ABA Banking Journal - November 2007 - (Page 42)

COVER STORY alty programs were a priority. North America, says research firm Summit Research Associates, Rockville, Md., is predicted to have a 97% increase in kiosk installations from 2006 to 2009. What’s important in this transition to deploying self-service kiosks, says Triton’s Sholes, is to make sure to deliver function-specific devices rather than some form of universal device. “Early kiosk experiments featured devices that had too many functions in one machine,” Sholes explains. “The trick to smart, effective deployment is to keep devices specialized, so you have something for bill payment, let’s say, something for deposit automation in banking,” Sholes explains. “What you don’t want to do is load up a few ATMs in your lobby and slow them down,” he explains. Still, he’s not down about it. “However, the dynamic around self-service is beginning to change and that we just might be able to tip the perception of self-help as something more interesting, less robotic, perhaps, than the general public tends to think of it today.” Open source code would help What else could support a transition to fuller transactions ATMs? For starters, Silva would like to see a software cottage industry around advanced ATM functionality emerge in the U.S., the way it did with two-factor authentication for internet banking. (Traditionally, ATM software was strictly proprietary. The advent of newer networking protocols and a client server paradigm that lets standardized software run on many different hardware platforms, has meant more options for banks striving to keep maintenance costs down.) Going forward, Silva says, open source code and widespread movement to internet network protocols will allow for more interesting customer experiences at a given device. “These days, ATM manufacturers do customizations on a one-off basis for many banks that decide they want to try something interesting,” says Silva. “You would see a faster ATM transaction development cycle if a scrum of software vendors stepped in to offer third-party solutions as an alternative to merchant controlled independent sales organization machines.” BJ 42 NOVEMBER 2007/ABA BANKING JOURNAL www.ababj.com/subscribe.html http://www.summit-res.com http://www.summit-res.com http://www.coinsorter.com http://www.coinsorter.com http://www.ababj.com/subscribe.html

Table of Contents Feed for the Digital Edition of ABA Banking Journal - November 2007

ABA Banking Journal - November 2007 Contents Editor’s Column Briefing: Good News for Mortgages Sleight of Mind N.Y. Hiring Bonanza May Be Bane Snapshot: A Look at Held-For-Investment Loan Growth ABA Resources ABA Chairman’s Position “The Moose Bank” Thrives on Manufactured Housing Loans Finding the Middle Way for Your Bank’s Retirement Program Pass the Aspirin Cover Story: Self-Service Steps Up DIY U.K. Style Marketing to Millennials Getting Real With “Gen Wired” Ethnic Marketing: Disinterested Banking Getting Good at Global Sourcing Case in Point Turn Compliance on It's Head Banker’s Mart To Advertise/Index of Advertisers The Economy

ABA Banking Journal - November 2007

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