Parcel - June 2008 - (Page 10)

feature SUCCESS MEANS NEVER BEING SATISFIED Growing together — Lisa Tegtmeyer & CDW By Amanda Cook How do you deﬁne success? This is a question often asked of executives at Fortune 500 companies, but rarely do you get the same answer as the one given by Lisa Tegtmeyer, Senior Director of Distribution Operations for CDW Corporation. Tegtmeyer has been in her current role since 1999, and in just these last nine years she has led her team through some triumphant and turbulent times. She was instrumental in moving CDW’s distribution operations from the original location in Buffalo Grove, IL to a larger one in nearby Vernon Hills. In 1999, she successfully guided CDW through a UPS Strike. And in 2005, she helped lead the implementation of a second distribution center in North Las Vegas and created various homegrown solutions to cut time and shipping costs. Through it all, Tegtmeyer has grown alongside CDW as a partner, deﬁning success on several levels: personally, professionally and with her team. Tegtmeyer attributes a lot of her success to the principles and culture set forth by founder Michael P. Krasny. Krasny realized early on that personal computers would be to productivity and communications what airplanes are to transportation and business. But Krasny also understood that selling a variety of computer products would not be enough. He needed to build a unique corporate culture that would appeal to customers and coworkers alike. “CDW was not a vision created from a business plan,” Krasny says. “It has been an evolution of passion — passion for technology.” This culture, which Krasny so passionately instilled in the CDW workers from the start, is part of what has molded Tegtmeyer into the successful leader she is today. Put Your Money Where Your Mouth Is Tegtmeyer started at CDW as a college student, managing the switchboard. She spent the next four years working her way through college and up the ladder in Operations within CDW. Her career parallels the trajectory of the corporation; both grew side by side learning important lessons together. A turning point in Tegtmeyer’s career at CDW occurred while she was a returns administrator. In her quest for perfection and the utmost in customer satisfaction, she worked closely with upper management in the distribution center 10 May 2008 www.PARCELindustry.com http://www.PARCELindustry.com

Table of Contents Feed for the Digital Edition of Parcel - June 2008

Parcel - June 2008 Contents Editor's Note What Would Augello Say? Success Means Never Being Satisfied Moving from Manual to Automated Fulfillment Regional Carriers Move to the Forefront Understanding Warehouse Management Systems Negotiating Carrier Contracts It’s All About the Data! How Long Will The East-West Trade Imbalance Last? Educate the Shipper, or Fix the Software? Product Profile On the Mark New Products & Services Advertiser Index Wrap Up

Parcel - June 2008

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