ABA Banking Journal Competitiveness Survey 2008 - (Page S15) Remote capture (cont’d.) vice has been a tremendous customer retention tool, on top of the new business accounts it has brought in. Case in point is a very important client, a consulting firm, that centralized its operations in Denver, Colo., a few years ago, but, because of the bank’s strong customer service, maintained its relationship with Bank of Blue Valley. An awkward point was getting deposits into the consulting firm’s account. In its business, it tends to receive very large checks. These were going to the bank via express services. And then Bank of Blue Valley introduced remote capture about 18 months ago. The bank flew out one of Regnier’s young experts and the firm took to it quickly. “That product really helped solidify that relationship,” says Regnier. The experiences of these two banks underscore a key finding of the remote capture section of this year’s survey: community Exhibit 40 >Does your bank generally charge for remote capture service? No 24.6% Yes 75.4% REGIONAL TREND YES Central West Southwest Northeast Midwest Southeast 93.9% 78.6 76.3 72.5 71.4 66.7 Exhibit 39 Exhibit 41 >Which word best describes your RDC strategy? >How does remote capture pricing compare to standard deposit pricing? Offensive 66.8% There was little difference by bank size, but regionally REGIONAL TREND OFFENSIVE Defensive 33.3% Less expensive 15.2% (13.3%) About the same 35.2% (34.9%) Northeast Southeast Southwest Central West Midwest 78.3% 71.4 66.2 62.7 60.9 58.8 More expensive 23.3% (18.1%) Varies by customer 26.2% (32.5%) Exhibit 37 Exhibit 38 PROJECTED USAGE POTENTIAL PRESENT USAGE, ACTUAL >What portion of your business customer base will your RDC user base represent by 2010? RA GE DI A N >What portion of your remote capture signups actively use this service? AV ER AG E AN ME AV E BY ASSET SIZE ME BY ASSET SIZE All institutions Under $500 million $501-$999 million $1 billion-up 18.4% 20.2% 15.1% 13% 15% 15% 10% 9.5% All institutions Under $500 million $501-$999 million $1 billion-up 83.9% 82.1% 82.8% 95% 99% 99% 99.5% 99.5% Competitiveness Survey 2008 ABA BANKING JOURNAL/MARCH 2008 S15 DI
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