Training Industry Magazine - Winter 2014 - (Page 18)

The strategic question that training professionals need to ask is not whether to apply responsive design to learning solutions. Mobile learning is here to stay. You need to ask to what degree your LEARNERS EXPECT TO ACCESS LEARNING 24/7, ANYTIME, ANYWHERE AND ON MORE THAN ONE DEVICE. learning solutions will reflect responsive design. It's easy to chunk and manipulate text across devices, but elements such as forms or complex multimedia interactions may be more device-dependent. CASE EXAMPLE: FIRST AID BLENDED TRAINING SOLUTION INSTRUCTIONAL DESIGN, PERFORMANCE SUPPORT & RESPONSIVE DESIGN One of the fundamental elements of responsive design is creating designs contextually relevant to the devices on which they run. If we leverage responsive design for training solutions, we also need to create designs relevant to the intended use of the learning or performance support program. As shown in Figure 1, Bob Mosher and Conrad Gottfredson's five primary moments of need provide a great framework for thinking through a range of needs that employees face in the learning and performance lifecycle: ACQUISITION OF KNOWLEDGE 1. When learning for the first time 2. When wanting to learn more FIGURE 1 FIVE MOMENTS OF LEARNING NEED LEARNING COMPONENT RESPONSIVE DESIGN CONSIDERATIONS When learning for the first time AQUISITION OF KNOWLEDGE MOMENT OF NEED Series of online first aid courses requiring 3-5 hours in length. Learners must pass a knowledgebased test as one component of certification. * A significant portion of the population would take these courses primarily on desktops, laptops or tablets. * Larger screen real estate would be valuable for detailed illustrations, charts, interactives and assessments. * The starting design point should be a desktop or tablet. Course content would include text, charts, graphics, illustrations, audio, and video. When wanting to learn more Series of short courses on first aid techniques, about 5-8 minutes in length. They would be offered after the first training with no assessment. Course content would include short text and a few charts, graphics, illustrations, audio and videos. * Due to the shorter lengths, a large portion of the population would take courses on tablets or smartphones. * The starting design point could be smartphones, tablets or laptops. Series of short job aids that assume a basic understanding of the technique. Course content could include text, illustrations and/or videos. * Due to the application focus, a significant portion of the population would access these on mobile devices. * The starting design point should be mobile devices. When something goes wrong Access to an expert blog, wiki, solution database and emergency hotline. * Due to the quick response and problem-solving focus, a significant portion of the population would access these through mobile devices. * The starting design point should be smartphones. When something changes APPLICATION OF KNOWLEDGE When trying to apply and/or remember Protocol for treating a broken leg: * Standard approach: hard cast, followed by soft cast; pain medication * Revised approach: hard cast only; no soft cast; no pain medication * Design mobile first, desktop second. * Create an interaction tool to access and ask questions. * Expert system interaction design on a mobile device. * Adverse event-reporting tool on the mobile device. * Focus on performance in the field. 18 18 Push notifications with links to updated information on expert blogs and wikis.

Table of Contents for the Digital Edition of Training Industry Magazine - Winter 2014

Tracking Trends
Table of Contents
Guest Editor: Meeting Today's Learning Consumers Where They Are
Facilitating Change
How Smart Leaders Squash Employee Entitlement
The Reskilling of Design
Responsive Design and Learning Solutions
Women, Leadership and Emotional Intelligence
Key Trends for 2014: Shifting to Business-Centric Learning
The Promise of Badges for Learning and Development
The Business Leader's Bottom Line: Aligning Learning with Organizational Needs
Raising the Bar: The Impact of Sales Training on Effective Customer Engagement
The Language of Measurement: When to Assess, Evalutate and Test
Casebook: Combined Insurance: Ensuring Efficient Sales Training via Mobile Learning
The Challenge of Workplace Re-entry After Training
The Learning Shift: From Event to Process
What's Online
Company News

Training Industry Magazine - Winter 2014