Mailing Systems Technology - November/December 2008 - (Page 15) MANAGERS RATE USPS OVERALL RATING 21% 24% 24% 21% 31% 23% 23% TOP ISSUES POSTAL REFORM 2007 1. Regulations Confusion/Burdensome 2. Timely Delivery 3. Inconsistency 4. Rates 5. Communications #1 #1 Advantage Ability to Predict/ Budget Increases 59% 56% 57% 61% 50% 54% 58% 2008 17% 3% 19% 1% 16% 3% 16% 2% 17% 2% 19% 4% 17% 2% ’02 ’03 ’04 ’05 ’06 ’07 ’08 EXCELLENT GOOD FAIR POOR 1. Regulations Confusion/Burdensome 2. Inconsistency 3. Communications/Info 4. Rates Pricing 5. Timely Delivery Disadvantage Postage increase will be excessive over time The USPS recovered from last year’s dip in ratings, perhaps Postal Reform helped stabilize feelings. Managers had the same top 5 issues with the USPS as they did last year, just in a different order of importance. Managers spoke out about their pleasures and displeasures of recently enacted Postal Reform. WWW.MAILINGSYSTEMSTECHNOLOGY.COM | NOVEMBER-DECEMBER 2008 15 http://www.kirkrudy.com http://www.kirkrudy.com http://www.MailingSystemsTechnology.com
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