Innovate Magazine - Spring 2008 - (Page 36)

ensure peak performance with a comprehensive maintenance strategy MAINTENANCE are safe because the problem was detected and reported. The bad news is that every seat in the bar and Starbucks is ﬁlled and you couldn’t buy a seat next to a power outlet to run your laptop or charge the depleted battery in your Blackberry. When maintenance failures arrive unannounced and unexpected, some level of misery follows in its path. In the production document arena, perhaps the consequences seem less dire than in our example, but they are unwanted nonetheless. Missed SLAs, overtime expenses, broken promises to valued customers, non-compliance ﬁnes and apologies to management are just a few. Do it too often and the misery compounds. Increased costs of non-conformance and resultant budget overruns, lost customers, and added fuel to ﬁre the argument; ”If we can’t be world class at producing our customer communications, perhaps we should outsource it to someone who is.” Having a comprehensive maintenance strategy for your mission-critical production is as important as determining the right ﬁt for your production equipment. You’ve done your research, you’ve narrowed your choices, and you’re getting ready to select your next production platform. Before that ﬁnal decision is made, ROI was probably kicked around at some level. “How are you going to maximize the return on your investment?” To justify your investment, you may have been asked to show how new equipment acquisitions will streamline your operation and enable new application capabilities that increase the services you provide to your customers or simply allow you to bring more money through the front door. Regardless of the reason driving your investment, once you take delivery on your production ﬂoor, it is time to make the equipment work for you. Just as training employees is a regular part of the new-hire process to make sure the job is done correctly, a comprehensive maintenance strategy is the best way to ensure that your “mechanical employees” are ready to be on the job with peak performance as well. Production managers should asses their environment, their production demands, and the cost of production stoppages caused by a failed maintenance strategy. PREDICTIVE A mission-critical success factor for peak performance | By Brandon Shoaf fter a busy week ﬁlled with business appointments, you’re off to the airport to make your way back to home, hearth, and family. It’s January and the weather consists of a winter mix that has ﬂights backed up from O’Hare to Hartsﬁeld-Jackson. But you’re the lucky one that has the ﬂight that is still running on time and the equipment rolls up to the gate on time as you peer through the ﬂurries and smile. Looks like you and 137 of your fellow sojourners are getting back to your real lives or getting to that next important obligation on time. Then the announcement breaks the anticipation in the terminal. “Attention passengers traveling on Flight 751, it looks like the captain has discovered a warning light that will have to be looked at before we are cleared. Maintenance is on the way to check it out, and we’ll keep you advised as we learn more about the situation.” Rebook? Not even an option with better than half of the ﬂights suffering weather-related, multiple-hour delays. The good news is that the 144 souls A 36 Innovate Spring 08

Table of Contents Feed for the Digital Edition of Innovate Magazine - Spring 2008

Innovate - Spring 2008 Table of Contents 10 Tips for Successful Open Houses The TransPromo Path Escape the Complexity Putting a Price on Value A Welcome Boost to Hospitality Team Approach Earns Accolades Bound Together New Highs in Image Quality Transforming the Business of Processing Photos Predictive Maintenance Making the Right Choice Diving into Digital Book Production Doing More With Less Distributed Document Creation

Innovate Magazine - Spring 2008

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