Training Industry Quarterly - Summer 2011 - (Page 3)

FROM WHERE I SIT | DOUG HARWARD THE FORMULA FOR PERFORMANCE Volume 4 Issue 3 Summer 2011 www.trainingindustry.com/TIQ Publisher Training Industry, Inc. 401 Harrison Oaks Blvd., Suite 300 | Cary, NC 27513 (919) 653-4990 CHIEF EXECUTIVE OFFICER Doug Harward dharward@trainingindustry.com EDITOR IN CHIEF Ken Taylor ktaylor@trainingindustry.com EDITORIAL DIRECTOR Tim Sosbe tsosbe@trainingindustry.com ASSOCIATE EDITOR Michelle Eggleston meggleston@trainingindustry.com ADVERTISING DIRECTOR Neal Gagnon ngagnon@trainingindustry.com CONTRIBUTING AUTHORS editor@trainingindustry.com A s training professionals, we all accept our responsibility to provide L&D programs which help employees and customers perform at their highest potential. The question is where does our responsibility start and stop regarding motivating employees? Some organizations provide training as motivation for their employees and some even provide “motivation training” for employees. Others argue that it’s not the responsibility of the training organization to impact employee motivation. Whatever your position, it is important that we fully understand our role. An important lesson I learned early in my career was a simple formula to drive business impact – ‘Talent + Effort = Performance’. The lesson is that it’s not enough just to have skills: To be exceptional at what you do, you also must put forth maximum effort. So again, what role does L&D have in supporting that formula? Training alone can’t maximize an individual’s performance, but it can lay the foundation on which performance is built. We start that process by understanding the business needs and the human element required to achieve them. We then assess the skill gaps within our organization and put together solutions to close those gaps. Steven Arneson Ken Blanchard Lisa Bodell Wendy Combs Bettina Davis Michelle Eggleston Doug Harward John Hovell Charles Jennings Paul Leone Deborah Masten Kevin Oakes Tony O’Driscoll Tim Sosbe COVER ART: © Marko Tomicic | Dreamstime.com EDITORIAL BOARD editor@trainingindustry.com Jeneen Baret, Manager of Information Technology IT Learning Group, Cisco Systems Robert Campbell, VP of Learning, Cerner Corp. Ed Cohen, Executive Vice President, Nelson Cohen Global Consulting John Hovell, Senior Manager, Learning Architecture, Lockheed Martin Kaliym Islam, Vice President, Customer Training, Depository Trust and Clearing Corp. Barbara Jordan, Vice President, Learning, Jackson Hewitt Tax Service Karen Kocher, Chief Learning Oﬃcer, Cigna David Lamb, Vice President, Learning & Media Services, Rollins Paul Leone, Manager, Leadership Development, American Express Alan Malinchak, Chief Learning Oﬃcer, Homeland Security Solutions, Inc. Krys Moskal, Vice President, People Development, Pearson Scott Neeley, National Training Manager, Newell Rubbermaid Frank Shaﬀer, Chief Learning Oﬃcer, Cross Country Healthcare Irish Kennedy Smothers, President, Kennedy Smothers & Associates Kee Meng Yeo, Director, Global Learning and Development, Amway TrainingIndustry Quarterly, Summer /2011 / A TrainingInc. ezine / Inc. ezine / www.trainingindustry.com/TIQ 33 TrainingIndustry Quarterly, Summer 2011 A Training Industry, Industry, www.trainingindustry.com/TIQ So if you believe that Talent + Effort = Performance, can you truly manage talent? Are we really in the talent management business? From where I sit, we’re really in the “business improvement” business, constantly looking for ways to help our organizations groom our learners to better meet the challenges of today and tomorrow. Learning leaders who get this will truly set the pace for the industry. What do you think? Doug Harward is CEO of Training Industry, Inc., and a former learning leader in the high-tech industry. E-mail Doug. http://www.trainingindustry.com/TIQ http://www.dreamstime.com http://www.trainingindustry.com/TIQ

Table of Contents for the Digital Edition of Training Industry Quarterly - Summer 2011

Training Industry Quarterly - Summer 2011
The Formula for Performance
Table of Contents
Ad Index
Training for Transformation
Working Smarter: New Ways of Learning
Classroom Training: 7 Scary Problems
Technical Training: Where Does it Belong?
Social Learning: Focus on Collaboration
Performance Management: Focus on People…and Profit
Adding Social Media Tools to Learning Portfolios: 10 Questions to Consider
Bridging the Gap: Training and Business Results
Managing Knowledge in High Performance Organizations
UPS
Web 3.0: Transforming Learning
The Soft Touch

Training Industry Quarterly - Summer 2011