Travel Agent - October 13, 2008 - (Page 66)

Educational Program THURSDAY, DECEMBER 4TH 10:30 AM - 11:30 AM Concurrent Sessions (choose one) For Agency Owners: Build a Powerhouse Business! 1 CEU Take your agency to the next level! Our speaker built her luxury agency from scratch into a highly successful business she just sold for $13 million. She’ll share the “case study” including: • How to capitalize on marketplace challenges? • How to deliver exceptional service? • How to manage agency growth? • How to motivate and instill a culture of excellence and teamwork within your employee group? • When to sell and what steps to take? Mary Jean Tully, CTC, Chairman and CEO, THE CRUISE PROFESSIONALS Scott Ahlsmith, CTC Chairman THE TRAVEL INSTITUTE Open to travel professionals only customized experience. • Clients can choose from upscale yachts, barges, oceangoing small ships and river boats. • Commission typically ranges from $2,000 to $80,000 Larry Pimentel, CTC, President, CEO & Co-Owner, SEADREAM YACHT CLUB - Moderator Sarah Ryan Duffy, President, SRD INTERNATIONAL, A DIVISION OF NEW ACT TRAVEL NEW ACT TRAVEL Diane Moore, President, WINDSTAR CRUISES Ellen Sack, The Barge Lady, THE BARGE LADY COLLECTION Navin Sawhney, Senior Vice President of Sales & Marketing, TAUCK WORLD DISCOVERY Larry Pimentel, President, CEO & Co-Owner, SEADREAM YACHT CLUB - Moderator Joshua E. Bush, CTA, Vice President, PARK AVENUE TRAVEL Malaka Hilton, CEO, Exclusive Product Development, ADMIRAL TRAVEL GALLERY Gary Murphy, President, BRENDAN WORLDWIDE VACATIONS Agent to Agent: Share, Sell and Soar 1 CEU This free-wheeling discussion with participation by both panelists AND “willing” audience participants will unveil a slew of best sales practices you may take home and implement next week to enhance agency revenue. • The goal is to give you tips, tools, techniques and resources that will help even the most skilled agent sell MORE – based on actual travel agency experiences and guidance from our experts. • At the end of this session, you’ll walk away with a list of concrete ideas to take back to your agency and implement. • Join our sales-focused dynamos as they show you how to share, sell and soar! Mary Pat Sullivan, President, SULLIVAN MARKETING ADVISORS - Moderator Lee A. Robinson, Vice President of Field Sales, PRINCESS CRUISES AND CUNARD LINE Joshua E. Bush, CTA Vice President PARK AVENUE TRAVEL New, Unusual Luxury Experiences You May Not Know About! 1 CEU You’re a pro so you’re knowledgeable about the many upscale travel products. But, if your clients have “been there, done that,” you’re also likely seeking new experiences – places to go, things to do and new methods of travel that will appeal to your demanding upscale clientele. Our experts will outline: • The hottest, newest and most unusual luxury travel experiences for 2009 • Intimate, customized travel options beyond the norm • Helpful resources and feedback from agents who have begun to book these products Techniques and Tools for Selling Luxury Hotels & Resorts Malaka Hilton CEO, Exclusive Product Development ADMIRAL TRAVEL GALLERY 1 CEU Take your agency to the next level! Our speaker built her luxury agency from Today’s hospitality industry operates in a fast-paced, demanding environment where the customer reigns supreme. Luxury agents who sell pampering suites or highend rooms in an upscale hotel or resort require innovative sales techniques and tools to effectively close the sale. Join senior sales executives from top luxury hotels and resorts to learn about new research, practical knowledge and sales tools that will increase your agency’s luxury hotel and resort sales and keep clients coming back for more. Excellence in Luxury: Anticipate and Adapt to Change (Part 1), by The Travel Institute, © The Travel Institute 1 CEU Larry Pimentel, CTC President, CEO & Co-Owner SEADREAM YACHT CLUB Greg DeClemente, General Manager/COO, COURTYARD TRAVEL LTD - Moderator Chris J. Austin, Vice President of Global Customer Partnerships, Leisure & Luxury Sales, STARWOOD HOTELS & RESORTS WORLDWIDE, INC. Joan Gibbs, Director of Industry Sales – Americas, JUMEIRAH GROUP Albert Herrera, Vice President of Hotels & Resorts, VIRTUOSO Georgia Kirsner, Vice President of Travel Industry Sales, THE RITZ-CARLTON HOTEL CO., L.L.C. Razzle-Dazzle Marketing that Taps into the Latest Affluence Trends 1 CEU If you want to walk away with practical knowledge for innovative marketing techniques and campaigns that really work, this resource-packed session is for you! Our agency experts will focus on: • Actual agency marketing case studies • Practical tips from their own agency experiences • New and unusual resources to help market your products and services • Innovative marketing techniques that deliver $$$s to your agency Lee A. Robinson, CTC Vice President of Field Sales PRINCESS CRUISES AND CUNARD LINE Important: While this is a two-part program, there is no requirement to attend Part 2. Agents will benefit from one or both sessions. Change is constant. What you knew to be true yesterday may be inaccurate today. In the travel industry, prices, policies, people, and products can literally change overnight. The ability to embrace and effectively manage change is a critical skill for luxury travel agents. In Part I, you’ll learn about planning for change. You’ll explore elements to consider as you anticipate change within your organization. And once you know that change will occur, you must know how to effectively communicate the expected changes to co-workers and clients. Scott Ahlsmith, CTC, Chairman, THE TRAVEL INSTITUTE (Part II is scheduled for Thursday, Dec. 4, at 11:45 a.m. - 12:45 p.m.) 11:45AM - 12:45PM Concurrent Sessions (choose one) Luxury Small Ship Charters – Sail Into Strong Revenue! 1 CEU Why sell just one cabin when you can sell an entire small ship? Maximize your effort and reap the rewards. • Small ship charters create an intimate, Kathryn W. Sudeikas, CTC, Vice President of Corporate Relations, ALL ABOUT TRAVEL - Moderator Maureen D. Jones, President, ALL HORIZONS TRAVEL, INC. Excellence in Luxury: Anticipate and Adapt to Change (Part 2), by The Travel Institute, © The Travel Institute 1 CEU Important: While this is a two-part program, there is no pre-requisite to attend Part 1. Agents will benefit from one or both sessions. Change is constant. What you knew to be true yesterday may be inaccurate today. In the travel industry, prices, policies, people, and products can literally change overnight. The ability to embrace and effectively manage change is a critical skill for luxury travel agents. In Part I, you’ll learn techniques to implement change and deal with its consequences. While change may not always come easily, you can be sure that it will indeed come. This course will help you prepare for the inevitable changes that accompany the travel profession. Scott Ahlsmith, CTC, Chairman, THE TRAVEL INSTITUTE Kathryn W. Sudeikas, CTC Vice President of Corporate Relations, ALL ABOUT TRAVEL New Media” Wizardry: Shine with Blogs and Social Networks (repeated session) 1 CEU See description at left. Mandalay Bay Resort & Casino, Las Vegas • December 2-4, 2008

Table of Contents Feed for the Digital Edition of Travel Agent - October 13, 2008

Travel Agent - October 13, 2008 Online Now Contents From the Editor Central & South America Bermuda Europe Pacific/Asia Las Vegas Florida Middle East Cruises Celebrity Continues to Grow and Adapt to the Changing Travel Climate Oasis on the Horizon Troubled Skies Agent Profile Agenda Princess Summit Unveils New Tools for Selling Cruises Tanzania Aims to Draw More U.S. Travelers Jamaica May Legalize Gambling, and New Resorts are in the Works ASTA Seeks Expanded Support from the Agent Community In the Spotlight Agent Access Classified Marketplace Editorial Index Advertising Index Trendwatch

Travel Agent - October 13, 2008

Travel Agent - October 13, 2008 - Travel Agent - October 13, 2008 (Page Cover1) Travel Agent - October 13, 2008 - Travel Agent - October 13, 2008 (Page Cover2) Travel Agent - October 13, 2008 - Travel Agent - October 13, 2008 (Page 1) Travel Agent - October 13, 2008 - Online Now (Page 2) Travel Agent - October 13, 2008 - Online Now (Page 3) Travel Agent - October 13, 2008 - Contents (Page 4) Travel Agent - October 13, 2008 - Contents (Page 5) Travel Agent - October 13, 2008 - Contents (Page 6) Travel Agent - October 13, 2008 - Contents (Page 7) Travel Agent - October 13, 2008 - From the Editor (Page 8) Travel Agent - October 13, 2008 - From the Editor (Page 9) Travel Agent - October 13, 2008 - From the Editor (Page 10) Travel Agent - October 13, 2008 - From the Editor (Page 11) Travel Agent - October 13, 2008 - From the Editor (Page 12) Travel Agent - October 13, 2008 - From the Editor (Page 13) Travel Agent - October 13, 2008 - Central & South America (Page 14) Travel Agent - October 13, 2008 - Central & South America (Page 15) Travel Agent - October 13, 2008 - Central & South America (Page 16) Travel Agent - October 13, 2008 - Central & South America (Page 17) Travel Agent - October 13, 2008 - Central & South America (Page 18) Travel Agent - October 13, 2008 - Central & South America (Page 19) Travel Agent - October 13, 2008 - Bermuda (Page 20) Travel Agent - October 13, 2008 - Bermuda (Page 21) Travel Agent - October 13, 2008 - Bermuda (Page 22) Travel Agent - October 13, 2008 - Bermuda (Page 23) Travel Agent - October 13, 2008 - Bermuda (Page 24) Travel Agent - October 13, 2008 - Bermuda (Page 25) Travel Agent - October 13, 2008 - Bermuda (Page 26) Travel Agent - October 13, 2008 - Bermuda (Page 27) Travel Agent - October 13, 2008 - Bermuda (Page 28) Travel Agent - October 13, 2008 - Bermuda (Page 29) Travel Agent - October 13, 2008 - Europe (Page 30) Travel Agent - October 13, 2008 - Europe (Page 31) Travel Agent - October 13, 2008 - Europe (Page 32) Travel Agent - October 13, 2008 - Europe (Page 33) Travel Agent - October 13, 2008 - Europe (Page 34) Travel Agent - October 13, 2008 - Europe (Page 35) Travel Agent - October 13, 2008 - Pacific/Asia (Page 36) Travel Agent - October 13, 2008 - Pacific/Asia (Page 37) Travel Agent - October 13, 2008 - Las Vegas (Page 38) Travel Agent - October 13, 2008 - Las Vegas (Page 39) Travel Agent - October 13, 2008 - Florida (Page 40) Travel Agent - October 13, 2008 - Florida (Page 41) Travel Agent - October 13, 2008 - Middle East (Page 42) Travel Agent - October 13, 2008 - Middle East (Page 43) Travel Agent - October 13, 2008 - Cruises (Page 44) Travel Agent - October 13, 2008 - Cruises (Page 45) Travel Agent - October 13, 2008 - Cruises (Page 46) Travel Agent - October 13, 2008 - Cruises (Page 47) Travel Agent - October 13, 2008 - Celebrity Continues to Grow and Adapt to the Changing Travel Climate (Page 48) Travel Agent - October 13, 2008 - Celebrity Continues to Grow and Adapt to the Changing Travel Climate (Page 49) Travel Agent - October 13, 2008 - Celebrity Continues to Grow and Adapt to the Changing Travel Climate (Page 50) Travel Agent - October 13, 2008 - Celebrity Continues to Grow and Adapt to the Changing Travel Climate (Page 51) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 52) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 53) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 54) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 55) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 56) Travel Agent - October 13, 2008 - Oasis on the Horizon (Page 57) Travel Agent - October 13, 2008 - Troubled Skies (Page 58) Travel Agent - October 13, 2008 - Troubled Skies (Page 59) Travel Agent - October 13, 2008 - Agent Profile (Page 60) Travel Agent - October 13, 2008 - Agent Profile (Page 61) Travel Agent - October 13, 2008 - Agent Profile (Page 62) Travel Agent - October 13, 2008 - Agent Profile (Page 63) Travel Agent - October 13, 2008 - Agent Profile (Page 64) Travel Agent - October 13, 2008 - Agent Profile (Page 65) Travel Agent - October 13, 2008 - Agent Profile (Page 66) Travel Agent - October 13, 2008 - Agent Profile (Page 67) Travel Agent - October 13, 2008 - Agent Profile (Page 68) Travel Agent - October 13, 2008 - Agenda (Page 69) Travel Agent - October 13, 2008 - Princess Summit Unveils New Tools for Selling Cruises (Page 70) Travel Agent - October 13, 2008 - Princess Summit Unveils New Tools for Selling Cruises (Page 71) Travel Agent - October 13, 2008 - Tanzania Aims to Draw More U.S. Travelers (Page 72) Travel Agent - October 13, 2008 - Tanzania Aims to Draw More U.S. Travelers (Page 73) Travel Agent - October 13, 2008 - Jamaica May Legalize Gambling, and New Resorts are in the Works (Page 74) Travel Agent - October 13, 2008 - Jamaica May Legalize Gambling, and New Resorts are in the Works (Page 75) Travel Agent - October 13, 2008 - ASTA Seeks Expanded Support from the Agent Community (Page 76) Travel Agent - October 13, 2008 - ASTA Seeks Expanded Support from the Agent Community (Page 77) Travel Agent - October 13, 2008 - In the Spotlight (Page 78) Travel Agent - October 13, 2008 - In the Spotlight (Page 79) Travel Agent - October 13, 2008 - Agent Access (Page 80) Travel Agent - October 13, 2008 - Agent Access (Page 81) Travel Agent - October 13, 2008 - Agent Access (Page 82) Travel Agent - October 13, 2008 - Agent Access (Page 83) Travel Agent - October 13, 2008 - Agent Access (Page 84) Travel Agent - October 13, 2008 - Classified Marketplace (Page 85) Travel Agent - October 13, 2008 - Editorial Index (Page 86) Travel Agent - October 13, 2008 - Advertising Index (Page 87) Travel Agent - October 13, 2008 - Trendwatch (Page 88) Travel Agent - October 13, 2008 - Trendwatch (Page Cover3) Travel Agent - October 13, 2008 - Trendwatch (Page Cover4) 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