Parcel - April 2008 - (Page 23)

Many customers are unaware of all the extras Express Mail offers. Making customers aware of these beneﬁts is something we need to do. For example, the Postal Service is the only shipper that delivers on Sundays and holidays. And Express Mail comes with a money-back guarantee, free tracking and automatic insurance. USPS also doesn’t have hidden surcharges, an increasingly important concern in an era in which fuel surcharges are changing the way businesses manage their shipping. The other guys charge for things like fuel, residential delivery or pickup — but the USPS doesn’t. Express Mail and Priority Mail customers also get free, ecofriendly packaging, which can be customized for larger groups. Also, our deliveries are secure because the Postal Service has the use of mailboxes, which are protected by federal law and, in many cases, locked. With other shippers, customers who aren’t home when a package is delivered often have to travel to an out-of-the-way ofﬁce to get their packages. That’s not true with postal customers, who can request delivery for the following day or pick up their packages at the nearby local Post Ofﬁce. As for the perception that USPS isn’t as reliable as the competition? Not true. On-time reliability is on par with the other carriers. The network of cities in which the USPS guarantees overnight delivery has been expanded to include nearly 2,000 additional locations, so customers can now reach many more locations than before. And look for this to improve even more in the coming year. Enhancements to the expedited product line, combined with new prices and price incentives for everyone from retail customers to big shippers, means that the Postal Service’s offerings should be attractive to the marketplace. The USPS already has outstanding service — it’s every bit as Gary Reblin good as the competition — and it’s making it even better by expanding its overnight reach. Nobody but the USPS delivers seven days a week. And now it’s priced to sell. Gary Reblin now heads up the Expedited Mail group for the Postal Service. A 15-year postal veteran, he most recently led the Intelligent Mail Planning and Standards Department. ■ www.PARCELindustry.com Spring 2008 23 http://www.PARCELindustry.com

Table of Contents Feed for the Digital Edition of Parcel - April 2008

PARCEL - April 2008 Contents Editor's Note Moving Forward Recycling for Safety’s Sake Want Some Good News? Negotiations Have No Finish Line... Lowering your Parcel Shipping Costs Meeting Industry Challenges New Pricing, New Opportunities Time to Track It’s Scan-tastic! 10 Recycling Facts The New USPS Law Changes New Law, New Opportunities for Package Shippers A Diamond in the Rough Seven Shipping Trends for 2010 ...and Beyond The Move Update Changes A Simple Shipping Solution A Case Study in Efficiency New Products and Services Industry News Advertiser Index

Parcel - April 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.