ABA Banking Journal Competitiveness Survey 2008 - (Page S11) Remote Deposit Capture: Making the Promise Pay Off B offer or plan to offer sury and cash management product suite. ack in late 2005, Gordon Coleman, awaiting regulatory Regnier (pronounced “Ray-neer”) says that his employapproval of his Patriot Federal Bank’s charter, found ees have helped make remote capture fly at his bank behimself and another senior officer of the fledgling savcause they can help customers work their way through ings institution in a seminar about Check 21. Along the equipment and software issues and handhold them until way, he recalls, the speaker touched on the then they feel comfortable with the service. Already, the sernew concept of remote deposit capture. “That’s for us!” the veteran banker said to his colleague. And Exhibit 25 Exhibit 26 within a year after >Before offering remote capture, >Is remote capture profitable opening its doors, the did you lose any clients because on a standalone basis? you didn’t offer it? $34 million-assets bank, in Canajoharie, N.Y., began ofYes fering remote deposit capture Banks over 5.2% to its customers. $1 billion saw (8%) profits most Once a bustling stop often: 36.4% No for the passenger boats 54.2% Not sure No 21.7% Don’t know on the Erie Canal and now 78.9% (67%) 15.9% (25%) right off Interstate 90, Canajoharie remains a competitive Yes 24.1% market. Offering customers a depository “on-ramp” onto the new thoroughfare, the information Exhibit 28 superhighway, is a plus. Coleman Exhibit 28 Percentages in parentheses reflect 2007 survey report. says offering remote capture helped >Has offering remote capture Exhibit 27 the bank attract the business of several helped retain business clients? >Has offering remote deposit capture larger commercial comattracted new business clients? panies, including a manufacturer, a trucking comNo pany, and a Yes 8.6% (12.4%) big lumber58.5% (64.5%) Don’t know Yes 13.7% (25%) yard, as well 71.2% (59.6%) Don’t know as profession20.2% (28.1%) BY ASSET SIZE YES al offices. No Under $500 million 56.4% remote $501-$999 million 51.2 27.8% (10.5%) While re$1 billion-up 82.1 deposit capture mote capture Is a “reality check” helped this shaping up? young institution Percentages in parentheses reflect 2007 survey report. Percentages in parentheses reflect 2007 survey report. get off the ground, the Exhibit 29 Exhibit 30 service has meant good business, as >Will remote capture affect >Has your bank experienced well, to the much larger Bank of Blue your branching strategy? any RDC-related fraud? Valley, in Overland Park, Kan., part of the Kansas City, Mo., metropolitan Yes area. 0.9% Being one of the RDC pioneers in the Too soon to tell metro market helped, says Bob Regnier, 50% (57%) president and CEO of the $715 millionNo 31.5% (29.1%) assets bank. But he thinks one of Bank of Blue Valley’s advantages, beyond the No Yes technology, is the people who sell the 99.1% 18.5% (14%) service. While RDC is “owned” by the deposit function at Patriot Federal, a smaller institution—at Bank of Blue ValBusiness banks predicted much heavier impact, ley remote capture is part of the trea28.9% yes, though not as high as previous survey (36%). RDC RESULTS: A strategic look 65% Competitiveness Survey 2008 ABA BANKING JOURNAL/MARCH 2008 S11 http://www.patriotfederalbank.com http://www.bankbv.com http://www.bankbv.com
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