Managing Automation - December 2008 - (Page 46)

PRODUCT SCAN 640 x 480 full-frame resolution at 90 frames per second in 24-bit color. The PC-Eyebot is said to provide 360-degree wrap-around inspection of containers and labels, for example, for bottling and canning lines. www.managingautomation.com/toshibateli ROCKWELL AUTOMATION DESIGN AND CONFIGURATION ockwell Automation is offering RSLogix 5000 engineering software providing three new advanced process control (APC) function blocks. To improve productivity and lower operational costs, the APC blocks allow simpler multi-variable control with automatic tuning. Control strategy im- R plementation with the new blocks includes internal model control, coordinated control, and modular multi-variable control. With this version, Rockwell offers AllenBradley ControlLogix redundancy configuration, which improves throughput capacity and switchover time. A runtime partial import feature helps to deploy, upgrade, and maintain continuous process applications. www.managingautomation.com/rockwell3 most popular CRM apps CLEARORBIT RFID LABEL PRINTING A look at the 10 most often compared customer relationship management products listed in ManagingAutomation.com’s TechMATCH directory (8/1/08 - 10/31/08): 1. Oracle-Siebel Customer Relationship Management, which offers comprehensive CRM capabilities, tailored industry solutions, role-based customer intelligence, and pre-built integration 2. Exact Synergy, a browser-based business tool that unites disparate systems into one data source; relationship control capabilities include CRM, supply chain management, and partner relationship management 3. Plexus Online, a Web-based business management system for manufacturers, including a full suite of tools for managing the sales process, from quote tracking and order entry modules to release accounting, shipment tracking, and revenue reporting 4. EnterVision, from Innovative Solutions International, an enterprise application suite designed for the process manufacturing, discrete manufacturing, and distribution industries; includes full-featured customer relationship management, including contact management, sales call reporting, quotations, samples, and order processing 5. Infor CRM Epiphany, comprising integrated marketing, sales, and service functionality, and built on a J2EE-based services-oriented architecture platform 6. Software 21’s FlexGen 4 - AE, made up of four integrated applications — CRM, ERP, SCM, and business intelligence — and designed to support sophisticated manufacturing of complex products, such as avionics, medical devices, and aerospace components 7. Onyx Software, from Consona, designed to organize all customer information, processes, and interactions; provides a holistic view of customer interactions and requests, tools to provide consistent service levels, and analytics for measuring business goals 8. PROS Pricing Optimization, which helps companies determine pricing strategies by analyzing the relationships among demand, price, and profit margin, along with operational and financial constraints 9. Zilliant Precision Pricing Suite of price management and optimization software applications, which help companies maximize revenue and margins through precise price segmentation, analysis, setting, and execution 10. StayinFront CRM, which manages and integrates all aspects of customer interaction, including sales, marketing, and customer support, and available either as a hosted application or installed on a corporate network; also supports a wide variety of mobile devices C learOrbit is offering a bar code and RFID print management software product in its Compliance Label Manager (CLM) product line. The Compliance Label Manager Pro allows users to quickly design and print labels that incorporate bar codes and RFID sensors and that meet both internal and customer labeling requirements. CLM Pro joins the company’s Compliance Label Manager product, which helps users respond to frequently changing labeling requirements. CLM Pro consists of a print server and label design studio. The product allows users to quickly design labels and store designs where they can be accessed by users inside and outside the organization. The tool helps manufacturers improve responsiveness to customers and avoid costly customizations and label format updates. CLM Pro is available now under a 30-day trial program. www.managingautomation.com/ClearOrbit3 STAYINFRONT INC. CUSTOMER RELATIONSHIP MANAGEMENT W ith version 11 of its eponymous customer relationship management product, StayinFront delivers both a customer database tool and an analytics engine aimed at helping companies draw maximum value from their customer base. StayinFront Analytics, which is also sold as a stand-alone product, makes version 11 ma 46 2008 December http://www.managingautomation.com/toshibateli http://www.managingautomation.com/rockwell3 http://www.managingautomation.com/ClearOrbit3

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Managing Automation - December 2008 Contents Take 1 Business Objects Chief Says Union with SAP Meets Objectives After One Year Yes, Emerson, Too, Is in the MES Market Infor Chief Puts Off IPO, Restarts Buying Plans Kronos Now Tracks Shop Floor Machines IQMS Rolls Out User Interace, Other Upgrades Notes Five Ideas for Demand Planning Building on the SOA Blueprint Innovation Now A Team Effort Lean %2B Technology = LEAN^2 Finding Flaws Before They Spread Product Scan Advertiser Index Next

Managing Automation - December 2008

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