Parcel - April 2008 - (Page 27)

“When you’re dealing with an online retailer, trust is a big factor. Knowing they can go online and see that their items are in the mail builds customer trust in my business. It’s just good customer service.” —Eugene Buccellato, President of Digital Media both domestic and international,” says Nello Tropiano, Maxspeed-Motorsports.com President. “Having all the packages linked to one form when we drop them off really speeds things up and eliminates a lot of paperwork.” Tropiano says SCAN’s feature to allow the customer to see the post ofﬁce acceptance scan online is a plus. “Online customers can be cautious at ﬁrst. When they see the acceptance scan on the Internet, it gives them conﬁdence in my company,” he notes. To use the online feature, shippers need only to enter the label barcode number on usps.com or the PC Postage vendor’s site. “I used to ﬁeld more than 200 emails a day, and about half of them were related to shipping,” recalls Tropiano. “Since using SCAN, those types of emails have nearly stopped. SCAN lets me focus on my business. For any company that ships directly to customers, it’s a must-have service.” Here’s another tip: cover your shipping from start to ﬁnish by combining SCAN with Delivery Conﬁrmation, which veriﬁes that packages have arrived at their destinations. With these services, the Postal Service gives online shippers end-to-end visibility to meet their business needs — covered, from start to ﬁnish. SCAN — by creating single-scan manifests for shippers, the Postal Service has added another way to make shipping Quick, Easy and Convenient for its customers. Maxspeed-Motorsports.com, a web-based business in Champlain, New York, sells auto parts for high-end vehicles and now uses the Postal Service’s SCAN service to manifest packages before taking them to the post ofﬁce. “We send out a lot of packages, www.PARCELindustry.com Spring 2008 27 http://Maxspeed-Motorsports.com http://Maxspeed-Motorsports.com http://usps.com http://Maxspeed-Motorsports.com http://www.PARCELindustry.com

Table of Contents Feed for the Digital Edition of Parcel - April 2008

PARCEL - April 2008 Contents Editor's Note Moving Forward Recycling for Safety’s Sake Want Some Good News? Negotiations Have No Finish Line... Lowering your Parcel Shipping Costs Meeting Industry Challenges New Pricing, New Opportunities Time to Track It’s Scan-tastic! 10 Recycling Facts The New USPS Law Changes New Law, New Opportunities for Package Shippers A Diamond in the Rough Seven Shipping Trends for 2010 ...and Beyond The Move Update Changes A Simple Shipping Solution A Case Study in Efficiency New Products and Services Industry News Advertiser Index

Parcel - April 2008

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