DOCUMENT - 2013 Summer - (Page 22)

More I Transactional c still a mixed bag. Push or another could s By Matt Swain S hifts in consumer behaviors, business policies, technologies and services have driven sustained changes within the presentment and payment markets in the United States. This can be seen in the strong consumer desire for mobile apps, as well 22 summer.2013 DOCUMENTmedia.com as an increasing comfort with transacting business online and via mobile technologies. At the same time, the industry is also seeing many business policy changes. A number of today’s businesses are now paperless by default at account inception, and some may even demand payment for printed versions of bills and statements. Technologies and services are changing too. The market has seen the emergence of digital mailbox services, advances in customer communications management (CCM), the expansion of mobile payment technologies/services and the introduction of cloud-based services. The focus is on preference management, and many Full article: www.documentmedia.com/Main/articles/More-Is-Better-Transactional-Communication-Is-Stil-1350.aspx http://www.DOCUMENTmedia.com http://www.documentmedia.com/Main/articles/More-Is-Better-Transactional-Communication-Is-Stil-1350.aspx

Table of Contents for the Digital Edition of DOCUMENT - 2013 Summer

DOCUMENT - 2013 Summer
Table of Contents
What’s New
Masthead
Social Conversation
Contributors
Editor’s View
Why Is Information Capture So Hard? Could Be Your Consistency.
Two Years Later, QR Codes Are Still Going Strong
The NSA and the Itch That Won’t Go Away
Five Trends Reshaping Records Management As You Know It
More Is Better
Crawford Technologies
Paloma Print Products
ISIS Papyrus Software
FIS
Diversified Information Technologies
CRE8
TransCentra
OBRIEN
Snowbound Software

DOCUMENT - 2013 Summer

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