Travel Agent - November 24, 2008 - (Page 52)

CRUISES CONTINUED FROM PAGE 50 Moore, in turn, was asked to explain what’s happening at Windstar now that it’s been under new ownership for a year and a half. (The cruise line was formerly owned by Holland America Line and is now under the umbrella of Ambassadors International Inc.) “I think the first thing you need to know is James Rodriguez, SVP marketing, Oceania Cruises (left) discussed the future of group programs; Marilyn Conroy, SVP sales and marketing, Silversea Cruises, addressed issues of luxury travel; and Guy Young, president, Uniworld, spoke of ship refurbishments and the future of the river cruising market Travel Agent Membership* It’s for and Your ongoing success! The Association for Professional Cruise Sellers receive: • The latest Cruise Industry news that is most important to you! • Value added consumer offers from select CLIA Cruise Lines to stimulate sales • Coupons for World Class CLIA classroom, CD Rom and online training programs that “Fast-Track” Certification and ongoing professional growth • Listing on CLIA’s web based, consumer directed “Agent Locator” • Direct access to CLIA promotional tools and marketing support • Preferred pricing for the CLIA photo ID Card, cruise3sixty and And so much more that… is all about you! To learn more about the CLIA Travel Agent Membership program, visit www.cruising.org or call 754-224-2200. *Applies to Agency employees, Outside Agents, Independent Contractors and Hosted Agents of CLIA Member Agencies. that virtually the entire team came over with us,” said Moore, noting that Nick Burger, with whom the agency community is familiar, has been named vice president of hotel services. A major change for Windstar, said Moore, is the fact that it’s no longer a small cruise line within a larger company. “We’re it [with Ambassadors],” she said. “Now we can react very, very quickly to the market and it’s really fun. In fact, we’re such a small company now that we’re redoing our offices. We’re taking the wall down between sales and guest services and our reservations group so that we really are feeling all as one and very close so we can respond very quickly to things.” Travel agents got a nod from Crystal’s Smith when Maza asked him the common trait among the cruise line’s top producers. “They are first and foremost professional salespeople. They know the product and how to sell it. I play golf with some of these people and on the golf course, they’ll stop and take out their cell phone and make a booking. They’re always on. They’re always working.” When asked about the future of the luxury cruise market, Regent Seven Seas’ Conroy responded, “The good news is that the business has held up. And that we’ve found that we’re having to help you stay in quicker touch with [customers]. Everything from talking to them once a month by e-mail or mail, providing reading lists, making opportunities for short excursions, highlighting different things. It’s really critical that we all do that and not just assume that you got the deposit and the sale. You can’t harass them, but you’ve got to keep in touch.” I CONNECTING YOU For more industry events and news, visit www. travelagentcentral.com/events 52 | TravelAgent November 24, 2008 http://www.cruising.org http://www.cruising.org http://www.travelagentcentral.com/events

Table of Contents Feed for the Digital Edition of Travel Agent - November 24, 2008

Travel Agent - November 24, 2008 Reality Check On the Web Contents Advertising Index Contributors From the Editor From the Publisher Europe Pacific/Asia Las Vegas Mexico Caribbean Cruises Cover Story: 30 Under 30 Leaders in Luxury Hotels Agenda Luxury Travel Expo Hurricane Temporarily Shutters Nevis Four Seasons Agents, Cruise Lines Adapt to Economy A New Link to Adventure Travel In the Spotlight Editorial Index Advertising Index

Travel Agent - November 24, 2008

Travel Agent - November 24, 2008 - (Page CW1) Travel Agent - November 24, 2008 - (Page CW2) Travel Agent - November 24, 2008 - Travel Agent - November 24, 2008 (Page Cover1) Travel Agent - November 24, 2008 - Travel Agent - November 24, 2008 (Page Cover2) Travel Agent - November 24, 2008 - Travel Agent - November 24, 2008 (Page 1) Travel Agent - November 24, 2008 - Travel Agent - November 24, 2008 (Page 2) Travel Agent - November 24, 2008 - Travel Agent - November 24, 2008 (Page 3) Travel Agent - November 24, 2008 - Reality Check (Page 4) Travel Agent - November 24, 2008 - Reality Check (Page 5) Travel Agent - November 24, 2008 - On the Web (Page 6) Travel Agent - November 24, 2008 - On the Web (Page 7) Travel Agent - November 24, 2008 - Contents (Page 8) Travel Agent - November 24, 2008 - Advertising Index (Page 9) Travel Agent - November 24, 2008 - Advertising Index (Page 10) Travel Agent - November 24, 2008 - Advertising Index (Page 11) Travel Agent - November 24, 2008 - Contributors (Page 12) Travel Agent - November 24, 2008 - Contributors (Page 13) Travel Agent - November 24, 2008 - From the Editor (Page 14) Travel Agent - November 24, 2008 - From the Editor (Page 15) Travel Agent - November 24, 2008 - From the Publisher (Page 16) Travel Agent - November 24, 2008 - From the Publisher (Page 17) Travel Agent - November 24, 2008 - From the Publisher (Page 18) Travel Agent - November 24, 2008 - From the Publisher (Page 19) Travel Agent - November 24, 2008 - From the Publisher (Page 20) Travel Agent - November 24, 2008 - From the Publisher (Page 21) Travel Agent - November 24, 2008 - From the Publisher (Page 22) Travel Agent - November 24, 2008 - From the Publisher (Page 23) Travel Agent - November 24, 2008 - Europe (Page 24) Travel Agent - November 24, 2008 - Europe (Page 25) Travel Agent - November 24, 2008 - Europe (Page 26) Travel Agent - November 24, 2008 - Europe (Page 27) Travel Agent - November 24, 2008 - Europe (Page 28) Travel Agent - November 24, 2008 - Europe (Page 29) Travel Agent - November 24, 2008 - Pacific/Asia (Page 30) Travel Agent - November 24, 2008 - Pacific/Asia (Page 31) Travel Agent - November 24, 2008 - Pacific/Asia (Page 32) Travel Agent - November 24, 2008 - Pacific/Asia (Page 33) Travel Agent - November 24, 2008 - Las Vegas (Page 34) Travel Agent - November 24, 2008 - Las Vegas (Page 35) Travel Agent - November 24, 2008 - Las Vegas (Page 36) Travel Agent - November 24, 2008 - Las Vegas (Page 37) Travel Agent - November 24, 2008 - Mexico (Page 38) Travel Agent - November 24, 2008 - Mexico (Page 39) Travel Agent - November 24, 2008 - Mexico (Page 40) Travel Agent - November 24, 2008 - Mexico (Page 41) Travel Agent - November 24, 2008 - Mexico (Page 42) Travel Agent - November 24, 2008 - Caribbean (Page 43) Travel Agent - November 24, 2008 - Caribbean (Page 44) Travel Agent - November 24, 2008 - Caribbean (Page 45) Travel Agent - November 24, 2008 - Caribbean (Page 46) Travel Agent - November 24, 2008 - Caribbean (Page 47) Travel Agent - November 24, 2008 - Cruises (Page 48) Travel Agent - November 24, 2008 - Cruises (Page 49) Travel Agent - November 24, 2008 - Cruises (Page 50) Travel Agent - November 24, 2008 - Cruises (Page 51) Travel Agent - November 24, 2008 - Cruises (Page 52) Travel Agent - November 24, 2008 - Cruises (Page 53) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 54) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 55) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 56) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 57) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 58) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 59) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 60) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 61) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 62) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 63) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 64) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 65) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 66) Travel Agent - November 24, 2008 - Cover Story: 30 Under 30 (Page 67) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 68) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 69) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 70) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 71) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 72) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 73) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 74) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 75) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 76) Travel Agent - November 24, 2008 - Leaders in Luxury (Page 77) Travel Agent - November 24, 2008 - Hotels (Page 78) Travel Agent - November 24, 2008 - Hotels (Page 79) Travel Agent - November 24, 2008 - Hotels (Page 80) Travel Agent - November 24, 2008 - Hotels (Page 81) Travel Agent - November 24, 2008 - Hotels (Page 82) Travel Agent - November 24, 2008 - Hotels (Page 83) Travel Agent - November 24, 2008 - Agenda (Page 84) Travel Agent - November 24, 2008 - Agenda (Page 85) Travel Agent - November 24, 2008 - Luxury Travel Expo (Page 86) Travel Agent - November 24, 2008 - Luxury Travel Expo (Page 87) Travel Agent - November 24, 2008 - Hurricane Temporarily Shutters Nevis Four Seasons (Page 88) Travel Agent - November 24, 2008 - Hurricane Temporarily Shutters Nevis Four Seasons (Page 89) Travel Agent - November 24, 2008 - Agents, Cruise Lines Adapt to Economy (Page 90) Travel Agent - November 24, 2008 - Agents, Cruise Lines Adapt to Economy (Page 91) Travel Agent - November 24, 2008 - A New Link to Adventure Travel (Page 92) Travel Agent - November 24, 2008 - A New Link to Adventure Travel (Page 93) Travel Agent - November 24, 2008 - In the Spotlight (Page 94) Travel Agent - November 24, 2008 - In the Spotlight (Page 95) Travel Agent - November 24, 2008 - Editorial Index (Page 96) Travel Agent - November 24, 2008 - Editorial Index (Page 97) Travel Agent - November 24, 2008 - Advertising Index (Page 98) Travel Agent - November 24, 2008 - Advertising Index (Page CW3) Travel Agent - November 24, 2008 - Advertising Index (Page CW4) 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