ABA Banking Journal - December 2011 - (Page 10)
Dealing with now; eye on the future
You couldn’t have picked three more different banks to participate in a panel on the future of banking. PNC Financial Services Group, USAA Federal Savings Bank, and the First National Bank of Kansas run the gamut of different charters and asset sizes, but on the subjects of risk, technology, regulation, and customer service, their shared views outweigh their differences. Regarding regulations, for example, David Bohne (2nd from left, above), president of USAA FSB, the San Antonio-based banking unit of USAA, said the bank had previously allocated 10% of its capital investment dollars to handle regulatory requirements. Now it’s 50% “to handle all the new laws coming our way.” Community banker Craig Meader (2nd fr. right) noted: “Our efficiency ratio was 60% before the Dodd-Frank Act was passed. Now it’s 73% and rising.”
10 | ABA BANKING JOURNAL | december 2011
ABA AnnuAl convention
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