ABA Banking Journal - November 2007 - (Page 17)

briefing ABA Resources Help customers understand subprime ABA has developed a new Subprime Mortgages Communication Kit available online at aba.com to prepare bankers and their employees to talk to customers and answer questions about the subprime lending issue. The kit will “help your employees better understand the issue and help you all communicate with people and businesses within your community,” ABA President and CEO Ed Yingling said in a memo to bank chief executives. One message from the kit: “Banks didn’t cause the crisis, and it is the health and strength of the nation’s banking industry that has kept it from being much worse,” Yingling said. ABA is emphasizing this message during media interviews and educating reporters about the differences between bank and nonbank lenders, Yingling said. It also is working with Congress to ensure that corrective action affects the lenders who caused the problem, not those who didn’t. Using the kit’s contents, banks can communicate with their customers and answer their questions about the turmoil in the subprime mortgage market. To download the kit, go to aba.com and click on “Communications Tools.” Have some fun at Universal Studios Florida Theme Park before, or after, attending the ABA National Conference for Community Bankers in Orlando. ABA National Compliance School Miami, FL Jan 25-31 ABA Insurance Risk Management Annual Conference & Meetings Indian Wells, CA Jan 27-30 ABA Managed Account Forum San Diego, CA March 10-11 ABA Wealth Management and Trust Conference San Diego, CA March 12-14 ABA National Compliance School Atlanta, GA April 4-10 ABA National Commercial Lending School & ABA Graduate Commercial Lending School Dallas, TX Apr 13-18 ABA National Trust School ABA Graduate Trust School Atlanta, GA April 27- May 3 ABA School of Bank Marketing and Management Dallas, TX May 3-9 ABA Information Security Forum Baltimore Marriott, MD April 6-9 Free frontline compliance training arrives Ongoing employee training on bank regulatory compliance has become essential yet difficult to implement because of high turnover and shifting regulation. To address this growing need, ABA has launched the free, members-only Frontline Compliance Training program. As a part of ABA membership, banks will receive unlimited access to 73 online courses, which were developed with contributions from senior industry compliance experts. With their help, ABA designed up-to-date and appropriate course content to train tellers, customer service representatives, personal bankers, call center representatives, and consumer lenders. The training will equip frontline employees with current regulatory compliance information that is needed to work competently in the banking industry. “We piloted this program for many months, and the bankers who participated were all enthusiastic about it,” said ABA President Ed Yingling. “This free offer will relieve banks of the mounting costs typically associated with training.” ABA’s Frontline Compliance Training program gives bankers the ability to track and document participants’ results, a feature appreciated by bank regulators. The online training will educate employees on a full range of frontline compliance topics such as: • Bank Secrecy Act for tellers; • Privacy for customer service representatives; • Fair Credit Reporting Act for call center representatives; • Expedited Funds Availability for tellers; and • Real Estate Settlement Procedures Act for consumer lenders. For a full list of compliance training courses or an online preview visit www.abafrontline.com. To enroll, call 1-800-BANKERS or visit our website New insurance protection offered by ABA ABA has announced that the ABA-sponsored insurance program, underwritten by Progressive Casualty Insurance Co., has introduced a new coverage to address bank directors’ concerns regarding their personal liability. The new coverage—called “A-Side Plus”—expands the directors and officers’ policy by providing a separate, dedicated limit of liability to protect bank directors when they cannot be indemnified by the bank. In addition, the coverage is not rescindable Continued on p.18 www.ababj.com/subscribe.htm ABA BANKING JOURNAL/NOVEMBER 2007 17 http://www.aba.com http://www.aba.com/Conferences+and+Education/CMS_sched2.htm http://www.aba.com http://www.abafrontline.com http://www.ababj.com/subscribe.html

Table of Contents Feed for the Digital Edition of ABA Banking Journal - November 2007

ABA Banking Journal - November 2007 Contents Editor’s Column Briefing: Good News for Mortgages Sleight of Mind N.Y. Hiring Bonanza May Be Bane Snapshot: A Look at Held-For-Investment Loan Growth ABA Resources ABA Chairman’s Position “The Moose Bank” Thrives on Manufactured Housing Loans Finding the Middle Way for Your Bank’s Retirement Program Pass the Aspirin Cover Story: Self-Service Steps Up DIY U.K. Style Marketing to Millennials Getting Real With “Gen Wired” Ethnic Marketing: Disinterested Banking Getting Good at Global Sourcing Case in Point Turn Compliance on It's Head Banker’s Mart To Advertise/Index of Advertisers The Economy

ABA Banking Journal - November 2007

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