Up Time Magazine- August/September 2008

EAM vendor for implementation and only 20% used a third party. Although most companies have Information Technology (IT) Departments that are capable of installing complex CMMS/EAM Software, it is dangerous to leave important configuration decisions to internal company IT management. They are not familiar with the context within which maintenance operates and may base decisions on their own criteria and best judgment. Implementing CMMS/EAM is a highly specialized skill. To increase the ROI and productivity of a CMMS/EAM, consider using the vendor or a third party. Find an implementer who will partner with you for long term success. CMMS Best Practices Survey Data Does your company have a formalized CMMS training program for new employees that will use the system? N/A 1% avoid this obstacle or at least minimize its effects: A. Use a software vendor’s or 3rd party consultant to solve complex integration problems, not your own IT people. They are experts at the level the problem requires for resolution and you may find the solution showing up in future versions of the software. Of course – this is a general recommendation. If you have high confidence and experience with in house IT – it would be wise to use them. B. Make sure that you have budgeted a significant percentage of the project cost to create effective integration. Yes 39% No 60% CMMS/EAM Training Less than 40% of survey respondents offer formalized CMMS/EAM training for new maintenance employees. 41% budget less than $10,000 per year for ongoing CMMS/EAM training. Figure 7 - Formalized CMMS Training Program? 1) Lack of a CMMS/EAM Goals and Planned Outcomes – You would never take a trip to a destination you have never visited without consulting with some good directional resource like a map. You would not build a new building without blueprints. Yet, each day, some company sets off on a CMMS/EAM implementation without CMMS Best Practices Survey Data agreed upon goals or an idea what the How much is spent annually supporting your CMMS outcome will look like. Steps to avoid with software upgrades, software maintenance and this obstacle include: training? $25k - $50k 11% $50k - $750k 3) Lack of a Comprehensive Maintenance Strategy – Maintenance Management is a business process and CMMS/EAM software is the technology often used to automate and support that process. If there are flaws in your maintenance management strategy, CMMS/ EAM will not fix them. More likely the CMMS/ EAM will expose those flaws even quicker. To avoid this obstacle: A. Use strategies like Reliability Centered Maintenance (RCM) or PM Optimization to ensure that your maintenance management is based on a disciplined decision process. B. Get out into the field and see how things are working. The CMMS/EAM implementation team must spend time with various maintenance and production/operations staff. The CMMS/EAM must help each employee involved do his/her job better or more effectively. Staying in close communication and allowing an emotion free environment that rewards the discovery and reporting of problems. Additionally involving the stakeholders in discovering the solution will yield the highest results. Strategies like Reliability Centered Maintenance or PM Optimization will also enhance Maintenance Management. 4) Garbage Data – In an effort to maintain work order history or a bill of materials, “garbage” or information that is not consistent or accurate gets imported into a CMMS/EAM. Further problems can be created by nonuniform failure codes and other data as the CMMS/EAM project moves forward. When the people who use the CMMS/EAM start to lose confidence in the data, they will create workarounds and ways to access the information they need to do a job outside of august/september 2008 6% $75k - $100k $10k -$25k 16% 7% $100k - $250k 7% Over $250k 7% A. Create a business case and measurable goals using a cross functional team. Areas to focus on include increased output, reduced scrap, optimized spares inventory, increased maintenance productivity and enhanced support for manufacturing and production. B. Create a phased implementation plan. Design the project in phases that can each be completed in 30, 60 and 90 days. Start with the areas that can quickly generate a high ROI to overcome the human apathy and the corporate vision that does not see past each operating quarter. Under $10k No Response 39% 6% Figure 6 - Annual Spend on Supporting CMMS This is a huge area for improvement and gain. Training makes any system easier to use, and if people are comfortable using the system, they are more likely to participate in its success. Training will teach users how to make the CMMS/EAM work for them rather than them seeing the CMMS/EAM as extra work. Develop a strategy for CMMS/EAM training on a continuing basis for improved productivity. C. Report results at every opportunity and then repeat those reports at every opportunity. 2) Lack of Integration – Plug and play is only a concept and trying to seam various software applications together will not always work they way we would like them to. That does support the argument for an integrated suite of business applications like SAP, IFS or Oracle however; you may give up the optimization of dedicated applications in the process. To Five Obstacles to CMMS/EAM Success 24 40

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Up Time Magazine- August/September 2008 Contents Upfront Upclose Information Technology Lubrication Infrared Maintenance Management Motor Testing Precision Maintenance Reliability Ultrasound Vibration Upgrade

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