Hospital Pharmacy - July/August 2018 - 229

229

Magrum and Weber
2.

3.

4.

5.

6.

Take Out Personal Bias: This is easier said than done.
It is imperative that all leaders and managers take out
any and all personal bias during the process, especially during the organizational-redesign planning.
Communication With Senior Leadership5: When undergoing a large organizational restructure, it is essential
to solicit support from hospital administration and
nursing colleagues. During the restructure at the
OSUWMC, we also incorporated human resources
and the college of pharmacy. It is critical to explain the
benefits and goals of the new structure to these leaders
and show how it aligns with the goals of the hospital.
Communication Within the Department: The majority of the anxiety, lack of understanding, and distress
of staff are usually related to lack of communication
from the leadership team. The staff must be included
in the change process in some sort of fashion. The
leaders must convey their overall vision for the
change and update staff with information regarding
what is going to happen, when, and why. These communications should occur frequently; in return, leaders should encourage staff to voice their concerns.
Anticipate Politics5: With any change, there will be
staff members who will see the change as threatening,
unfair, unwarranted, and so on, and there will be staff
members that lack faith in the change, experience anxiety, and fear the change. There will also be staff members who see the change as an opportunity to develop
the department or potentially enhance their personal
career. Leaders must anticipate the various reactions of
the staff members and prepare to act appropriately.
Lack of Measurement2: During the reorganization
process, it is important to not forget to establish new
metrics for performance. These metrics should measure both short- and long-term success. After the
reorganization is completed and working, all leaders
should continue to assess the roll out.

It is essential that the organizational structure must be
well understood and planned before, during, and after the
change. A specific change model that fits to the department
will need to be selected on a case-by-case basis. Leaders
should develop a step-by-step plan that considers all aspects
of the restructure and their department's specific needs to
succeed. The preparation and development of a new structure will be different depending on every organization and
pharmacy department. Once a committee of leaders is chosen to start the restructure, follow the 9 rules listed in Figure 2.
Last, it is inevitable that there will be challenges and setbacks. Be mindful of the issues that may arise and address
them in a timely matter.

The implementation of reorganization must be wellthought through and planned. At the OSUWMC, the
appointed interprofessional committee played a crucial role
in the success of the restructure planning. The goals of the
restructure at the OSUWMC focus on both the staff desire
for a unified vision and joined professional and personal
relationships and the pharmacy leadership team desire to
support the concept of "One Pharmacy" at the OSUWMC.

Conclusion
As discussed, there are various leadership strategies that
must be addressed when managing organizational change for
a pharmacy department restructure. Several fundamentals
and strategies discussed in this article will result in an effective and efficient pharmacy department restructure. This purpose of this article was to (1) describe the organizational
structure change process, (2) list known rules to follow when
redesigning an organizational structure, (3) briefly describe
the organizational change at the OSUWMC, and (4) describe
leadership strategies to overcome potential challenges of
organizational changes. The strategies discussed in this article and proposed sample template for organizational change
process may be used by a pharmacy department in an effort
to restructure their department.
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect
to the research, authorship, and/or publication of this article.

Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.

References
1. Carpenter M, Bauer T, Erdogan B. Principles of Management.
Boston, MA: Flat World Knowledge, Inc; 2009.
2. Aronowitz S, De Smet A, McGinty D. Getting organizational
redesign right. McKinsey Quarterly. June 2015. https://www.
mckinsey.com/business-functions/organization/our-insights/
getting-organizational-redesign-right. Accessed January 1,
2018.
3. Ray M, Breland B. Methods of fostering change in the practice model at the pharmacy department level. Am J Health Syst
Pharm. 2011;68:1138-1145.
4. Aiken C, Keller S. The irrational side of change management.
McKinsey Quarterly. April 2009. https://www.mckinsey.com/
business-functions/organization/our-insights/the-irrationalside-of-change-management. Accessed January 8, 2018.
5. Knoer S, Pastor J, Phelps P. Lessons learned from a pharmacy
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https://www.mckinsey.com/business-functions/organization/our-insights/getting-organizational-redesign-right https://www.mckinsey.com/business-functions/organization/our-insights/getting-organizational-redesign-right https://www.mckinsey.com/business-functions/organization/our-insights/getting-organizational-redesign-right https://www.mckinsey.com/business-functions/organization/our-insights/the-irrational-side-of-change-management https://www.mckinsey.com/business-functions/organization/our-insights/the-irrational-side-of-change-management https://www.mckinsey.com/business-functions/organization/our-insights/the-irrational-side-of-change-management

Table of Contents for the Digital Edition of Hospital Pharmacy - July/August 2018

Ed Board
TOC
Antibiotic Stewardship: The Health of the World Depends on It
ISMP Medication Error Report Analysis: CycloSPORINE Dispensing Errors
ISMP Adverse Drug Reactions
Summaries of Safety Labeling Changes Approved By FDA: Boxed Warnings Highlights January-March 2018
Restructuring a Pharmacy Department: Leadership Strategies for Managing Organizational Change
Angiotensin II
RxLegal: A Rapid Review of Right-To-Try
New Medications in the Treatment of Hereditary Transthyretin Amyloidosis
Significant Published Articles for Pharmacy Nutrition Support Practice in 2017
Utilization of Lean Techniques in Pharmacy Residency Training: Modifying the PGY1 Management and Leadership Experience
Impact of a Clinical Decision Support Tool on Cancer Pain Management in Opioid-Tolerant Inpatients
Lyme Carditis: A Case Report and Review of Management
Impact of the Implementation of Project Re-Engineered Discharge for Heart Failure patients at a Veterans Affairs Hospital at the Central Arkansas Veterans Healthcare System
Evaluation of Oritavancin Use at a Community Hospital
Hospital Pharmacy - July/August 2018 - Cover1
Hospital Pharmacy - July/August 2018 - Cover2
Hospital Pharmacy - July/August 2018 - 201
Hospital Pharmacy - July/August 2018 - 202
Hospital Pharmacy - July/August 2018 - 203
Hospital Pharmacy - July/August 2018 - 204
Hospital Pharmacy - July/August 2018 - 205
Hospital Pharmacy - July/August 2018 - Ed Board
Hospital Pharmacy - July/August 2018 - 207
Hospital Pharmacy - July/August 2018 - TOC
Hospital Pharmacy - July/August 2018 - 209
Hospital Pharmacy - July/August 2018 - 210
Hospital Pharmacy - July/August 2018 - 211
Hospital Pharmacy - July/August 2018 - 212
Hospital Pharmacy - July/August 2018 - 213
Hospital Pharmacy - July/August 2018 - Antibiotic Stewardship: The Health of the World Depends on It
Hospital Pharmacy - July/August 2018 - 215
Hospital Pharmacy - July/August 2018 - 216
Hospital Pharmacy - July/August 2018 - ISMP Medication Error Report Analysis: CycloSPORINE Dispensing Errors
Hospital Pharmacy - July/August 2018 - 218
Hospital Pharmacy - July/August 2018 - 219
Hospital Pharmacy - July/August 2018 - ISMP Adverse Drug Reactions
Hospital Pharmacy - July/August 2018 - 221
Hospital Pharmacy - July/August 2018 - 222
Hospital Pharmacy - July/August 2018 - Summaries of Safety Labeling Changes Approved By FDA: Boxed Warnings Highlights January-March 2018
Hospital Pharmacy - July/August 2018 - 224
Hospital Pharmacy - July/August 2018 - Restructuring a Pharmacy Department: Leadership Strategies for Managing Organizational Change
Hospital Pharmacy - July/August 2018 - 226
Hospital Pharmacy - July/August 2018 - 227
Hospital Pharmacy - July/August 2018 - 228
Hospital Pharmacy - July/August 2018 - 229
Hospital Pharmacy - July/August 2018 - Angiotensin II
Hospital Pharmacy - July/August 2018 - 231
Hospital Pharmacy - July/August 2018 - 232
Hospital Pharmacy - July/August 2018 - 233
Hospital Pharmacy - July/August 2018 - RxLegal: A Rapid Review of Right-To-Try
Hospital Pharmacy - July/August 2018 - 235
Hospital Pharmacy - July/August 2018 - New Medications in the Treatment of Hereditary Transthyretin Amyloidosis
Hospital Pharmacy - July/August 2018 - 237
Hospital Pharmacy - July/August 2018 - 238
Hospital Pharmacy - July/August 2018 - Significant Published Articles for Pharmacy Nutrition Support Practice in 2017
Hospital Pharmacy - July/August 2018 - 240
Hospital Pharmacy - July/August 2018 - 241
Hospital Pharmacy - July/August 2018 - 242
Hospital Pharmacy - July/August 2018 - 243
Hospital Pharmacy - July/August 2018 - 244
Hospital Pharmacy - July/August 2018 - 245
Hospital Pharmacy - July/August 2018 - 246
Hospital Pharmacy - July/August 2018 - Utilization of Lean Techniques in Pharmacy Residency Training: Modifying the PGY1 Management and Leadership Experience
Hospital Pharmacy - July/August 2018 - 248
Hospital Pharmacy - July/August 2018 - 249
Hospital Pharmacy - July/August 2018 - 250
Hospital Pharmacy - July/August 2018 - 251
Hospital Pharmacy - July/August 2018 - 252
Hospital Pharmacy - July/August 2018 - 253
Hospital Pharmacy - July/August 2018 - 254
Hospital Pharmacy - July/August 2018 - 255
Hospital Pharmacy - July/August 2018 - Impact of a Clinical Decision Support Tool on Cancer Pain Management in Opioid-Tolerant Inpatients
Hospital Pharmacy - July/August 2018 - 257
Hospital Pharmacy - July/August 2018 - 258
Hospital Pharmacy - July/August 2018 - 259
Hospital Pharmacy - July/August 2018 - 260
Hospital Pharmacy - July/August 2018 - 261
Hospital Pharmacy - July/August 2018 - 262
Hospital Pharmacy - July/August 2018 - Lyme Carditis: A Case Report and Review of Management
Hospital Pharmacy - July/August 2018 - 264
Hospital Pharmacy - July/August 2018 - 265
Hospital Pharmacy - July/August 2018 - Impact of the Implementation of Project Re-Engineered Discharge for Heart Failure patients at a Veterans Affairs Hospital at the Central Arkansas Veterans Healthcare System
Hospital Pharmacy - July/August 2018 - 267
Hospital Pharmacy - July/August 2018 - 268
Hospital Pharmacy - July/August 2018 - 269
Hospital Pharmacy - July/August 2018 - 270
Hospital Pharmacy - July/August 2018 - 271
Hospital Pharmacy - July/August 2018 - Evaluation of Oritavancin Use at a Community Hospital
Hospital Pharmacy - July/August 2018 - 273
Hospital Pharmacy - July/August 2018 - 274
Hospital Pharmacy - July/August 2018 - 275
Hospital Pharmacy - July/August 2018 - 276
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