Parcel - June 2008 - (Page 11)

to ﬁnd issues and mistakes in processing that led to errors and issues with customers. Finally, the head of operations said, “I’m tired of you pointing out mistakes made by operations. It’s time to put your money where your mouth is. Starting tomorrow you are the new receiving supervisor for CDW. You have 30 days to prove yourself and make a difference. I will announce it to the team tonight.” Tegtmeyer admits that the next day was her hardest ever at CDW. “I had to lead a group that didn’t really like me. I was also the ﬁrst female in leadership in the DC and didn’t know if I would ﬁt in. So, I decided to focus on teamwork and making things better. I asked the team for a fresh start. And then, knowing that they were the experts, I asked them to teach me so that we could work together to make a difference. I never looked back from that ﬁrst day, and it was my start as a leader. In fact, some of the people I hired in those ﬁrst few days are still here and in leadership today.” CDW’s culture has always been the glue that keeps the company together. Throughout the company’s growth, the culture has remained intact, but it has also evolved to meet the organization’s changing needs. Leaders like Tegtmeyer, who grew up with CDW, have helped the culture to thrive in a now multi-billion dollar corporation. Like other senior leaders, Tegtmeyer joined the Inclusion Task Force for the company. The purpose of the task force is to instill CDW culture and to value diversity as CDW grows. Tegtmeyer continues to take each day as a learning experience and strives for success within her team, as a leader, and personally. CDW. Tegtmeyer is a person that others want to follow, and she inspires and motivates those on her team to achieve. She shows that a style of care, compassion, mutual respect and trust can move mountains.” Success as an Individual Tegtmeyer deﬁnes satisfaction as “seeing your accomplishments with a sense of pride and your failures with a sense of learning.” She believes the key to her success has been her incredible team. Her leadership is built on the strong belief that a positive attitude, teamwork and sheer determination can take you a long way. When asked who has inﬂuenced her most, Tegtmeyer responded, “Michael P. Krasny, because he made his dream a reality and gave us the opportunity to be a part of it. Without that opportunity, I would not be who I am today. On a personal level, my grandfather has always been a personal hero of mine. He taught me that I can accomplish anything through hard work and determination.” Even with all of the accomplishments to date, when asked about what’s next, Tegtmeyer responded, “I want to continue juggling motherhood and playing an active role in CDW’s future. I think the best is yet to come.” If we all adopted the theory that “success means never being satisﬁed,” imagine what we could accomplish. ■ Success for the Team Tegtmeyer believes a team can do anything, and she relays that thought every single day. She believes the best thing about the operations team is their diversity of thought. Their slogan, taken from Vince Lombardi is, “The achievements of an organization are the results of the combined effort of each individual.” The phrase is posted on each manager’s desk and throughout the DC. Doug Eckrote, senior vice president of Operations sums it up best. “Lisa has been successful because of her can-do attitude. There is no challenge that she will step away from, and she always delivers results that exceed expectations. This attitude and work ethic is shared by her entire team, and they willingly go the extra mile for her to deliver unmatched results.” Success as a Leader The best measurement of a leader’s success is not just what they accomplish, but how he or she accomplishes it. It includes their methods of motivation, the resulting morale of the group and feedback from team members. John A. Edwardson, CDW Chairman and Chief Executive Ofﬁcer, recently described what makes Lisa a successful leader. “I think what sets Lisa apart as a leader is her intimate knowledge of our company. She lives and works within the ‘CDW Way’ and she makes sure all her coworkers fulﬁll their Circle of Service commitments to every single customer of www.PARCELindustry.com May 2008 11 http://geami.com http://www.PARCELindustry.com

Table of Contents Feed for the Digital Edition of Parcel - June 2008

Parcel - June 2008 Contents Editor's Note What Would Augello Say? Success Means Never Being Satisfied Moving from Manual to Automated Fulfillment Regional Carriers Move to the Forefront Understanding Warehouse Management Systems Negotiating Carrier Contracts It’s All About the Data! How Long Will The East-West Trade Imbalance Last? Educate the Shipper, or Fix the Software? Product Profile On the Mark New Products & Services Advertiser Index Wrap Up

Parcel - June 2008

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