ABA Banking Journal Competitiveness Survey 2008 - (Page S9) Exhibit 18 >How difficult would it be in your market to find a qualified candidate for these posts? Hard Very Hard Exhibit 17 >Does your bank currently employ a full-time IT head? BY ASSET SIZE YES RANKING IN 2007 SURVEY 3 Business lender 43% 50.4% 93.4% 4 IT officer 43.6% 49.3% 92.9% Under $500 million 51.7% $501-$999 million 94.4 $1 billion-up 100 Yes 59.3% 2 Compliance officer 45.2% 46.9% 92.1% 5 Trust officer 44% 46.9% 90.9% 7 Sales/business development manager 55.7% 35% 90.7% No 40.7% 6 Chief financial officer 47.7% 43% 90.7% Virtually all expect this to continue five years from now. 1 Chief risk officer 57.6% 32.1% 89.7% 8 Operations officer 58.5% 29.6% 88.1% Exhibit 19 11 Ag lender 54.4% 32.1% 86.5% >How does your bank handle core processing? 10 Investment sales representative 52.3% 30.7% 83% Combination of both 4.5% Outsourced 51.2% In-house 44.3% 13 Insurance sales representative 53.7% 26.8% 80.5% For most banks, this is a long-term choice. Only 7% had made a change in the last three years. And only 5% expect to make a change over the next year. 9 Internal auditor 53.8% 26.3% 80.1% 12 Marketing officer 54.1% 21.3% 75.4% 15 In-house attorney 46.1% 27.8% 73.9% 14 Mortgage lender 53.6% 15.3% 68.9% BY ASSET SIZE IN-HOUSE OUTSOURCED COMBO 16 Consumer lender 54.5% 10% 64.5% Under $500 million $501-$999 million $1 billion-up 42% 52.1 60.5 54.1% 37 39.5 3.9% 11 0 17 Administrative/support staff 47.1% 10.2% 57.3% 18 Tellers 43.5% 7.1% 50.6% Exhibit 20 >Has your bank changed core system vendors within five years? Considering a change 1.2% >What was the main reason you switched? Found competitive product better Vendor merger 12.9% 34.1% 10.6% Negotiated better price with vendor No 82.3% Yes 16.5% 10.6% Reliability issues with vendor >If yes, why? 7.1% Vendor asked us to change 5.9% Shift in bank strategy vendor couldn’t meet 5.9% Merger or acquisition by bank 3.1% Timeliness issues with vendor 2.4% Price hike by original vendor 7.1% Other Competitiveness Survey 2008 ABA BANKING JOURNAL/MARCH 2008 S9
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