Training Industry Quarterly - Spring 2008 - (Page 23)

WHEN CONTENT IS DELIVERED ONLINE, THE LEARNING EXPERIENCE DELIVERED BY THE LCMS MAY BE TAILORED TO MATCH A LEARNER’S PROFILE. Alternatively, asset-based systems store content separately from the presentation format. Therefore, the manner in which the content was created will not impact its ability to be reused. Any single element, be it a graphic or a paragraph, automatically exists in the LCMS as a content asset available for sharing. As a result, the focus of authors in an asset-based LCMS is not to create handcrafted pages but instead to focus on the creation and assembly of learning assets. Thus, organizations should take into account their development methodologies and the likelihood of creating content that can be used across multiple courses and/or multiple delivery methods. Those that see a real opportunity to experience efficiencies by sharing and reusing content between courses, divisions, branches or audiences will have more incentive to consider the asset-based approach since it simplifies the sharing process. Organizations that do not expect to share content across multiple courses or provide multiple variations of the base content may find the page-based approach an appealing alternative. Providing Multiple Output Capabilities Some organizations are only concerned with developing and delivering e-learning and simple HTML print, while others may have the need to provide additional training materials to support different delivery channels, such as instructorled training materials, documentation, PDA-delivered content and online. When an organization’s learning strategy relies on the need for multiple output types from a single source of content, the asset-based approach offers efficiencies and simplifies the process of preparing, coordinating and maintaining the development and delivery of overall learning content ensembles. However, when an organization relies on only one or two modes or types of learning content delivery, these efficiencies become less important and the page-based approach to content creation, storage and handling may actually avoid complication without undue losses in efficiency. Providing Personalized Learning Experiences When content is delivered online, the learning experience delivered by the LCMS may be tailored to match a learner’s profile. This may entail audience-specific content branding via a different look and feel for various learning experiences or content tailored for each audience or specific roles within that audience via custom learning paths. Both page-based and asset-based allow for varying levels of personalization. The page-based approach to branding content for multiple audiences typically consists of applying different “look and feel” templates to the course prior to publishing the e-learning content. However, this requires the organization to track and maintain multiple variations of the published courses. Providing custom audience-, or learner-specific content, however, may require authors to create pre-defined paths through the course content or create and maintain multiple audience-specific versions of each course. With asset-based systems, personalization is approached very differently. The elements of learning content (i.e., content, structure, presentation, layout and FastFacts A page-based LCMS is helping the Orange County Teacher’s Federal Credit Union to develop courses 75% faster, to reduce course development costs by 80%, and to increase learning effectiveness. Shortly after implementing the system, surveys showed dramatic customer satisfaction improvement, particularly in the category of employee knowledge. An asset-based system is helping a large healthcare organization to distribute learning via the Web, CDs, workshop manuals and even handheld devices. Thanks to reusable content, they are able to develop learning 50% faster, and achieve a 75% higher learner satisfaction rate. 23 Training Industry Quarterly, Spring 2008 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ http://www.trainingindustry.com/TIQ

Table of Contents Feed for the Digital Edition of Training Industry Quarterly - Spring 2008

Training Industry Quarterly - Spring 2008 At the Editor’s Desk Contents Winning Organizations Through People Before You Buy… Learning Technologies Take Your ROI to Level 6 LCMS: A Critical Link to Learning Success Establishing Best Practices for Learning Governance Training’s Role in Continuous Improvement Meet Jim Mitnick Meet Karen Kocher Meet Christina Cernuch The Personal Side of Personnel Training Closing Arguments

Training Industry Quarterly - Spring 2008

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