Travel Agent Comp

The inDusTry suPPlier ProFile Continued From page 88 Holland America’s total leisure sales for 2006 were $110 million; based on the first six months of 2007, the company is projecting sales for this year to hit $120 million. According to Liben, Tzell specializes in the entertainment industry, handling the travels of several celebrities. “We’ve got all the big names,” he says, rattling off a list that includes Bruce Springsteen, Pearl Jam and Billy Joel. Liben is a driving force behind the company’s continued expansion (Tzell recently acquired a large travel entertainment company in California) and its dedication to developing its luxury leisure business. A PASSION FOr PEOPlE Liben believes he owes a lot of his success to his talent for managing others. “I think I have a passion for dealing with people. Along the way, I’ve always treated people fairly and with respect,” he says, adding that he not only welcomes input from his employees, but encourages it. “You have to give people a voice in their own future.” To help develop leisure communication for its agents and customers, Tzell sends an electronic newsletter to its agents that keeps them in the loop about promotions and other relevant news. This summer, the company launched an enhanced interactive leisure intranet for use by its agents to provide them with resources like supplier contact info and commission levels, trip feedback and a searchable message board for agent information exchange. By the end of 2007, Tzell plans to launch new Tzell-branded luxury leisure websites. The company sits on the advisory board of Classic Vacations, Abercrombie & Kent, Starwood Hotels & Resorts, Ritz-Carlton Hotels & Resorts, Preferred Hotels & Resorts, and Four Seasons Hotels & Resorts. The company uses its powerful affiliation with Signature Travel Network and leading cruise lines, hotels, tour operators and destination suppliers worldwide to achieve top production rankings with numerous preferred suppliers, including Abercrombie & Kent, Classic Vacations, Tauck Tours, Villas and Apartments Abroad, RitzCarlton STARS, Silversea Cruises and Cunard’s Inner Circle. According to Liben, Tzell specializes in the entertainment industry, handling the travels of several celebrities. “We’ve got all the big names,” he says, rattling off a list that includes “ Bruce Springsteen, Pearl Jam and Billy Joel. Liben is a driving force behind the company’s continued expansion (Tzell recently acquired a “people spend a great deal of their time at work, and we recognize that.” large travel entertainment company in California) and its dedication to developing its luxury leisure business. He also makes it a point to recognize the value of hard work, making the Tzell offices as comfortable as possible for those putting in the very long hours it takes to run a travel business. “People spend a great deal of their time at work, and we recognize that. We’ve made this office a home away from home,” he says, rooftop sundeck, where employees gather for occasional barbecues during the summer. n For more information on Holland America Line, including contact info, visit travelagentcentral.com/profile. ConneCting You. . 52 | TravelAgent september 24, 2007 http://travelagentcenral.com/profile

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Travel Agent Comp Online Now Contents From the Editor From the Publisher Mexico Los Cabos Primer: How to Seel This West Coast Gem Contributors Mexico Deals Pacific/Asia Korea Primer: The 4-1-1 for Your Clients Asia Packages Caribbean Caribbean News & Notes Hotels Canada’s Tried and True Ski Resorts Multi-Generational Travel Tour Package Briefs and Commission Deals Cover Story: Sir Richard Branson Agent Profile Supplier Profile Agenda What Hurricane Dean Means to You Two Cruise Deals: How They Impact You Five New Tour Operator Agent Liaisons In the Spotlight Classified Marketplace Advertising & Editorial Index Trendwatch

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