Training Industry Quarterly - Fall 2008 - (Page 6) IN THIS ISSUE INFO FOCAL POINT: EXCHANGE PEER REVIEWS: 31 The Importance and Growth of Customer Training By Tracy Hollister In these tough economic times, many organizations are relying on the customer to help hold things together. That means customer training is more than an option; it’s good business. 35 Meet Josh Blair For Josh Blair, the CLO spot was just one stop en route to the senior HR post at TELUS. But as this chief people person knows, learning is still a top priority. 38 Meet Bob Dean Bob Dean may have had a “left-brain” approach to business combined with his “right-brain” creativity. But as learning leader for Heidrick & Struggles, education has become a single-minded mission. CASEBOOK: 42 Training America’s High-Flying Heroes By Tim Sosbe All training is high-stakes, but some outcomes are indeed more crucial than others. When it comes to aviation training for the U.S. Navy, Marines and Coast Guard, failure is not an option. 40 Meet Mark Myette Leaving behind a lucrative sales career to focus on learning & development can be a costly sacrifice. But for Mark Myette of Pitney Bowes Management Services, it was the choice that registered success. 8 Ezine email Share thoughts, suggestions and resources in our open forum. AD INDEX You’re just one click away from the industry’s leading suppliers. ACS 2 LORE INTERNATIONAL INSTITUTE 4 BRAINSHARK 9 TRAININGINDUSTRY.COM 10 MICROTEK 12 GEOLEARNING 14 ADOBE 30 6 QUICK LINK: ADOBE 34 QUICK LINK: MICHAEL F. ANDREW 34 QUICK LINK: TOM O’TOOLE 34 QUICK LINK: THE PEOPLE PROCESS 34 TRAINING INDUSTRY QUARTERLY 34 TRAINING INDUSTRY WEBINARS 44 ELEMENT K 46 Training Industry Quarterly, Fall 2008 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ http://www.trainingindustry.com/TIQ
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