Parcel - November 2008 - (Page 4) LOGOS Full Color: PARCEL The Media Source from Warehousing to Delivery NOVEMBER 2008 volume 15 | issue 8 Full Color: LOGOS PARCEL The Media Source from Warehousing to Delivery Grayscale: PARCEL 10 10 The Media Source from Warehousing to Delivery Grayscale: Best Practices Survey Results shippers make moves to offset economic forces By Marll Thiede PARCEL PUBLISHER Ronald C. Brent The Media Source from Warehousing to Delivery The Media Source from Warehousing to Delivery Amanda Cook Armendariz | amanda.c@rbpub.com Reverse: The Media Source from Warehousing toPart 2: Parcel Delivery PARCEL MANAGING EDITOR The Media Source from Warehousing to Delivery EDITOR Dan O’Rourke | dan.o@rbpub.com Reverse: PARCEL TRENDS 16 By Mike Williams PARCEL CIRCULATION Rachel Spahr | rachel@rbpub.com Tagline: CONTRIBUTING WRITERS Lisanne Guerrera, Ted Kauffman Bill Razzouk, Tim Sailor, Mike Williams The Media Source From Warehousing to Delivery PRODUCTION DIRECTOR Chad Griepentrog GRAPHIC DESIGN Tiffany Falkner Kelli Cooke, Greg Middleton ADVERTISING Kathy Fay | kathy.f@rbpub.com Ken Waddell | ken.w@rbpub.com Josh Vogt | josh@rbpub.com 20 PARCEL Tips from those in the know By Tim Sailor Are You Managing your Parcel Network? Or is it managing you? The Media Source from Warehousing to Delivery 18 How to Create Shipping Profit Centers Tagline: The Media Source From Warehousing to Delivery 20 Regionals: More Shippers Hit the Ground Running Economic crisis drives companies toward lower-priced alternatives By Ted Kauffman 2901 International Lane Madison WI 53704-3128 608-241-8777 • Fax 608-241-8666 www.PARCELindustry.com OPERATIONS 24 24 Handling Product Returns A costly expense or an opportunity to build customer loyalty? By Bill Razzouk REPRINTS For high-quality reprints, please contact our exclusive reprint provider. FosteReprints • 866-879-9144 • www.marketingreprints.com PARCEL (ISSN 1081-4035) is published 9 times a year by RB Publishing Inc. All material in this magazine is copyrighted 2008 © by RB Publishing Inc. All rights reserved. Nothing may be reproduced in whole or in part without written permission from the publisher. Any correspondence sent to PARCEL, RB Publishing Inc. or its staff becomes the property of RB Publishing, Inc. The articles in this magazine represent the views of the authors and not those of RB Publishing Inc. or PARCEL. RB Publishing Inc. and/or PARCEL expressly disclaim any liability for the products or services sold or otherwise endorsed by advertisers or authors included in this magazine. SUBSCRIPTIONS Free to qualified recipients: $12 per year to all others in the United States. Subscription rate for Canada or Mexico is $35 for one year and for elsewhere outside of the United States is $55. Back-issue rate is $5. Send subscriptions or change of address to PARCEL, P.O. Box 259098, Madison WI 53725-9098. Allow six weeks for new subscriptions or address changes. BONUS 26 PARCEL Forum Continues to Deliver the Goods We can truly say this year’s event was the best yet. By Lisanne Guerrera 26 DEPARTMENTS 6 | editor’s note 32 | new products & services 8 | what would augello say? 33 | advertiser index 28 | product profile 30 | on the mark 4 November 2008 34 | wrap up http://www.PARCELindustry.com http://www.marketingreprints.com
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