Up Time Magazine - December 2008/January 2009 - (Page 36) Behaviors & Processes People Skills Mission & Vision Operational Execution Operation & Design Maintenance Manufacturing Performance Quality & Availability Cost & Benefits in multiple languages if applicable - Understand the unit of measure and report the raw data, not the end results - Use uniform reporting systems Benchmarking and Standardization PM Compliance Lagging Equipment Reliability Lagging Leading Maintenance Cost Lagging Leading Profitability Lagging Leading Figure 2 - Leading and Lagging Indicator Mapping So, we made a change in the reporting. Instead of asking plants to report the percent pro-active work completed, we asked them to report actual hours spent on pro-active work and the total actual hours worked. This changed the results completely; some plants captured only 60% of the total hours, which were typically the hours spent on proactive work. The hours on reactive work were not included in the total hours show, and thus a much higher percentage of proactive work was reported done than actual. Plants not capturing hours at all actually failed to report anything. Lessons learned on how we should measure are: - Provide clear definitions and examples, Cargill is a leading company in the food industry with over 1500 locations in more than 80 countries. Comparing and benchmarking within the company and with other industries is a challenge. During the last 10 years, a major change has been made within the company, from a focus on traditional lagging indicators to more leading indicators. Cargill has learned a great deal in the last 10 years, and many others can learn and benefit from both these lessons learned and from Cargill’s experience. In fact, these lessons learned drive the process of standardization of key performance indicators. important The Manufacturing Game® www.mfg-game.com (281) 812-4148 THE ORIGINAL GAME THAT PROMOTES AND SUSTAINS RELIABILITY We protect your investments like they were our own. Vibra Metrics We battle “bugs” everyday. Let us show you how to eliminate defects and • Vibration Sensors & Online Monitoring Products • Field Services, Engineering and Training 195 Clarksville Rd • Princeton Junction, NJ 08550 P:(609) 716-4075 • F:(609) 716-0706 • sales@vibrametrics.com www.mistrasgroup.com Begin the Road to Continuous Improvement 36 december/january 2009 http://www.mfg-game.com http://www.mistrasgroup.com http://www.mistrasgroup.com
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