DOCUMENT Magazine - December 2008 - (Page 7)

Editor’s ViEw Allison Lloyd Survival of the Fittest 2008 winds down and the New Year approaches, businesses of all kinds are bracing for what is to come. Now, with the big “R” word out and about in the news, the economic landscape has become a harsh reality for companies and those they serve. In these times, the survival of the fittest could be the mantra to live by — or die by. Transactional companies must not only be smart in how they manage their operations but also in how they confront the financial challenges their customers face. To overextend budgets and to interrupt or delay cash collection for any reason could be the end for many. Businesses of today certainly do not have it easy, given the various threats to a thriving enterprise. Looming disasters, such as tornados, hurricanes, floods, fires and even terror threats, have the potential to decimate a company — from which they may never bounce back. The reality is that if a company encounters a major loss of computerized data, no matter the reason, it is estimated that 43% never reopen, 51% close within two years and only six percent will survive long-term (turn to page 26 for more information). And now, transactional companies must balance the economic state of the nation and its consumers into the equation as well. As Tracy Dalton reports in her article (turn to page 24), “According to a September 2008 survey by, 47% of all workers and 21% of workers with annual salaries of at least $100,000 say that they always or usually live paycheck to paycheck […] That means that scores of billers are competing for a share of a diminished consumer wallet.” So what does this all mean for transactional document producers? It means that there is little room to make mistakes, and organizations must make intelligent, well-thought-out strategies to combat the environment we are all in. Therefore, all of us must embrace innovative and new ways of looking at our communications. We at DOCUMENT believe that this is the road to recovery and, more importantly, to success. Look for the new personalized columns and departments, debuting in 2009, which are dedicated to providing you one-to-one guidance on how to battle the challenges that lie in your path. There is little time to waste, and we want to provide you the essential tips succinctly so you can use your time to create solutions for your enterprise. Through weekly web features, case studies, newsletter alerts and our conference and expo, DOCUMENT Strategy Forum, we promise to continue to adapt our informational sources to your changing needs. AS DOCUMENT is the source for hands-on strategies and solutions for managing print and electronic transactional documents. By making essential connections throughout the entire life cycle, as represented in our five sections (Archiving & Imaging, Content & Form, Manage & Strategy, Transact & Remit, Production & Delivery), we strive to create the most efficient, cohesive and productive strategies possible that talk to all the decision makers in the document cycle. DOCUMENT would like to thank all of our advisory board members for their efforts and guidance in making this issue possible. The DOCUMENT advisory board members are: John P. Baeseman, Kemal Carr Tracy Dalton, Arthur Gingrande Elizabeth Gooding, Skip Henk Ray H. Killam, Barry Murphy Pat McGrew, Linda Turner Until next year, DOCUMENT dec.08 7

Table of Contents for the Digital Edition of DOCUMENT Magazine - December 2008

DOCUMENT Magazine - December 2008
Ad Index
Editor’s View
BPM: Improving the Way You Process
Research Desk
The Compliance Shadow
Catching Web Fever
Charting a New Course
Reading the New Signal of Data
The Customer Finish
The Converging Money Trail
Fight Disaster
Putting on a Global Face
New Products

DOCUMENT Magazine - December 2008