Housing Giants - September 10, 2008 - (Page 24) f e at u r e DAvID weekley HOmeS’ 2008 PArTNerS Of cHOIce AwArDS the following 8 companies received an a mark in both quality and service: a,a Boise Cascade Dow Honeywell James Hardie Seacoast Supply Simpson Strong-tie Suncoast Post-tension trane the following 8 companies received an a mark in either quality or service: Quality Service a BMC a eaton a Gaf-elk a Hunter Douglas a iLevel by Weyerhaeuser a Lennox HVaC a Moen a Home Depot a 2003. Any employee who works with a trade partner rates quality and service on a scale of 1 to 10. They also answer 10 feedback questions for the trade partner that guide how to do business with the builder. Weekley averages all those survey scores for a year (running from the beginning of the second quarter to the end of the first quarter of the following year), to reach a number grade it sends to each of its 150 trading partners. The survey is transparent. “We ask the trading partners to contact any of our employees who rate them at 7 or under,” says Justus, “then we ask the manufacturer to write a report, letting us know how that conversation went, and if any further action is required. Our goal is to open communication. Good things happen when smart people talk.” Weekley also gives each trading partner what it calls an “alpha ranking”— a letter grade, A to F — in 20 percent increments to show how each partner compares to the others. This allows Weekley to compare truss manufacturers with faucet makers in how each affects Weekley’s business. The Partners of Choice awards go to those manufacturers and suppliers achieving an A ranking in quality, service or both. “We don’t define quality or service,” Justus says, “because those terms have different meanings in various areas of the company.” 24 HOUSING GIANTS.9.10.08 www.HOUSINGGIANTS.cOm http://www.Housinggiants.com
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