volume 19 issue 4
the New 24 Plug into Work World of
By John Mancini
How consumerization of IT is changing who’s in control
18 The document capture market is turning the corner.
The heady mix of automation, analytics and business process management is transforming this return on investment.
By Alan Pelz-Sharpe
Storm 28 Chasing theyou are How many of
prepared for such a disaster?
By Marilyn Bier
Game 32 Get in thethe latest mail Managing
changes without going postal
By Todd Haycock and April Sumner
05 What’s New 06 Masthead 06 Most Social 08 Editor’s View 10 Contributors
12 Look After Your Own: Information Security
Is Your Job Too
By Bob Larrivee
14 In Multi-Channel Delivery, All Is Not
By William McCalpin
Remedy 36 I’ve Got the for common Prescriptions
customer intelligence maladies
By John Strabley
Strike a Balance between Technical and Business Needs
By Craig Le Clair
40 Lost in Space Don’t let your email-based
marketing communications float away from the governance orbit.
By Priscilla Emery
Table of Contents for the Digital Edition of DOCUMENT Magazine - Winter 2012