Marketing Times - December 2007/January 2008 - (Page 20)

4. Poor team language Communication is the root of most problems, and ineffective teamwork is no different. While traditional communication between two people is vital, ineffective internal communication in a team setting will result in disaster. The first sign of an internal breakdown is “me” centered language, which is not healthy to accomplish the ultimate goal. Often this occurs in the subconscious mind and is never noticed. In the workplace the language typically sounds like, “I think it should have been done this way” or maybe, “I just don’t get it.” One of the biggest offenders is the phrase “It’s not my job.” These are all “me” statements because they revolve around one person rather than the team. Every team goes through a development process. In the beginning each member is about his or her individual performance, and as the team matriculates, it becomes more about the whole of the team. As a team begins to trust and respect each other, the process moves more smoothly. A successful leader focuses on the communication of “we” and not individual success or failure. Once the mind begins to process the difference in internal language, the external language follows suit. In a team environment, it’s what went right or wrong not who succeeded or who caused the mishap. When a team performs at peak levels, everyone feels as though they were an integral part of something successful. Success allows the team to experience more focus, cooperation, productivity and impact throughout the entire organization, as well as to their customers and vendors. Teamwork is not about getting along with everyone because, let’s face it, that will never happen. If we understand another person’s behaviors, and adapt ours to a more team-centered approach, we can become better producers. That is the little secret of playing nice in the sandbox. About the Author: Gregg, founder of Gregg Gregory, LLC, works with organizations to create a culture where people work together and perform at peak levels. Through his interactive workshops and consulting, Gregg’s clients achieve greater team focus, cooperation, productivity, and impact. His experience includes more than two decades of human resources, real estate, mortgage banking, as well as radio and television broadcasting. Please contact Gregg at: 866-764TEAM or visit: www.GreggSpeaks.com. SMEI Certified Professional SalespersonTM (SCPSTM) clAss of 2007 Toumert Al Khalloufi SCPS Shane Andrews SCPS Matthew Arntzen SCPS Frederick Balzarini SCPS Jon-Paul Brinkman SCPS Joe Buege SCPS Robert Capranica SCPS Andy Chang SCPS Pete Chromczak SCPS Jeff Daniel SCPS Jim Dillard SCPS Christiaan Engstrom SCPS Roger Garm SCPS Kara Gibbons SCPS Todd Joefreda SCPS Yu Ning Liu SCPS Polly Longserre SCPS Jon Mastel SCPS Loren McDaniel SCPS Brian Mertz SCPS Joe Morales SCPS Brian Niles SCPS Cory Patterson SCPS Cong Peng SCPS Ben Peters SCPS Mandi Prinsen SCPS Michael Sandburg SCPS Becky Shaver SCPS Kuanli Shi SCPS Randy Skinner SCPS Jim Stange SCPS Michael Stewart SCPS Michael Swichtenberg SCPS Nish Topiwala SCPS Sarah Trowbridge SCPS Kells Walker SCPS Ryan Wilson SCPS Bei Zhang SCPS Congratulations! 20 marketingtimes http://www.GreggSpeaks.com

Table of Contents Feed for the Digital Edition of Marketing Times - December 2007/January 2008

SMEI Certified Professional Salesperson Certified Sales Executives Certified Marketing Executives Marketing Times - December 2007/January 2008 Contents Chairman's Report An Interview with David Neeleman Founder & Chairman of Jetblue Airlines President's Message Integrated Marketing in the Digital Economy Professional Certification Class of 2007 Marketing Tips SMEI and Puerto Rico Affiliate Partner for Certification Success Selling Skills Why all Star Teams Fail

Marketing Times - December 2007/January 2008

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