. This might include a cruise event at their office, a training event for the agency team or even working though difficult travel issues. Dorn has worked with Travel Partners for more than 30 years, but still gets excited when a customer attends an event and chooses to book their cruise with the agency. “I love it when a marketing campaign takes off and the phones start ringing with business,” she says. Roxanne Steele Business Development Director, Central Pennsylvania CARNIVAL CRUISE LINES #4 Roxanne Steele graduated from York Technical Institute with an associate degree in Travel Tourism Management. Her career in the travel industry began with Kingdom Tours where she spent a year as a reservationist before being promoted to Sales Manager. She spent six years in this position, working with travel agents in the greater New England area. In 1996, she joined Carnival Cruise Lines, where she has been covering the Central Pennsylvania area as Business Development Director for the last 12 years. She lives in Lancaster, PA. Darlene Rosborough Business Development Manager, Metro Boston, New Hampshire and Maine ROYAL CARIBBEAN #3 Darlene Rosborough has been with Royal Caribbean for 19 years. She has been a District Sales Manager and a Key Account Manager in the Northeast region. Before Royal Caribbean, Rosborough was a Cruise Specialist focusing on groups with Crimson Travel in Boston. At Royal Caribbean, she has been named Rookie of the Year, District Sales Manager of the Year and Key Account Manager of the Year. “I love sharing new itineraries, training on new tools and great sales opportunities,” she says. 56 | TravelAgent September 1, 2008 Donna Nightingale Business Development Manager, Rhode Island and Southeastern Massachusetts NORWEGIAN CRUISE LINE #5 Donna Nightingale has been with Norwegian for 17 years as a Business Development Manager, originally covering most of southern New England. In 2003, she was NCL’s Salesperson of the Year. Before joining NCL, she worked for Collette Tours as a District Sales Manager, and also worked onboard the SS Norway. Her love of cruising, she says, grew from her time aboard ship. Today, she lives on Cape Cod with her husband. “I enjoy selling such a great cruise product and working with travel agents who are so nice and are looking to grow their business,” she says. Agents describe her as “an excellent communicator who is always willing to go the extra mile.” CONTINUED ON PAGE 58

Table of Contents Feed for the Digital Edition of Travel Agent - September 1, 2008

Travel Agent - September 1, 2008 Online Now Contents Contributors From the Editor From the Publisher Europe: Apartment Rentals Offer a Different View of Paris Pacific/Asia: Authentic Sarawak Culture and Longhouse Experiences are Highlights of a Visit to Malaysian Borneo South Pacific: Fiji’s Denarau Island Offers Paradise within a Paradise Las Vegas: As Business Slows, Discounts and Deals are in the Cards at Many Vegas Properties Central & South America: São Paolo, Brazil, is Ideal for Business or Leisure Vacations Caribbean: The Caves in Negril, Jamaica, Offers Quiet Luxury Rosecita Jeffers Takes Over the St. Kitts Tourism Authority Cruises: Crystal Cruises is Making Plans and Changes for the Future Keeping Cruises Affordable with These 12 Tips for Clients Cover Story: Top Supplier Sales Reps Hotels: At Chicago’s Stylish Avenue Hotel, the Kids are all Right Bali is Reinventing Itself as a Family-Friendly Destination Tours: GOGO Worldwide Vacations Renews its Commitment to the Travel Agent Community Agent Profile: Ramesh Kalicharran Looked for His Roots and Helps Others Find Theirs Agenda: Fam Trips, Deals & Incentives, Calendar Luxury Travel Expo The YTB Controversy Rages On The Latest News From the Caribbean Australia Promotes Australia New Flagship to Relaunch Orient Lines Classified Marketplace Agent Access In the Spotlight Editorial Index Advertising Index Trendwatch

Travel Agent - September 1, 2008

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