Parcel - October 2008 - (Page 34) There are over 150 companies that deliver warehouse management systems. Develop a list of your criteria. What are your most important priorities? Is it functionality, technology, company financial picture, company size, customer service? what product is unstable, etc. Within the inner circle of competitors, all this information is known; ask a subject matter expert. A good question to ask is, “Why were you not selected the last three times, and who was?” That will make the salesperson squirm. Also, ask the consultant who won their last three selections. Unfortunately, many have relationship ties to one software vendor, and no matter the term of selection, due diligence and process, they will recommend that partner. Narrow your selection down to the top four. Have the team vote, but caution them to look at the really important stuff and not the sizzle. Some use the next steps to bring the companies in for demos, site visits, due diligence and references last. Why take the team’s time to review a demo from a company that has bad references? Check references first. Ask for the entire customer list and not just the reference list. Does anyone give out bad references? Call several. Yes, it takes time, but the benefit well pays for the time. Don’t just call the person on the reference list; ask to talk to the user and others involved too. Usually, the VP on the list was the one that selected the company and doesn’t readily admit that a mistake was made. Many people give a good reference only because they want others to join the 34 October 2008 www.PARCELindustry.com http://www.parcelindustry.com/ME2/dirmod.asp?sid=C38C4E65E12C417ABFF7A9D6388B811C&nm=Subscriptions&type=Subscribe&mod=Subscribe&tier=1&id=C367545893444039B6F49E2937A3E27E http://www.parcelindustry.com/ME2/dirmod.asp?sid=C38C4E65E12C417ABFF7A9D6388B811C&nm=Subscriptions&type=Subscribe&mod=Subscribe&tier=1&id=C367545893444039B6F49E2937A3E27E http://www.PARCELindustry.com
Table of Contents Feed for the Digital Edition of Parcel - October 2008 Parcel - October 2008 Contents Editor's Note What Would Augello Say? Best Practices Survey Results Going with the Flow Is Your Parcel Network Optimized? Last (Mile), but Not Least Moving From Manual to Automated Fulfillment A Race for Excellence Making Ends Meet Is Your Job Killing You? Software Selection Demystified Controlling Costs On the Mark Product Profile New Products & Services Advertiser Index Wrap Up Parcel - October 2008 Parcel - October 2008 - Parcel - October 2008 (Page Cover1) Parcel - October 2008 - Parcel - October 2008 (Page Cover2) Parcel - October 2008 - Parcel - October 2008 (Page 3) Parcel - October 2008 - Contents (Page 4) Parcel - October 2008 - Contents (Page 5) Parcel - October 2008 - Editor's Note (Page 6) Parcel - October 2008 - Editor's Note (Page 7) Parcel - October 2008 - What Would Augello Say? (Page 8) Parcel - October 2008 - What Would Augello Say? (Page 9) Parcel - October 2008 - Best Practices Survey Results (Page 10) Parcel - October 2008 - Best Practices Survey Results (Page 11) Parcel - October 2008 - Best Practices Survey Results (Page 12) Parcel - October 2008 - Best Practices Survey Results (Page 13) Parcel - October 2008 - Best Practices Survey Results (Page 14) Parcel - October 2008 - Best Practices Survey Results (Page 15) Parcel - October 2008 - Going with the Flow (Page 16) Parcel - October 2008 - Going with the Flow (Page 17) Parcel - October 2008 - Is Your Parcel Network Optimized? (Page 18) Parcel - October 2008 - Is Your Parcel Network Optimized? (Page 19) Parcel - October 2008 - Last (Mile), but Not Least (Page 20) Parcel - October 2008 - Last (Mile), but Not Least (Page 21) Parcel - October 2008 - Last (Mile), but Not Least (Page 22) Parcel - October 2008 - Last (Mile), but Not Least (Page 23) Parcel - October 2008 - Moving From Manual to Automated Fulfillment (Page 24) Parcel - October 2008 - Moving From Manual to Automated Fulfillment (Page 25) Parcel - October 2008 - A Race for Excellence (Page 26) Parcel - October 2008 - A Race for Excellence (Page 27) Parcel - October 2008 - Making Ends Meet (Page 28) Parcel - October 2008 - Making Ends Meet (Page 29) Parcel - October 2008 - Is Your Job Killing You? (Page 30) Parcel - October 2008 - Is Your Job Killing You? (Page 31) Parcel - October 2008 - Software Selection Demystified (Page 32) Parcel - October 2008 - Software Selection Demystified (Page 33) Parcel - October 2008 - Software Selection Demystified (Page 34) Parcel - October 2008 - Software Selection Demystified (Page 35) Parcel - October 2008 - Controlling Costs (Page 36) Parcel - October 2008 - Controlling Costs (Page 37) Parcel - October 2008 - On the Mark (Page 38) Parcel - October 2008 - On the Mark (Page 39) Parcel - October 2008 - Product Profile (Page 40) Parcel - October 2008 - Advertiser Index (Page 41) Parcel - October 2008 - Wrap Up (Page 42) Parcel - October 2008 - Wrap Up (Page Cover3) Parcel - October 2008 - Wrap Up (Page Cover4)
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